Katy Honda

I was in the market to buy a new Honda Accord. I sent a quote request online. Judie from Internet Sales contacted me and I said to her what I would like to pay for the "2009 Honda Accord LX Sedan". Few min quote request online. Judie from Internet Sales contacted me and I said to her what I would like to pay for the "2009 Honda Accord LX Sedan". Few minutes later, one of the sales manager contacted me and we couldn't agree on the price. At the end of the call, the sales manager said if any of the Houston dealers can sell for the price I am asking, he said, he can match the price. The next day, I have contacted around 15 Houston Honda dealers, and finally one specific dealer agreed to sell the car for the price I am looking for (Out the door price including dealer add-on options and TTL). The dealer also sent an email confirming the price (out the door). Since its too far from my place, I have called Judie at Honda Cars of Katy and told her the other dealer agreed to sell the car for the price that I am looking for. She called me back after few minutes saying that her manager agreed to sell the car for that price. I have confirmed this two times with her to make sure that they would sell the car for the price I am looking for. I took the print out of the quote from the other dealer, and went to Honda Cars of Katy and met Judie and showed the printed copy of other dealer quote. She handed over me to a sales person and told that he will take care of me. I have asked to work on the purchase order first just to make sure I am getting the car for the price they promised me. But the sales person first insisted to see the car and test drive and make sure that I like it. After couple of hours, they finally came back with a number which is $5000 above the price that they promised over the phone. I have asked about the printed copy of the other dealer quote, he said, the manager already looked into it, and this is the best price they can offer me. I was so mad and asked to call Judie, but the sales manager said, she already left. The sales manager insisted that they have added dealer add-ons worth $1500. I have told them even the car the other dealer quoted has the same dealer add-ons. The sales manager also insisted to add TTL, even though the competitor quote clearly says the price is "out the door - drive out" (includes dealer add-ons and TTL). The sales manager says he can't sell the car for that price and suggested that there is going to be some catch with the other dealer (yeah, he thinks every one is like him). I am OK that Honda cars of Katy doesn't want to sell the car for the price that I am looking for. But the thing that made me so disappointed is, they promised me twice on the phone that they would sell the car for the price I am looking for and treated me like a walk-in customer and completely ignored the other dealer quote and the promise they made me. This is a very dishonest and unprofessional way on the part of Honda Cars of Katy and I have not expected this from a reputed dealer. I will send a letter to General Manager of Honda Cars of Katy, American Honda customer Service, and Texas consumer protection board. I will also spread the word on the internet (facebook, youtube and twitter). I feel great success, even if one car buyer avoids this dealer after reading my message. More

The customer service I received was exceptional. I trust the dealership and the people that work there. My sales rep was very knowledgable and helped me navigate the whole experience of buying my new Civic. the dealership and the people that work there. My sales rep was very knowledgable and helped me navigate the whole experience of buying my new Civic. Thank you John Eagle Honda of Katy. It was great buying a car there and I know I will enjoy the "free" oil changes. More

this dealership is so friendly and it make my shopping experience easy..Mr. Jesse was very nice to me and no pressure at all he give me what i want and he is very knowledgeable. the staff was amazing the experience easy..Mr. Jesse was very nice to me and no pressure at all he give me what i want and he is very knowledgeable. the staff was amazing the GSM his name is Scott Fly, he said he will take care of me even if i dont buy a car from the dealership... that just made it easy for me to do business with Honda Cars of Katy.. thanks guys for everything... i will definitely bring my friends and family here.. More

First of all I would like to thank Malik for listening, I told him exactly what I was looking for and what I want to pay for my new Honda Accord. The facility at Honda cars of Katy is nice, clean, and I enjo told him exactly what I was looking for and what I want to pay for my new Honda Accord. The facility at Honda cars of Katy is nice, clean, and I enjoyed the music while I was waiting to go into the finance office. The whole buying process was fast and easy. His sales manager Mike Nguyen greeted me after I sign my paper work and asured me that if there is any problem he will take care of it. I would definitely tell my family to buy from Honda Cars of Katy. Thanks, Cindy B More

my experience at Katy was a very pleasant one. I first called to get information and they were very helpful and invited me to the dealership. Once I got here they got me with Jimmy who is a fantastic sal called to get information and they were very helpful and invited me to the dealership. Once I got here they got me with Jimmy who is a fantastic salesperson and he helped me pick out a vehicle that fit my needs. He didn't apply any pressure but gave me options on which vehicles would work for my situation. I did purchase the vehicle and am very grateful to Jimmy and the whole staff at Honda Cars of Katy. everyone reports the negative side but I wanted to share my positive experience. I will send all my friends and family to come see Jimmy. Thank you very much and keep up the good work. More

