Katy Honda

Sent multiple emails to three Honda dealers to try and cut down on visits to negotiate price.(on 2010 Accord EX-L) Had lowest price, called Internet Manager Donna Clark and was told that they would match cut down on visits to negotiate price.(on 2010 Accord EX-L) Had lowest price, called Internet Manager Donna Clark and was told that they would match lowest price to get our business. Spent over two hours picking out a car and when we sat down to pay, the price that they were supposed to match could not be matched. They erroneously quoted the price on a 4 cyl. instead of a 6cyl., they tried to come close but were off by $700.00. They admitted fault of not noticing in the emails that the car being talked about was a 6 cyl. We were given a price and told that it was good for the day of 12/31/2009. We went to another dealer and were given the run around with price again and decided that the deal at Katy Honda was not that bad. We called back to talk to Donna Clark but she had gone home, we talked to the sales manager and told him we were in before and were given a quote that Donna Clark said was good for the day. He called Donna, and told us that she said that the deal was good only at that time and since we refused the deal that the price was off the table. Then we were told that we could have the car if we paid an additional amount. What bothers us is that she lied about the quote being good for the rest of the day as well as giving us a bad quote although that at least had some kind of excuse. Our salesman Thomas that showed us the vehicles that day was a very nice young man that we enjoyed talking with and we were very impressed to meet such a hard working young man. All in all it was a very disappointing experience. Finally at the 3rd dealership we did end up with a car that night. We drove out of the lot at 11:00 p.m. A good way to start the new year. But beware of Katy Honda. More

Me, my sister and my neighbor came in on Good Friday to only look at cars and all had such a great experice that we all three bought vehicles. Alton, Jay and Jeff were extremely friendly and were helpful only look at cars and all had such a great experice that we all three bought vehicles. Alton, Jay and Jeff were extremely friendly and were helpful with answering all questions. Alton helped me when I had issues after trying to get my XM radio up and running. He got me a free three month trial, which they were only offering me two weeks by phone. That really made my experience that much more enjoyable. I have been telling all my friends about Honda Cars of Katy. Great work guys! I LOVE my CRV! Merry Christmas and Happy New Year. Julie Dempsey More

Me and my wife had been looking for a vehicle for about three months. We first went to John Eagle Honda because of a price that they quoted us over the phone but when we got there they tried to add an add three months. We first went to John Eagle Honda because of a price that they quoted us over the phone but when we got there they tried to add an additional $2,000 to the price. They also had some crazy add ons that the dealer put on the car and the sales manager stated to me that the add ons were standard at every dealership which we knew was a bunch of xx. So to make a long story short I contacted Honda Cars of Katy internet sales and they told me that they would match any price I was given. Me and my wife went to the location met with salesman Warren Hodge and the service that we received exceeded our expectations. Mr. Hodge worked with us for over three hours until we got a fair price for our trade in and we got the vehicle that we wanted at a great price. Also the vehicle had the same add ons as the previous dealership (John Eagle Honda - John Eagle Liars) and we were not charged. I would recommend Honda Cars of Katy to anybody in the market for a new vehicle. More

worst i have ever experienced-they lure you in with false promises . i called in to complain , and was given the usual run around , lack of integrity and credibility. will definitley not recommend thi promises . i called in to complain , and was given the usual run around , lack of integrity and credibility. will definitley not recommend this place to anyone , I even considered trading in my pilot and accord and moving to a new vehicle choice. (I have been brand loyal to Honda for just on ten years , and in that time I have purchased 5 hondas. More

I was in the market to buy a new Honda Accord. I sent a quote request online. Judie from Internet Sales contacted me and I said to her what I would like to pay for the "2009 Honda Accord LX Sedan". Few min quote request online. Judie from Internet Sales contacted me and I said to her what I would like to pay for the "2009 Honda Accord LX Sedan". Few minutes later, one of the sales manager contacted me and we couldn't agree on the price. At the end of the call, the sales manager said if any of the Houston dealers can sell for the price I am asking, he said, he can match the price. The next day, I have contacted around 15 Houston Honda dealers, and finally one specific dealer agreed to sell the car for the price I am looking for (Out the door price including dealer add-on options and TTL). The dealer also sent an email confirming the price (out the door). Since its too far from my place, I have called Judie at Honda Cars of Katy and told her the other dealer agreed to sell the car for the price that I am looking for. She called me back after few minutes saying that her manager agreed to sell the car for that price. I have confirmed this two times with her to make sure that they would sell the car for the price I am looking for. I took the print out of the quote from the other dealer, and went to Honda Cars of Katy and met Judie and showed the printed copy of other dealer quote. She handed over me to a sales person and told that he will take care of me. I have asked to work on the purchase order first just to make sure I am getting the car for the price they promised me. But the sales person first insisted to see the car and test drive and make sure that I like it. After couple of hours, they finally came back with a number which is $5000 above the price that they promised over the phone. I have asked about the printed copy of the other dealer quote, he said, the manager already looked into it, and this is the best price they can offer me. I was so mad and asked to call Judie, but the sales manager said, she already left. The sales manager insisted that they have added dealer add-ons worth $1500. I have told them even the car the other dealer quoted has the same dealer add-ons. The sales manager also insisted to add TTL, even though the competitor quote clearly says the price is "out the door - drive out" (includes dealer add-ons and TTL). The sales manager says he can't sell the car for that price and suggested that there is going to be some catch with the other dealer (yeah, he thinks every one is like him). I am OK that Honda cars of Katy doesn't want to sell the car for the price that I am looking for. But the thing that made me so disappointed is, they promised me twice on the phone that they would sell the car for the price I am looking for and treated me like a walk-in customer and completely ignored the other dealer quote and the promise they made me. This is a very dishonest and unprofessional way on the part of Honda Cars of Katy and I have not expected this from a reputed dealer. I will send a letter to General Manager of Honda Cars of Katy, American Honda customer Service, and Texas consumer protection board. I will also spread the word on the internet (facebook, youtube and twitter). I feel great success, even if one car buyer avoids this dealer after reading my message. More

The customer service I received was exceptional. I trust the dealership and the people that work there. My sales rep was very knowledgable and helped me navigate the whole experience of buying my new Civic. the dealership and the people that work there. My sales rep was very knowledgable and helped me navigate the whole experience of buying my new Civic. Thank you John Eagle Honda of Katy. It was great buying a car there and I know I will enjoy the "free" oil changes. More

this dealership is so friendly and it make my shopping experience easy..Mr. Jesse was very nice to me and no pressure at all he give me what i want and he is very knowledgeable. the staff was amazing the experience easy..Mr. Jesse was very nice to me and no pressure at all he give me what i want and he is very knowledgeable. the staff was amazing the GSM his name is Scott Fly, he said he will take care of me even if i dont buy a car from the dealership... that just made it easy for me to do business with Honda Cars of Katy.. thanks guys for everything... i will definitely bring my friends and family here.. More