Katy Honda

I went to them due to receiving "buyback" letter so I could sell them my car. It seemed like a really good deal so I decided to give them a call. After calling them to confirm what the letter stated could sell them my car. It seemed like a really good deal so I decided to give them a call. After calling them to confirm what the letter stated so that I was misreading or confusing the letter, they stated that I could sell them my car (not trade in) at 100% MSRP when I bought the car minus the mileage (@ .15/mile) thing, but when I got there, the story changed by the used car manager. They were going to give me $12,500 for my car as a trade in when I initially expressed interest in buying a new car, but not honor that for outright buying my car from me. They agreed to buy it back at auction sale price, basically wholesale. Management didn't have an explanation as to why they wouldn't honor what the letter said. He even went as far as to say that he has NEVER READ THE LETTER! What a joke!! After telling him that their letter was a big misrepresentation of the truth, he pretty much had nothing else to say. Needless to say I won't be heading back to their dealership to buy a car or referring anyone their way either. More

Well, long story short. I went in looking for a specific car that was on sale for $19,999. I negotiated the price to $21,400 driveout. The manager agreed to it and said he'll sell me the car. 5 minutes car that was on sale for $19,999. I negotiated the price to $21,400 driveout. The manager agreed to it and said he'll sell me the car. 5 minutes later he comes back and says he will not sell it for less then $22K. The price on the car plus TT&L doesnt even add up to $22K. It was just a bait to get you into the dealsership. I ended up leaving since I was disgusted with their sales practice. Do not give me a price if you're not gonna honor it. They also tried to add miscellaneous fees to raise the total driveout price. To anyone who wants to try to deal with them, bring a calculator. They tried to tack on an extra $300 on the actual sales tax. To sum it up I had a horrible experiece. More

I went there for a couple of wiper inserts. The parts counter had nobody there. I had to wait for more than 20 minutes. Someone was inside there and they just ignored me. The parts are way way over pric counter had nobody there. I had to wait for more than 20 minutes. Someone was inside there and they just ignored me. The parts are way way over priced. They charge $20 for two wiper inserts while you can got them online for $3 each. Avoid this dealer unles you have nowhere else to go. More

I purchased a used Toyota Corolla from Honda Cars of Katy. I was offered extended warranty on this vehicle, which I agreed to, not knowing that it added $1599/- to my loan. After realizing it, I cancell Katy. I was offered extended warranty on this vehicle, which I agreed to, not knowing that it added $1599/- to my loan. After realizing it, I cancelled the extended warranty on 30th June 2008, which is just 4 days after I purchased the car. I was told that the amount will be refunded directly to my loan, which was ok for me. After waiting for 4 weeks, I enquired with Justin Windsor. the finance guy. He told that it takes around 6 weeks. After another 2 weeks, he said it takes 8 weeks. Now, it is already 2 months after I cancelled the warranty, there is no refund and this guy is telling me that it takes 12 weeks. The general manager Chris Morrison has no definite answer about the refund. Please be careful while dealing with this company. More

I bought a used car from this dealership and negotiated the Selling price with the Salesman on the lot. After, we got inside we went and sat down and the salesman went away with a calculator and figured the Selling price with the Salesman on the lot. After, we got inside we went and sat down and the salesman went away with a calculator and figured out the drive out price... Since we did not have a calculator , we assumed that the salesman was using the negotiated Selling price as his basis for arriving at the drive out price. He also stated that in reference to the drive out price, "This includes FREE oil changes for the life of the vehicle", at which point we were amazed and even questioned him on it an he stated "Oh yes, all you have to pay is the tax". at this point we are feeling all warm and fuzzy about Honda cars of Katy. We go to the Finance department and sign off on the car, feeling that we were getting an awesome deal and FREE oil changes. It was not until the next day that I went over the numbers again and saw that the selling price had been inflated by $399.00. I immediately called the salesman and he replied "Well, you agreed to the drive out price" and then referred me to finance guy.... Bottom line is they charged us $399.00 for the oil changes. After numerous calls we finally got a call from the Sales Manager who stated "Oh we charge everyone for the oil changes" and he said "He could not take his oil change card back and refund me my money" If I would have known that I was buying oil changes from Honda, I would not have purchased them. More

Went there about two weeks ago and looked for an 08 Accord LX. Sales man was nice. However, sales manager (who speaks with strong foreign accent) was extremely rude. Price is ridiculous high. I aske Accord LX. Sales man was nice. However, sales manager (who speaks with strong foreign accent) was extremely rude. Price is ridiculous high. I asked him why the price they ask is so high, then he started a long lectures about inflation, oil price, and bunch of BS. I told him that all invoice number I got from Internet doesn't match the price he shown. He said, "Yeah, Internet can show you the invoice price, but it won't sell you a car. To get a car, you talk to me!" More