Katy Honda

This dealership responded to our problems promptly and with enthusiasm. Thanks Scott for delivering the "goods"!! After our initial contact with Honda Cars of Katy regarding our 2011 Pilot we were put with enthusiasm. Thanks Scott for delivering the "goods"!! After our initial contact with Honda Cars of Katy regarding our 2011 Pilot we were put in touch with Scott Fly, Sales Manager. Scott eagerly addressed our issue and delivered a solution that had us smiling by the end of the business day. Excellent Job!!! More

I was interested in the Honda Civic lease deal listed on their website for $0 down at signing, first month payment waived and 35 payments @ $210/month. Wary of any advertised deals, I went to a Honda dealer their website for $0 down at signing, first month payment waived and 35 payments @ $210/month. Wary of any advertised deals, I went to a Honda dealership closest to home. First of all, the car (DX-VP) advertised doesn't really exist in this part of the country per the salesperson I talked to. Then I was informed that although the terms were correct, that if I read the "fine print" it says that any additional dealer fees could affect the terms. This means in "dealers speak" accessories/options. So in addition to tax/title/license which runs about $1,600 on this car (which I expected to pay), I was expected to pay any accessories/options on top of the $1,600. Since they didn't have a DX-VP, I test drive the LX which has a few more standard features. This car had the same lease terms except for $230/month. Liked the car. But when we started talking, the salesperson didn't make it clear if the "deals" he could give me was for the DX-VP or the LX. Also the "deals" included an "accessories/options" package of nearly $1,900 that had to be paid on top of the $1,600. Most of these accessories I didn't care about at all, and the ones I did were way over-priced in my opinion. Oh I could roll in the TTL & options and pay $300/month, or I could get the lease @ $200/month and pay $3,900 up front. They didn't even attempt at any negotiation. But this didn't really surprise me because I expected that an advertised price is just to get you in. So learning from this experience, I realized that I would have to pay upfront for accessories/options. Looking at other lease deals for other car brands, they ask for down payments plus TTL which would probably be more than the Honda terms. Plus, as far as I know, they might ask upfront for accessories too. I went to Katy Honda. Javier Balderas was my salesperson. I told him about my disappointing experience at the other dealership. He patiently listened to everything I said. I told him I was realistic about the accessories, but I wanted to know what he/Katy Honda can do. Javier was very helpful and right away assured me he could do better. He confirmed that I really couldn't get the DX-VP, but he would let me have the DX at the same monthly terms as the DX-VP and lower the amount of accessories/options to boot! I would definitely recommend this salesperson if you visit this dealership. After the deal was struck, everything else was a breeze. Buying any kind of a car in the past was a hassle. It took forever to get approval. Then it took forever to get through financing. Then it took forever for the car prep. It was always at least a four to five hour ordeal from stepping into the door to driving out with the car. This time, the whole process took less than 2.5 hours. So to sum it up, I think I got a good deal, but like any advertised "deal", be wary of the "fine print". More

Their service was quite good. They worked with us to get the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ult the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ultimately satisfied with your decision. He gives you a list of cars that would not blow your budget and is patient when it comes to negotiation. However, I must admit that the prices they have online for their preowned cars are very misleading. More

classic case of bait and switch I got the quote for classic case of bait and switch I got the quote for 2010 CRV LX BY EMAIL $19947 + TTL. I though it look pretty good so i went to the dealer today an classic case of bait and switch I got the quote for 2010 CRV LX BY EMAIL $19947 + TTL. I though it look pretty good so i went to the dealer today and they add so much fee to it. Final price was around $26000 that is almost $5000 more than original price and $3500 more than goodson honda. More

Visting this dealer is a waste of time. Inspite of offering better (or) Matching other dealers price... they keep blaming competation as fraud. offering better (or) Matching other dealers price... they keep blaming competation as fraud. Very bad management. More

once the sale is made their customer service goes out the window. concerned only with reviews you will give them on their eval forms and not with the actual service they are providing to the customer. no eff window. concerned only with reviews you will give them on their eval forms and not with the actual service they are providing to the customer. no effort to keep the customer happy or try and find solutions to complaints. it surprises me that when spending thousands of dollars with a customer they can so easily dismiss you with no effort to keep you happy or to try and accomodate their customers. once the sale is made you become disposable. toyota next door bends over backward for their customers, such a shame that i love my car and am so dissapointed with this location's service and management. More

We had a fabulous experience from start to finish. Every part of this process was handled professionally and with respect to our needs. Our salesman, Javier, was congenial and a true joy. He showed us sever part of this process was handled professionally and with respect to our needs. Our salesman, Javier, was congenial and a true joy. He showed us several cars that would fit within our budget to test drive. We made our decision and then waited for the finacial side which I hate; however, Alex made it quick and painless. He, too, was exceptionally personable and respectful. As we were leaving, Sean, the used-car manager, touched base with us and gave me his number in the event I ever have any questions. WOW! I was very surprised about reading all the negative reviews. Perhaps, they have taken heed and changed their business practices. We were very pleased. More

Javier was extremely helpful and was not pushy. He found us exactly what we wanted in our price range. He worked with us to ensure we got the best service that we could. My only complaint relates to the d us exactly what we wanted in our price range. He worked with us to ensure we got the best service that we could. My only complaint relates to the dealership as a whole and not Javier. The dealership should have better quality control in place. We had an agreement in writing about what was to be done to the used vehicle that we purchased before we would drive it off the lot. However, when they called to let us know the vehicle was ready there were several things that still weren't done, and on top of that Javier noticed that the alignment was not correct but we had to drive the van and tell them that, the service department wouldn't listen to Javier. As a customer that is extremely frustrating but Javier was honest and made sure the problem got resolved. More