Katy Honda

I needed a new car since I recently was involved in a major accident with my Chevy HHR and it was totaled by the insurance company. Living in Katy, my husband & I started on the far West end of I-10 and major accident with my Chevy HHR and it was totaled by the insurance company. Living in Katy, my husband & I started on the far West end of I-10 and worked our way east to see what was out there at all the dealerships since we were not planning to buy a new car so soon. When we arrived at Honda Cars of Katy, we were greeted by Javier Balderas. He's actually in pre-owned sales, but said he could help us with a new car. He is very friendly and courteous. We looked at the cars that were in the lot directly in front of the dealership. Javier followed us and kept the conversation going. We were vague in the answers on the questions he was asking. As we were about to leave, he asked us if we were familiar with the Insight, Honda's Hybrid car. Neither one of us were familiar with it. That sparked our interest since we have considered that our next car would be a Hybrid or Electric, but hoping the prices would go down eventually. We had to go inside the showroom to see it. We were impressed with the affordable price and gas mileage, but left to finish our shopping down I-10. This was Saturday. On Monday, I received a call from the dealership about our visit. I told Tammy, Javier’s assistant, we were actually interested in coming back to test drive the Insight and told her we would be in after work. While waiting for them to find a blue Insight to test drive, we noticed the Honda Fit in the showroom. We decided to test drive this too. It was reasonably priced and great MPG. The Insight has great pick up and handles nice, but I did not feel I had good visibility all around the car. The HHR has numerous blind spots and this was a big factor in my next car. My husband really liked the Insight and did not have a problem with that. They found a blue Fit for me to drive. It has great pick up for a 4 cylinder and the fact that I had great visibility around the entire car was a plus. In making the u-turn to head back towards the dealer, I actually did not need someone in the car to tell me that it was safe to go. All the other cars I had test driven, I had to ask. That pretty much made up my mind on this car. This car also has a 5-star crash rating and numerous air bags. I told Javier I was expecting an insurance check for the HHR and already had a pre-approved loan with my credit union to finance the rest. After the expected haggling on the price of the car and came to an agreement, we went to their finance department to see if they could get a better interest rate. Justin was just as friendly and courteous as Javier. He was able to get us a little better interest rate, so we signed the loan with Honda. I was also impressed with Dewayne, the sales manager. He was not like all the typical sales managers we had encountered on our shopping journey. More

Biggest issue with this dealership is the sneaky tactics. To start off, I was greeted my Isaiah who greeted me by saying "Yes sir?" and looked at me. He was not personable and flat out made me feel uncomfort To start off, I was greeted my Isaiah who greeted me by saying "Yes sir?" and looked at me. He was not personable and flat out made me feel uncomfortable. During the test drive, he barely said anything, didn't tell me much about the car, features or anything. Just sat there quiet as if we were waisting his time by test driving the car. Instead of telling me where to go, he stuck his finger and pointed to where he wanted me to turn. He spent more time chatting up with my girlfriend than telling me about the car. He gave me prices on a peice of scratch paper and wrote the prices with a black marker all scribbled around the paper. Not too professional. Then took me to finance where they just assumed the sale although I had not committed yet, came back and told me I qualified for a special deal and then proceeded to give me prices that were way over what I was quoted from the salesman. I told him I wasn't interested in any of the warranties and told him to give me the monthly payment with nothing added on, he gave me a price that was still much higher than what I was quoted on the internet and by the salesman. I flat out just said no, i'm not going for it and that's when he came out and gave me the actual price with no warranty packages added on. Also slapped on $399 lifetime oil change without letting me know about it whcih they do this to everyone. The only positive is that Dion (who i had dealt with on the internet) took over the sales process after and was very imformative and helpful after the sale. He really is the only positive comment I have about the experience. More

This dealership responded to our problems promptly and with enthusiasm. Thanks Scott for delivering the "goods"!! After our initial contact with Honda Cars of Katy regarding our 2011 Pilot we were put with enthusiasm. Thanks Scott for delivering the "goods"!! After our initial contact with Honda Cars of Katy regarding our 2011 Pilot we were put in touch with Scott Fly, Sales Manager. Scott eagerly addressed our issue and delivered a solution that had us smiling by the end of the business day. Excellent Job!!! More