I talked to Veronica and Mo. They were very nice and after several phone calls I negotiated a price with Mo. When I came down to buy the car, the finance guy Shaun worked up a number. He tried just after several phone calls I negotiated a price with Mo. When I came down to buy the car, the finance guy Shaun worked up a number. He tried just to give me a monthly payment. I asked him how it was arrived at. He started listing the car price and fees, and he included a $399 charge for "Lifetime" oil changes. I told Mo I did not want the oil changes and not to include them. DON'T think that the oil changes are free. You are paying in advance for them. Shaun refused to remove the charge. I also told him I didn't want to pay the Dealer Inventory Tax, which the state of Texas requires dealers to pay and consumers not to pay. The service manager Mizo came in and told me I had to pay these items. I told him I didn't want to but I would negotiate to pay half of the oil change by increasing the car price by $200 and not taking the oil change. I would not pay the DIT. The floor manager came in and said he was sorry, I had to pay the $400 and the DIT. I walked out at that point. The moral to the story - don't let them force you to pay for services you don't want, like an oil change that you won't use, especially if like me you don't live near the dealer. Also, don't lt ANY dealer make you pay the DIT, or VIT, as the Texas code requires them to pay it not you. More

I recently had my car serviced at this dealership and I was pleasantly surprised at the good service. They were very friendly, had my car ready when they stated. The final price was actually much lower t was pleasantly surprised at the good service. They were very friendly, had my car ready when they stated. The final price was actually much lower than they originally quoted which shocked me. I would have my car serviced here again and I highly recommend it. More

Normally the idea of having to negotiate the purchase of a vehicle with an Automobile Dealer is to say the least, unpleasant, frustrating and overall an undesirable experience. For many, myself included, t a vehicle with an Automobile Dealer is to say the least, unpleasant, frustrating and overall an undesirable experience. For many, myself included, there is a sense from the time we set foot on a car lot that we are not going to be dealt with fairly and honestly. Unfortunately, more often than not; those feelings are confirmed when negotiations begin. To the detriment of the automobile sales business, the unscrupulous sales person is the rule rather than the exception. It is for this reason that so many prospective buyers generally have a very low opinion of those in the car sales business. That being said, I have to admit that I was presently surprised when I walked into the Honda Cars of Katy Dealership and met Jimmy Alarcon. Mr. Alarcon was pleasant, very personable, honest and straight-forward in his dealings with me. I would be the first to admit that I am not an easy person to deal with; and I am very suspicious of all sales people in general. These feeling were even more amplified by the fact that the vehicle I was most interested in was a 2008 Honda Civic; and therefore a used vehicle. I shared my concerns regarding the purchase of a used vehicle with Jimmy and he went out of his way to address and remedy all of my reservations. Obviously since he made the sale, he was successful. Although I still have an inherent distrust for car salesmen, I would have to say that this experience by far exceeded all of my previous dealings. This is in no small way a direct result of Mr. Alarcon’s sincere wish to be of genuine service. Needless to say, when I am in the market again Jimmy and Honda Cars of Katy will be the first names I think of. I have no doubt that if all of Honda Cars of Katy’s salesmen are of Mr. Alarcon’s caliber; this dealership is and will continue to be very successful. More

Jimmy was an excellent sales person and found us exactly the car we wanted. He also identified our trade-in as a Clunker, when we were not sure it would qualify. Got to us a little fast during the final s the car we wanted. He also identified our trade-in as a Clunker, when we were not sure it would qualify. Got to us a little fast during the final seconds of negotiating on the price but all-in-all I think he put together a pretty good deal. I would recommend Jimmy and Honda Cars of Katy to anyone looking for a Honda. Jimmy and the dealeraship actually seemed excited to do business with us and did their best to make the deal work for both of us. More

Sale person is very friendly, willing to work with customers. All the add-ons that they put on are unnecessory, but increase dealership's profit. Didn't shop ahead of time, so didn't know if I got g customers. All the add-ons that they put on are unnecessory, but increase dealership's profit. Didn't shop ahead of time, so didn't know if I got good prices or not. Didn't get a car loan from them either, so can't say anything about their financial practice. More