Katy Honda

I was looking for a used car for my son. Warren Hodge was very helpful and showed us around. There was no pressure. He informed us of a car that had just been traded in and we came back to look at it. was very helpful and showed us around. There was no pressure. He informed us of a car that had just been traded in and we came back to look at it. The price was below the usually dealer pricing based on Edmunds. The bummer had a crack and Honda fixed it beautifully. My expectations were exceeded. More

The story behind my nightmare with this dealership is way too long to go into here. This is the short version of what happened to me: They stated to me that I was approved through finance to obtain the vehi too long to go into here. This is the short version of what happened to me: They stated to me that I was approved through finance to obtain the vehicle of my choice for a certain amount. Once I drove off the lot, I found a few issues with the vehicle. I brought it back and requested they take care of the problems I found. They agreed and took the vehicle in and granted me a loaner car. I called later in the evening to see if my vehicle was ready for pick-up. I was transferred to who, at the time, I was told was the "general manager". He stated that there was an issue with the finance company and my deal fell through. This is after I recieved several calls from Honda Cars of Katy congratulating me on the purchase of my new vehicle. Secondly, all the documents regarding payment had been signed and it was stated by a member of the finance staff that the deal was approved and the vehicle was mine. I drove straight to the dealership from my job. The "general manager" stated that I actually "wasn't approved" and that I would need to pick another vehicle. I stated that since the financing portion of our deal fell through, I would like to call the agreement null and void and get my trade in back. He then told me that my trade in was "broken in to" and all he could give me for my vehicle was $1.000. I laughed non-stop for few minutes, composed myself and walked out. I went back the next morning, a busy Saturday, and stated to the "general manager" that he had the choice of giving me my new vehicle intact and repaired of giving me back my trade-in in it's original condition plus my down payment. They gave me the run around and I ended up calling the police. All of a sudden, out of nowhere.. I was approved by the finance company! They magically got them to approve me for a lower monthly payment, when previously I was not approved at all! The moral of the story: Stay away from Honda Cars of Katy! More

Bait and switch is the name of the game for this dealership. I received a letter in the mail stating that they would buy my car at 100% of MSRP. I called to confirm that this was true and asked what dealership. I received a letter in the mail stating that they would buy my car at 100% of MSRP. I called to confirm that this was true and asked what the catch is. They said that there was no catch, and to hurry and come in before they closed. From the minute I walked in holding the letter they pretty much acted like it didn't exist and kept trying to sell me a fully loaded Civic using my 2007 Accord as a trade-in valued at $12K or so. Not MSRP at all! When I kept asking about why they wouldn't honor the letter, they threw all sorts of excuses at me, including "it is not realistic." Hilarious when they were the ones that sent it. Two issues here, they were unethical in their advertisement, and they kept trying to sell me a car payment. They would not tell me the drive-out price, the interest rate, etc. and these are really the important things to know when buying a car. Not a car payment. They really really hope you are just the biggest idiot in the world and don't understand anything about financing. I guess I was a big idiot for even walking into that dealership believing the letter that they sent might be true. I really hope this dealership gets itself in line. More

Just bought a 2009 Honda Pilot EX-L from Honda Cars of Katy and was pleasently surprised about the excellent service I experienced there. I went there today for service on my 1998 Honda Accord and found o Katy and was pleasently surprised about the excellent service I experienced there. I went there today for service on my 1998 Honda Accord and found out that my vehicle was going to cost over $2,000 to repair. (My car was recently flooded due to massive rain we had earlier in the week.) The service advisor, Sallie, introduced me to Alton, the sales consultant, to see what kind of options were available for me. He sat me down and asked me questions to find out what type of vehicle I wanted and what options I would like. He recommended the EX-L Pilot to me and allowed me to conduct a test drive around the dealership. We then headed back to his office and after 5 mins. he gave me the price of vehicle and an offer for the trade. To my surprise, the price was much lower that the sticker price on the vehicle. Apparently, Alton went to the GM of the store and told him my situation. The offer was really much better than I had initially thought and after checking my credit to make sure I could afford the payments, I was in my new car in no time! I don’t buy a new car often, but when I do, I will surely come back to this dealership. More

I am sorry for my English. Because I just arrive USA and going to buy my first car. Please save your time and don't go to this dealer. This dealer will just cheat your money. I bought a Honda Fit on 20Feb going to buy my first car. Please save your time and don't go to this dealer. This dealer will just cheat your money. I bought a Honda Fit on 20Feb2009, after few days we found the total amount of our loan was added almost US$3000 for the useless warranty, oil change. The problem is when I deal with them, they NEVER told me what I am buying. JUSTIN just calculate the total monthly payment and then ask me is it ok. We don't know that is included the hidden US$3000 fee. Just few days after I purchased the car. We requested to cancel the warranty. At the beginning of conversation JUSTIN refuse our request. And after few days of complain, JUSTIN started to process our request. He said it will take 6~8 weeks to do the refund. But after 8weeks+ we cannot see and refund on the loan. So we called JUSTIN again, and he said it will take 2 weeks more, but this time we don't trust him....and we ask him for any prove, then he said he cannot provice and he dropped my phone call..... Today I still dealing with him about my problem. Pray for me please. If anyone has the same problem with Honda Car of Katy, I wish we could stick together and fight to them. More

