Kearny Mesa Chevrolet

We purchased a new vehicle recently. The car itself is fine, but the buying, delivery, and post-sales experience at Kearny Mesa Chevrolet was awful. Either sales reps and front line are The car itself is fine, but the buying, delivery, and post-sales experience at Kearny Mesa Chevrolet was awful. Either sales reps and front line are not empowered / incentivized to solve problems (management issue), or they seem to not be able to (also a management issue). Three examples of specific issues: 1. We had a paperwork issue with the purchase where it seems like they forgot one contract from the purchase (a big deal!). It's taken multiple weeks to chase down (and counting) with no substantive responses or action plan. 2. Because of an issue with a sales manager being rude and dishonest (ok, maybe I should expect dishonesty) during the buying process, I was told the GM would follow up with me. Weeks later, they claimed to have left a voicemail (they did not), and we still haven't gotten in touch with an empowered manager. 3. I brought my own financing from my credit union, and the dealer put in place temporary financing with GM Financial until they receive the check from my credit union. The dealer confirmed receipt of the check, but I've now tried for multiple weeks (without success) to chase down how GM will release the lien now that the car is "paid off" from their perspective. Based on this type of experience, I recommend you take your business elsewhere. More

I found the 2022 Chevrolet Colorado listed online for a good price. My salesperson, Mustafa, did a great job communicating with the difference between what is advertised and what it is actually selling for good price. My salesperson, Mustafa, did a great job communicating with the difference between what is advertised and what it is actually selling for with the added dealer accessories. I am glad he did this ahead of time because had he not I would have walked away from the sale after wasting my time at the dealership and it would have been a miserable experience. Mustafa did a great job at communicating the additional ~$1,500 would be added to the advertised price. I appreciate his honesty and I appreciated the entire process once I was at the dealership which was 100 miles away from my home. Once there, Mustafa, was super friendly and attentive. I also had a pleasant experience with Tyler, who was also very friendly. I appreciate making this transaction a quick and easy process. Thank you! More

Great dealership to buy a car. Puchased a 2023 Bolt EUV 1/31. Smooth experience from start to finish. Puchased a 2023 Bolt EUV 1/31. Smooth experience from start to finish. More

Very friendly staff. Khoi Ross was very helpful, friendly, and patient. I would definitely recommend this car dealership Khoi Ross was very helpful, friendly, and patient. I would definitely recommend this car dealership More

Positive experience returning my inquiry about a car from Slava Gaziev in a timely manner, test driving car, then returning with spouse to purchase car on the same day. It was the easiest car purchase exper Slava Gaziev in a timely manner, test driving car, then returning with spouse to purchase car on the same day. It was the easiest car purchase experience. And positive. Slava was professional and friendly. He provided information and answered Qs to help us make an informed decision. He was not pushy and we appreciate that. Finance person Ross Murphy took care of the final paperwork for us to purchase the car. He made it a positive experience also. I highly recommend Kearny Mesa Chevrolet. More

My husband and I had a great experience at the Chevrolet with Mustafa as our sales rep. He was attentive, honest, and never pushed us into anything we didn't want. We were surprised by the experience we had with Mustafa as our sales rep. He was attentive, honest, and never pushed us into anything we didn't want. We were surprised by the experience we had with the entire dealership, everything was real and honest, now easy to come by these days! We love our new Traverse. More

Great experience that this dealer thanks to Glenn Luna. He was attentive and helpful. Showed us the car we wanted to see, took it for a test drive and helped us get the deal we were looking for. Treated us He was attentive and helpful. Showed us the car we wanted to see, took it for a test drive and helped us get the deal we were looking for. Treated us like family and even got us a couple drinks out of the machine. highly recommend Glenn if you’re in the market for a vehicle. More

Went to purchase my ltz Friday from the manager to the sales man Aaron Gonzalez. My purchase expirience was quick and easy everyone i spoke with gave good customer service and were very friendly. I will d sales man Aaron Gonzalez. My purchase expirience was quick and easy everyone i spoke with gave good customer service and were very friendly. I will definately recommend people to this dealer!! More

Mitchell did a great job with us. We were looking for a hard to find 3500 and they had one in transit. Mitchell gave me some pricing and kept me notified as to status of delivery. We were looking for a hard to find 3500 and they had one in transit. Mitchell gave me some pricing and kept me notified as to status of delivery. Unit delivered early and I got the notification and went down. Everything was as promised. Mitchell in sales and Michael in finance were great to deal with. Highly recommend them if you are looking for a vehicle. More

Excellent customer service experience! I went in for a tune up and got reconnected to Laith who helped me last time with a repair on my Tahoe a while back and got back to me with an answe I went in for a tune up and got reconnected to Laith who helped me last time with a repair on my Tahoe a while back and got back to me with an answer. Instead of repairing my car I decided to trade it in since I originally bought it from Chevrolet at this exact location. Laith then got me to a sales agent named Alex and Michael and the rest was history! I left the lot with a new car and got a better one! I highly recommend Chevrolet for anyone searching for a pressure free experience and leaving happy! Thanks Laith, Alex and Michael! More