Katy Honda

We had a fabulous experience from start to finish. Every part of this process was handled professionally and with respect to our needs. Our salesman, Javier, was congenial and a true joy. He showed us sever part of this process was handled professionally and with respect to our needs. Our salesman, Javier, was congenial and a true joy. He showed us several cars that would fit within our budget to test drive. We made our decision and then waited for the finacial side which I hate; however, Alex made it quick and painless. He, too, was exceptionally personable and respectful. As we were leaving, Sean, the used-car manager, touched base with us and gave me his number in the event I ever have any questions. WOW! I was very surprised about reading all the negative reviews. Perhaps, they have taken heed and changed their business practices. We were very pleased. More

Javier was extremely helpful and was not pushy. He found us exactly what we wanted in our price range. He worked with us to ensure we got the best service that we could. My only complaint relates to the d us exactly what we wanted in our price range. He worked with us to ensure we got the best service that we could. My only complaint relates to the dealership as a whole and not Javier. The dealership should have better quality control in place. We had an agreement in writing about what was to be done to the used vehicle that we purchased before we would drive it off the lot. However, when they called to let us know the vehicle was ready there were several things that still weren't done, and on top of that Javier noticed that the alignment was not correct but we had to drive the van and tell them that, the service department wouldn't listen to Javier. As a customer that is extremely frustrating but Javier was honest and made sure the problem got resolved. More

If You need a Honda and live in Katy, well visit this dealership, the facilities are very nice, clean restrooms, nice grill area, they will probabely give you a great deal, BUT stay away from Mr. Javier dealership, the facilities are very nice, clean restrooms, nice grill area, they will probabely give you a great deal, BUT stay away from Mr. Javier Balderas, i can put money he wrote those good reviews about himself in this site, he is a great lier, just wants to make a sale and take your money, he introduce to us the CR-V in 5 min, very hasty, and then start asking us to buy it, very pushy, you can tell he really does not care about our concerns or needs, he will say and promise to you anything to make you go to finance office and seal the deal. Cant trust him, has an attitude, bad behavior. It was not a nice experience. Javier: people can sence you are hungry...! More

Javier did a great job of keeping the process running smoothly so that we were not there too long. He was very professional and supportive. He also looked out for our best interest by making recomendati smoothly so that we were not there too long. He was very professional and supportive. He also looked out for our best interest by making recomendations when new cars arrived. I would recommend Honda Cars of Katy and Javier to all my friends. More

Customer service was excellent Javier Balderas took care of me. Answered every question i had about the vehicle that i purchased. Javier was very friendly with us showed respect to us that was the best part of me. Answered every question i had about the vehicle that i purchased. Javier was very friendly with us showed respect to us that was the best part of my experience. Great quality of work, excellent selection of used vehicles. Very nice facility. Great prices on their vehicles. Im highly satisfied customer now for life, at honda cars of katy. THANKS JAVIER BALDERAS GREAT SERVICE. More

Sent multiple emails to three Honda dealers to try and cut down on visits to negotiate price.(on 2010 Accord EX-L) Had lowest price, called Internet Manager Donna Clark and was told that they would match cut down on visits to negotiate price.(on 2010 Accord EX-L) Had lowest price, called Internet Manager Donna Clark and was told that they would match lowest price to get our business. Spent over two hours picking out a car and when we sat down to pay, the price that they were supposed to match could not be matched. They erroneously quoted the price on a 4 cyl. instead of a 6cyl., they tried to come close but were off by $700.00. They admitted fault of not noticing in the emails that the car being talked about was a 6 cyl. We were given a price and told that it was good for the day of 12/31/2009. We went to another dealer and were given the run around with price again and decided that the deal at Katy Honda was not that bad. We called back to talk to Donna Clark but she had gone home, we talked to the sales manager and told him we were in before and were given a quote that Donna Clark said was good for the day. He called Donna, and told us that she said that the deal was good only at that time and since we refused the deal that the price was off the table. Then we were told that we could have the car if we paid an additional amount. What bothers us is that she lied about the quote being good for the rest of the day as well as giving us a bad quote although that at least had some kind of excuse. Our salesman Thomas that showed us the vehicles that day was a very nice young man that we enjoyed talking with and we were very impressed to meet such a hard working young man. All in all it was a very disappointing experience. Finally at the 3rd dealership we did end up with a car that night. We drove out of the lot at 11:00 p.m. A good way to start the new year. But beware of Katy Honda. More

Me, my sister and my neighbor came in on Good Friday to only look at cars and all had such a great experice that we all three bought vehicles. Alton, Jay and Jeff were extremely friendly and were helpful only look at cars and all had such a great experice that we all three bought vehicles. Alton, Jay and Jeff were extremely friendly and were helpful with answering all questions. Alton helped me when I had issues after trying to get my XM radio up and running. He got me a free three month trial, which they were only offering me two weeks by phone. That really made my experience that much more enjoyable. I have been telling all my friends about Honda Cars of Katy. Great work guys! I LOVE my CRV! Merry Christmas and Happy New Year. Julie Dempsey More