
Kearny Mesa Ford
San Diego, CA
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Sales staff at KM Ford was very professional in the buying process. They were very knowledgeable of the Bronco I purchased and did a great delivery. buying process. They were very knowledgeable of the Bronco I purchased and did a great delivery. More
The staff at KM Ford went out of their way to make my buying experience wonderful. From Clemente in Sales and Aland in Finance, the whole buying experience went very well. This was the first time I hav buying experience wonderful. From Clemente in Sales and Aland in Finance, the whole buying experience went very well. This was the first time I have bought a new car in over 20 years, and they took plenty of time to work with me and made sure I was comfortable through the whole new car buying process. I would definitely buy another car from them in the future! More
Great experience at each point throughout the process. Ross and team made this easy from beginning to end. Loving our new Expedition! Ross and team made this easy from beginning to end. Loving our new Expedition! More
Sale person was polite and very good. Finance didn't give me copies of the contract. I had to ask for them. Also I reported that the paint has a chip and overall paint needs to be wo Finance didn't give me copies of the contract. I had to ask for them. Also I reported that the paint has a chip and overall paint needs to be worked on. Still have not heard anything about the issue More
We custom ordered a 12 passenger transit. This dealership did their best to help us get it. The only downside is our headlight choice was left off our order and I caught it too late. I think This dealership did their best to help us get it. The only downside is our headlight choice was left off our order and I caught it too late. I think this could have been avoided if it were done electronically. Also when we came to purchase I was told a total that was $1,000 less and they would not honor that price. We also had checks in hand and did not need to do anything but sign papers and we had to wait three hours to do this with our four young children. Overall it was not a stellar experience. More
Salesman Tach was attentive with 2 hours of showing us cars and test driving the one we purchased. 3 dealer “fluff” add-ons/markups. 2 of them were negotiated away. When told we would return the followi cars and test driving the one we purchased. 3 dealer “fluff” add-ons/markups. 2 of them were negotiated away. When told we would return the following day and pay cash, he and sales manager “Mike” seemed aggravated. They eventually surrendered to our wish and we did return the next day to buy the car. I rate this transaction as “par for the course”. In order for me to rate a car dealership as excellent or outstanding, they must offer the best value up front and “exceed my expectations”. Kearny Mesa Ford did neither. More