Kearny Mesa Ford - Service Center

I have a company car. One time I brought it here, the repairs were way more expensive than I thought they should be but...the company pays for it, so I gave it no mind. Well, the other day, my boss speci repairs were way more expensive than I thought they should be but...the company pays for it, so I gave it no mind. Well, the other day, my boss specific said, that the DMV requires our vehicles to get checked. It's a basic checklist of things. We were told to not spend more than $50 to get this done, as many mechanics do it for $29. I told Alisha, the service rep helping me. She looked at the checklist of things and said, "Oh, all of these things we do for free with the oil change." (I had also told her I wanted an oil change). The grand total was $262, which was utterly ridiculous. I asked them what happened to it being free, and was told "We didn't realize some of the stuff isn't done with the oil change." Okay, well, if one or two of the things weren't, how does that add up to that? I wouldn't spend $92 for an oil change (which is what they charged), when quicky oil change places do them for $45! I specifically wanted all the stuff done, and under the price I was quoted. They're justification is that they called the fleet vehicle people to get confirmation. Yet they didn't know, our boss was given orders, to not spend more than $50 for the checklist of things. Now, when I go back to work (as I did this on my day off), I have to deal with all this, my boss, and our fleet -- which is most definitely going to be asking for a refund, on the wrong price we were quoting. There's something just so disgusting about a dealership trying to take advantage of a company, knowing if it's a "company car" the customer won't complain, as they're not paying out of their pocket. It makes you not trust them, and I certainly don't at this point. More

Warranty hassle on Brand new F250 They dont even know what comes standard on Ford trucks. They wouldnt repair a bent scuff plate that was OEM from the factory. They couldnt find the pa They dont even know what comes standard on Ford trucks. They wouldnt repair a bent scuff plate that was OEM from the factory. They couldnt find the part on the Ford cataloge, I had to find it for them. More

Un Stinkin Believable how nice these people are. I'm I'm taken back by how well I'm treated at this place. This is the 2nd time I bring my car in for service and this time was better than the last. Shout ou taken back by how well I'm treated at this place. This is the 2nd time I bring my car in for service and this time was better than the last. Shout out to Tony, my service advisor, for being so helpful and presenting me with all my options and never pushy or aggressive like so many other places. If your lucky enough to get Tony your in great hands, but with all honesty everyone at the service station from the mechanics to the advisors are world class. More

Poor customer service I brought my 2015 F-150 in due to the transmission slipping. I explained what occurred when I accelerated. Humberto believed the transmission was th I brought my 2015 F-150 in due to the transmission slipping. I explained what occurred when I accelerated. Humberto believed the transmission was the problem. The service professionals kept the truck for over a day before calling to report that they “could not reproduce the sound.” Since they were not able to do that, they did NOTHING to fix it. Geniuses. So the problem continued. I called Humberto to report that the problem continued. He never returned my call. I called today, and he explained that he had bronchitis that evidently affected his ability to pick up the phone, check his voicemails and return calls. Hope he gets prescribed meds for it quickly. The service here has always been poor at best. Always looking out for their bottom line. Certainly the last Ford I’ll ever own, and I’ll never do business at this place again. More

Tony Davis and Canon Wong. Thank you Kearny Pearson Ford. We've purchased 8 new cars from you. Your service department is the best. Tony Davis and Cainon wong THANKS. Thank you Kearny Pearson Ford. We've purchased 8 new cars from you. Your service department is the best. Tony Davis and Cainon wong THANKS. More

Did a good job The service was complete, but I was disappointed that I didn't get a complementary car wash, They have always done so before. They should bring back t The service was complete, but I was disappointed that I didn't get a complementary car wash, They have always done so before. They should bring back this service. More

Always pleased with the service at KPF We own two Ford vehicles, a 2016 Mustang and 2017 Explorer. We’ve had to bring in both vehicles for minor issues, recalls and regular maintenance ch We own two Ford vehicles, a 2016 Mustang and 2017 Explorer. We’ve had to bring in both vehicles for minor issues, recalls and regular maintenance check ups over the years 3+ years but thankfully, our service advisor Tony Davis takes stellar care of us. He truly goes the extra mile and turns the “dread” of going to the dealer, into a pleasurable experience, which is unusual to say when taking a vehicle in for service. The Kearny Pearson Ford service department does a top notch job and we’re lucky to have Tony as our advisor. More

Tony Davis Even though I called at the last minute, Tony was able to get me in for service. I decided to rent a vehicle so I wouldn’t miss work that day and I w Even though I called at the last minute, Tony was able to get me in for service. I decided to rent a vehicle so I wouldn’t miss work that day and I was surprised when Tony said he would cover the cost of the rental. Every time I have visited Kearny Pearson Ford, Tony has been a true professional. He always has a positive and friendly attitude and he is a great representative for Kearny Pearson Ford. Thank you Tony! More