Kearny Mesa Chevrolet

Had my 2024 Chevrolet 2500 HD in for a tail gate recall and a trailer braking recall, also did an oil change that they had comped me from the last time I was there. This time I picked up my truck right bef and a trailer braking recall, also did an oil change that they had comped me from the last time I was there. This time I picked up my truck right before closing and my bad for not walking around entire truck as it was covered in greasy hand and fingerprints. The tailgate, front quarter panel, hood, doors and also on the inside of the cab they must of had to get to a electrical plug inside under the rear seat area as everything I had stored under seat was just thrown to other side and not put back. As I'm checking out with service advisor Joey he says I did not realize I was comping you such an expensive oil change and was crying on it the entire time while finishing paper work. I called down the next day to complain about all the greasy paw prints and he said he did not notice them and I said I can send you pictures, oh no I believe you then says bring truck back I will wipe them off for you then proceeds to say I don't know what you want I already comped you a oil change. Well, this was for the last time I was there you screwed up on truck. He then says I guess we could wash it next time you're in I'm not trusting they could do that right. I would have hoped for more professional dealer and that I would get a call from a manager that might care. Tom D More

As a first time car buyer I was very nervous. However, once I got to the dealership everyone was super nice and helpful. I spoke with Mitchell via email for a few days leading up to my visit, he However, once I got to the dealership everyone was super nice and helpful. I spoke with Mitchell via email for a few days leading up to my visit, he always responded in a timely manner and helped me out anyway he could. Once I got there Hannah was the one to help me out, she made me feel comfortable and secure about my purchase. Never once did I feel pressured, but rather instead felt supported through the whole journey. I’m really grateful I drove a bit further to this location! More

Pedro was a great sales consultant, knowledgeable and friendly. He instantly helped me with the car I wanted and was straight to the point with the transaction. Michael was also great with the final step friendly. He instantly helped me with the car I wanted and was straight to the point with the transaction. Michael was also great with the final steps of our financing. I’ll definitely be recommending this dealership to everyone. Thanks again. More

Greg Kugler was our tech when my power steering went out and the whole thing needed to be replaced. He went above and beyond the call to keep me informed of costs and coupons, any understood that it was go and the whole thing needed to be replaced. He went above and beyond the call to keep me informed of costs and coupons, any understood that it was going to take a couple of days to pay for the repairs. He was kind and honest and very helpful!!! More

Hello, I had an issue with the key Fob, they made a new one and programmed all keys and fobs. Also, the receipt says it was done an inspection and checked all fluids. Well, the windshield washer fluid tan one and programmed all keys and fobs. Also, the receipt says it was done an inspection and checked all fluids. Well, the windshield washer fluid tank was empty. I asked by email why wasn't done... Mr. Michaelson said typically don't fill fluids except during either an oil change or when they service that part. They worked on the mechanics of the wiper motor, not the tank. I complained about it and he offered to have it filled for me. I purchased a new Bowtie. front grille in the same dealer but they wanted to charge $215 just to put it on, which is something that can be done in 15 min I thought they were overcharging me for just that and I declined. Mr. Michaelson came to me saying it would be $100 less, but still a lot for me. I don't think I would like to go there again, something small they couldn't done what can I expect. Waiting time was 4 hrs at the dealership. Besides all of that is a clean place, with a nice staff but the service can pay more attention to details. Thanks More

Service dept is horrible, scheduled service and 2 times now they do not have the part required after calling me to tell me part was in and sending me reminders not to miss my service date. Service manager now they do not have the part required after calling me to tell me part was in and sending me reminders not to miss my service date. Service manager promised to fix me up and now will not return my calls and never answers his phone. Cost me 2 days of time and money. They emailed me to tell me I missed my appointment and to reschedule because my part is in. One dept blames the other for the missing part and somehow it was shipped back to GM. Its been 2 weeks and no word when I will get the part to complete service. More

This visit was a success however the issue was not taken care of originally and the car was like that since I bought it taken care of originally and the car was like that since I bought it More

The smoothest car buy transaction I’ve had, everyone was dedicated to me having the best experience, I was out the door with know droughts on my purchase, and while waiting on my car to get to the Detailer dedicated to me having the best experience, I was out the door with know droughts on my purchase, and while waiting on my car to get to the Detailer ship, my updates were timely and comforting More

When I got there, I asked for Hannah and then Courtney was there to help right away to the cars that I wanted to look at. We didn't wait long! We looked at a Tahoe and the Traverse's with the mindset that was there to help right away to the cars that I wanted to look at. We didn't wait long! We looked at a Tahoe and the Traverse's with the mindset that I wanted a Tahoe but fell in love with the Traverse! With her knowledge and how nice she was to my kids, I'm so happy she helped us! I was nervous on bringing my kids, but they did great! Thank you Courtrney and Kearny Mesa Chevrolet that I am really happy with my 2024 Traverse Limited! More

Serviced my vehicle in the promised time. Staff was very helpful and alerted me immediately when it was finished. Staff was very helpful and alerted me immediately when it was finished. More