Katy Honda

Their service was quite good. They worked with us to get the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ult the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ultimately satisfied with your decision. He gives you a list of cars that would not blow your budget and is patient when it comes to negotiation. However, I must admit that the prices they have online for their preowned cars are very misleading. More

classic case of bait and switch I got the quote for classic case of bait and switch I got the quote for 2010 CRV LX BY EMAIL $19947 + TTL. I though it look pretty good so i went to the dealer today an classic case of bait and switch I got the quote for 2010 CRV LX BY EMAIL $19947 + TTL. I though it look pretty good so i went to the dealer today and they add so much fee to it. Final price was around $26000 that is almost $5000 more than original price and $3500 more than goodson honda. More

Visting this dealer is a waste of time. Inspite of offering better (or) Matching other dealers price... they keep blaming competation as fraud. offering better (or) Matching other dealers price... they keep blaming competation as fraud. Very bad management. More

once the sale is made their customer service goes out the window. concerned only with reviews you will give them on their eval forms and not with the actual service they are providing to the customer. no eff window. concerned only with reviews you will give them on their eval forms and not with the actual service they are providing to the customer. no effort to keep the customer happy or try and find solutions to complaints. it surprises me that when spending thousands of dollars with a customer they can so easily dismiss you with no effort to keep you happy or to try and accomodate their customers. once the sale is made you become disposable. toyota next door bends over backward for their customers, such a shame that i love my car and am so dissapointed with this location's service and management. More

We had a fabulous experience from start to finish. Every part of this process was handled professionally and with respect to our needs. Our salesman, Javier, was congenial and a true joy. He showed us sever part of this process was handled professionally and with respect to our needs. Our salesman, Javier, was congenial and a true joy. He showed us several cars that would fit within our budget to test drive. We made our decision and then waited for the finacial side which I hate; however, Alex made it quick and painless. He, too, was exceptionally personable and respectful. As we were leaving, Sean, the used-car manager, touched base with us and gave me his number in the event I ever have any questions. WOW! I was very surprised about reading all the negative reviews. Perhaps, they have taken heed and changed their business practices. We were very pleased. More

Javier was extremely helpful and was not pushy. He found us exactly what we wanted in our price range. He worked with us to ensure we got the best service that we could. My only complaint relates to the d us exactly what we wanted in our price range. He worked with us to ensure we got the best service that we could. My only complaint relates to the dealership as a whole and not Javier. The dealership should have better quality control in place. We had an agreement in writing about what was to be done to the used vehicle that we purchased before we would drive it off the lot. However, when they called to let us know the vehicle was ready there were several things that still weren't done, and on top of that Javier noticed that the alignment was not correct but we had to drive the van and tell them that, the service department wouldn't listen to Javier. As a customer that is extremely frustrating but Javier was honest and made sure the problem got resolved. More

If You need a Honda and live in Katy, well visit this dealership, the facilities are very nice, clean restrooms, nice grill area, they will probabely give you a great deal, BUT stay away from Mr. Javier dealership, the facilities are very nice, clean restrooms, nice grill area, they will probabely give you a great deal, BUT stay away from Mr. Javier Balderas, i can put money he wrote those good reviews about himself in this site, he is a great lier, just wants to make a sale and take your money, he introduce to us the CR-V in 5 min, very hasty, and then start asking us to buy it, very pushy, you can tell he really does not care about our concerns or needs, he will say and promise to you anything to make you go to finance office and seal the deal. Cant trust him, has an attitude, bad behavior. It was not a nice experience. Javier: people can sence you are hungry...! More

Javier did a great job of keeping the process running smoothly so that we were not there too long. He was very professional and supportive. He also looked out for our best interest by making recomendati smoothly so that we were not there too long. He was very professional and supportive. He also looked out for our best interest by making recomendations when new cars arrived. I would recommend Honda Cars of Katy and Javier to all my friends. More

Customer service was excellent Javier Balderas took care of me. Answered every question i had about the vehicle that i purchased. Javier was very friendly with us showed respect to us that was the best part of me. Answered every question i had about the vehicle that i purchased. Javier was very friendly with us showed respect to us that was the best part of my experience. Great quality of work, excellent selection of used vehicles. Very nice facility. Great prices on their vehicles. Im highly satisfied customer now for life, at honda cars of katy. THANKS JAVIER BALDERAS GREAT SERVICE. More