I was interested in the Honda Civic lease deal listed on their website for $0 down at signing, first month payment waived and 35 payments @ $210/month. Wary of any advertised deals, I went to a Honda dealer their website for $0 down at signing, first month payment waived and 35 payments @ $210/month. Wary of any advertised deals, I went to a Honda dealership closest to home. First of all, the car (DX-VP) advertised doesn't really exist in this part of the country per the salesperson I talked to. Then I was informed that although the terms were correct, that if I read the "fine print" it says that any additional dealer fees could affect the terms. This means in "dealers speak" accessories/options. So in addition to tax/title/license which runs about $1,600 on this car (which I expected to pay), I was expected to pay any accessories/options on top of the $1,600. Since they didn't have a DX-VP, I test drive the LX which has a few more standard features. This car had the same lease terms except for $230/month. Liked the car. But when we started talking, the salesperson didn't make it clear if the "deals" he could give me was for the DX-VP or the LX. Also the "deals" included an "accessories/options" package of nearly $1,900 that had to be paid on top of the $1,600. Most of these accessories I didn't care about at all, and the ones I did were way over-priced in my opinion. Oh I could roll in the TTL & options and pay $300/month, or I could get the lease @ $200/month and pay $3,900 up front. They didn't even attempt at any negotiation. But this didn't really surprise me because I expected that an advertised price is just to get you in. So learning from this experience, I realized that I would have to pay upfront for accessories/options. Looking at other lease deals for other car brands, they ask for down payments plus TTL which would probably be more than the Honda terms. Plus, as far as I know, they might ask upfront for accessories too. I went to Katy Honda. Javier Balderas was my salesperson. I told him about my disappointing experience at the other dealership. He patiently listened to everything I said. I told him I was realistic about the accessories, but I wanted to know what he/Katy Honda can do. Javier was very helpful and right away assured me he could do better. He confirmed that I really couldn't get the DX-VP, but he would let me have the DX at the same monthly terms as the DX-VP and lower the amount of accessories/options to boot! I would definitely recommend this salesperson if you visit this dealership. After the deal was struck, everything else was a breeze. Buying any kind of a car in the past was a hassle. It took forever to get approval. Then it took forever to get through financing. Then it took forever for the car prep. It was always at least a four to five hour ordeal from stepping into the door to driving out with the car. This time, the whole process took less than 2.5 hours. So to sum it up, I think I got a good deal, but like any advertised "deal", be wary of the "fine print". More

Their service was quite good. They worked with us to get the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ult the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ultimately satisfied with your decision. He gives you a list of cars that would not blow your budget and is patient when it comes to negotiation. However, I must admit that the prices they have online for their preowned cars are very misleading. More

classic case of bait and switch I got the quote for classic case of bait and switch I got the quote for 2010 CRV LX BY EMAIL $19947 + TTL. I though it look pretty good so i went to the dealer today an classic case of bait and switch I got the quote for 2010 CRV LX BY EMAIL $19947 + TTL. I though it look pretty good so i went to the dealer today and they add so much fee to it. Final price was around $26000 that is almost $5000 more than original price and $3500 more than goodson honda. More

Visting this dealer is a waste of time. Inspite of offering better (or) Matching other dealers price... they keep blaming competation as fraud. offering better (or) Matching other dealers price... they keep blaming competation as fraud. Very bad management. More

once the sale is made their customer service goes out the window. concerned only with reviews you will give them on their eval forms and not with the actual service they are providing to the customer. no eff window. concerned only with reviews you will give them on their eval forms and not with the actual service they are providing to the customer. no effort to keep the customer happy or try and find solutions to complaints. it surprises me that when spending thousands of dollars with a customer they can so easily dismiss you with no effort to keep you happy or to try and accomodate their customers. once the sale is made you become disposable. toyota next door bends over backward for their customers, such a shame that i love my car and am so dissapointed with this location's service and management. More