I went to Honda Cars of Katy during the week to look at Accords, I ended up meeting a salesman within a few minutes of being on the lot. David Weingartner, who actually worked with the Credit Union I am a Accords, I ended up meeting a salesman within a few minutes of being on the lot. David Weingartner, who actually worked with the Credit Union I am a member of. We took a look at a few of them but budget wise I ended up looking at a great Civic with a lot of options and we began the process, It was fairly simple I contacted my credit union and they and the dealership finished most of the process, a few dollars later and a couple of signatures and I was in my new Civic within hours More

I am always in the defense mode when I go into a car dealership. As a woman, I just do not like dealing with car salesmen because I really do not know anything about the size of engines and things like dealership. As a woman, I just do not like dealing with car salesmen because I really do not know anything about the size of engines and things like that. I just know what I like, what I can afford and what I expect out of the car I drive. My reservations and hesitations were soon put to rest by my salesmen, David Weingartner and Carl Craig (I talked with them both on different occasions). With this feeling of distrust in the back of my mind, I proceeded cautiously with the transaction. I was allowed to take a test drive of the car I wanted, a 2009 CRV, fully loaded. David Weingartner went over with me all the features of the car with me. He made sure I understood everything he was telling me and wanted to make sure I was satisfied with his explanations. When we returned to the dealership after the test drive, we sat down to go over all the paper work and loan application. I was very pleasantly surprised that I was able to be financed through Honda, as I am a victim of identity theft and my credit rating has been affected in the negative by this. The finance person, Steve Stromatt, was very knowledgeable in what he was doing. He knew how to explain every piece of paper we reviewed in a way that I could understand it and I felt comfortable signing each piece of paper. There was no fumbling and rustling of papers. Steve had everything all laid out, 1-2-3. .. and I was in his office no more than 15 minutes and was ready to drive away in my new car. My total time in this dealership was no more than 2 hours. And that time included the time when I went out to drive the car. After all the paper work was taken care of, a man by the name of Terry got in the car with me and went over all the features inside the car with me. There was an extensive lesson on the navigation system, as I had never worked with one before. He allowed me to work with it as he guided me, and explained the pamphlets that go along with the vehicle so that I could find answers I may have later. He also said that I could come back to the dealership any time with questions I may have, and he would go over them with me and resolve any questions I may have. My experience at this dealership was unlike any I have had at any dealership before. I did not leave there, feeling like I had been tricked or lied to. The dealership is clean; the people there were very friendly and anxious to make sure all my questions and concerns were addressed. Not only would I recommend this dealership to everyone, I HAVE done so. My sister was so impressed by my experience that she has thought about coming here from Louisiana to look for her new vehicle. More

I really appreciate all the great help and assistance that Jose offered me through the process of buying my first car,I did a lot of research on the car before going to buy it, and I was impressed by how that Jose offered me through the process of buying my first car,I did a lot of research on the car before going to buy it, and I was impressed by how well informed Jose was about the car. I will definately recommend "Honda Cars Of Katy" to people I know. More

We received a card in the mail for $7000 off a new car at this dealership. Obviously, car dealerships can be pretty gimmicky, so we called them to ask what the catch was, and what vehicles it applied to. We this dealership. Obviously, car dealerships can be pretty gimmicky, so we called them to ask what the catch was, and what vehicles it applied to. We were speaking to Veronica. I specifically made sure to ask first if it applied to all new cars, then if it applied to the Civic (which is what I was interested) in, and then ran mock numbers, literally saying, "If the Civic costs $18,000, with this card it would be $11,000?" All of these questions received affirmative responses, followed by requests that I come visit them before they closed (we were calling at 7:45 on a Saturday night, and they closed at 9:00) so that we could get started on the processing of the card and looking at the inventory. My mother and I rushed to get ready and speed down to the dealership to meet Veronica at 8:15. She wasn't there. Instead we were greeted by some girl, then an agent came to us. We discussed my budget, and then showed him the card. He quickly said that for the Civic, and most other models, the actual amount off the price is less--in this case, $2500. I was not in the market for a new car generally, but the $7000 would have made it worth my while. The agent went three to get managers, returning ten minutes later each time with apologies and ideas for used cars that I could buy in my budget. I had only because the car-searching process and was not at all interested in looking at used cars, especially when the dealership very clearly lied to us to get us to come there. After thirty minutes of unproductive waiting and talking, my mother and I finally left in disgust. We called afterwards to complain to the management, and eventually got a call back from the manager's manager who at least was courteous enough to admit that Veronica had lied. He tried to sell me on a car even though I'd told him I wasn't interested, and the conversation ended there. I'll be reporting this dealership to the Honda America Headquarters on Monday, but I figure this review might help you avoid dealing with these people like I wish I had. More

was here from 7.40PM-9.40PM in the evening.salesman Jacob seemed to have good technical knowledge.But when negotiation started I showed him the other internet quotes I received by email.The Next thing was th seemed to have good technical knowledge.But when negotiation started I showed him the other internet quotes I received by email.The Next thing was that the supposed GM Hassan came to desk shouting that the quote we gave was an insult to this dealership. I have been in US for more than 6 years and the best thing I found here was the politeness of the people. I am surprised these guys even sell cars to people who do some research to save money. He even said that we made this offer after hours adding to the insult. Why do they have the dealership open after hours if they intend to misbehave with the customers. I live in katy and was asked to come in by the internet manager. Funny thing was that the internet manager told us that why I want to go to other dealerships while living in katy. Will never recommend anyone to go there. More