Kearny Mesa Ford

Power Steering issue Awesome service. Went all out returning my truck cleaned after service. Best Service Department ever. Been coming here since 2005 when C Wong was my s Awesome service. Went all out returning my truck cleaned after service. Best Service Department ever. Been coming here since 2005 when C Wong was my service advisor and now he just hires the best! More

Awesome! Informed staff, very organized, clearly communicated expectation of what was to be done and estimated cost. Then followed up with what was done and r Informed staff, very organized, clearly communicated expectation of what was to be done and estimated cost. Then followed up with what was done and recommended service. More

Friendly people and Nice Environment Everyone at this dealership is friendly and helpful. The waiting area is nice. Makes waiting less painful. Busy dealership, including the service area Everyone at this dealership is friendly and helpful. The waiting area is nice. Makes waiting less painful. Busy dealership, including the service area, however, they have their act together and from what I could tell things run as smooth as possible. More

Very poor, we won't be back. I made an appt for 7:30am in the morning and dropped the car off the night before, agreed to the $160 diagnostic (to see why the seat was not moving f I made an appt for 7:30am in the morning and dropped the car off the night before, agreed to the $160 diagnostic (to see why the seat was not moving forward and backward) and was told I would hear from them late morning. I began calling around 2pm. It took 4 calls to finally speak with Nick around 5pm, our service agent. When I asked for the results of the diagnostic test, Nick reluctantly admitted nothing had been done. We decided to pick up the car that night so we went through the trouble to make an appt, drop the car, uber home, go without a car for the day, make calls to even see what the results were and then they did nothing to it. Why make an appointment if the car is going to just sit there all day? We will NOT be back. More

Notice My family has had to bring back a vehicle multiple times for a variety of things. The fixed op. director took notice and has been helpful. My family has had to bring back a vehicle multiple times for a variety of things. The fixed op. director took notice and has been helpful. More

New 2018 Fiesta Went to KPF because it had better reviews than other Ford dealers in the area. Sales were typical and I have no real complaints there. I get my car ho Went to KPF because it had better reviews than other Ford dealers in the area. Sales were typical and I have no real complaints there. I get my car home only to find that my New 2018 Fiesta has paint damage on the rear hatchback door. I take it in to have it inspected and they submit to Ford for authorization. Ford agrees to make the repair and that it was, in fact, a factory paint defect. Fast forward a month and my car has been in 2-3 times for the same repair. The paint is still messy and has a bubble in it. They want me to bring it back in again. 30 miles one way, an hour of driving or more if there is traffic and multiple days I've had to take off of work. Any money I saved by going to this dealership has been lost. Huge inconvenience, don't waste your time, I wouldn't go back. More

Just don’t lie to me I bought a 2018 Ford Fiesta as a commuter car because gas prices are killing me. I traded in my Cadillac, which I took very good care of, and the sale I bought a 2018 Ford Fiesta as a commuter car because gas prices are killing me. I traded in my Cadillac, which I took very good care of, and the sales manager immediately low xxxxx the trade in. I look at the appraisal sheet and he has me listed a “fair” condition. I ask why, and here’s where I’m kicking myself, and he tells me that he’s required to reduced my trade in because they have a $2k “recon fee” which later I found out means “recondition fee.” Do a google search and you’ll see this is a scam used by unscrupulous dealers. KBB already reduces the trade in value, from the private party sale value, to account for this cost, AND I discover that they do this because they make a crapload of money off used cars... well this guy just made an extra $2k on this one by lying to my face! I don’t mind tough negotiations, but lying is not an acceptable negotiation tactic. Contacted Kearny Perason Ford/Kia’s GM and let him know, but I doubt anything will happen because now I’m hearing from other people that they have a pretty bad reputation. EDIT - Quick follow up here. I remembered that one of my best friends from High School was a General Sales Manager for 21 years, so I called him up and explained what happened. Sure enough, Kearny Pearson Ford screwed me good. According to him they’ll end up making a ton of money off my car at wholesale. The GM at KP Ford is acting like there must be some misunderstanding. Yeah right. More

Very impressed today with the service department! I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro' I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are. More

I had my vehicle serviced a number of times when Tony was a service advisor. He was a fine example of what a service advisor's role is. I explained the symtoms of my truck and he diagnosed the problem and qu a service advisor. He was a fine example of what a service advisor's role is. I explained the symtoms of my truck and he diagnosed the problem and quoted me a price. I was so pleased that I was not charged a "diagnostic" fee, that I had additional service done as well. I wish he was still there as I had confidence in his service and level of integrity. More