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Katy Honda
Katy, TX
854 Reviews
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Showing 854 reviews
January 27, 2011
My name is JD and I recently purchased a 2011 SUV from Honda Cars of Katy. The details of this story are too long to explain, so the short version is this: After purchasing this car and feeling really g Honda Cars of Katy. The details of this story are too long to explain, so the short version is this: After purchasing this car and feeling really good about it, I came across some mistakes with respect to financing, and accessories that I was upset about. Having purchased many new cars over the course of 35 years, my experiences had been both good and bad. I was expecting the worse. Armed with all kinds of data, I arrived at the dealership with my blood pressure at an all time high, ready to fight it out. What happened next was a very pleasant suprise. I sat down with Mike, Justin and Dwain and explained my situation expecting to get the royal run around. What I got was an entire team bending over backwards to resolve the issues to my satisfaction. Mistakes were made by both the dealership and myself in the process too long to detail, but the team was understanding, empathetic, and professional. The issues were quickly resolved. I was embassassed to have expected the worst and was ecstatic with the resolution and the help of this group as well as the service department. I walked out once again feeling very good about the experience and the automobile. Too many times, I have experienced a cavalier attitude from car dealers once the deal is done, but with these guys that was not the case. I would highly recommend this dealership and will very likely buy another vehicle from them. Possibly as early as next month. More
by jddyess
Employees Worked With
Mike K, Dewayne, Jayson
January 26, 2011
Bought a car twenty days ago, the transmission went out, called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the followin called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the following day prior to 10 a.m., needless to say he didn't have the fortitude to call me back. Had one of his underlings call me to let me know that I bought a lemon from them and that they didn't care and basically told me to take a flying leap! Needless to say with that attitude and lack of customer service I personally think that anyone wanting to purchase a car new or used should keep off this lot and pass along the information to all their friends! Want a lemon, go to the grocery store or buy a used car from Honda cars of Katy!! STAY AWAY WARN ALL YOUR FRIENDS AND NEIGHBORS!!!! More
by jeffmchenry
Employees Worked With
general manager
January 14, 2011
My husband and I were looking for an 'almost' new van and decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. Afte decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. After we made up our mind to purchase a 2010 Honda Odyssey, it took over five hours to complete the paperwork and drive away in our new vehicle -- which i thought was a little long. After completing the finance application, Doug(I think that was his name) began his pitch on selling us an extended warranty since this was a 'used' vehicle. We told him that we weren't interested. Then another fellow entered the room and finally wore us down. We ended up purchasing that extended warranty package -- however, they didn't tell us that we would have to pay sales tax on it as well. He was a very fast talker and wouldn't take no for an answer. Lesson learned. Overall, it was a good experience and I would go back there to buy a car. We love the vehicle so far. More
by Dennis Magee
Employees Worked With
Javier Balderas
January 04, 2011
I E-mailed Honda Cars of Katy About purchasing a white 2011 Honda Fit sport automatic They E-mailed back that yes they would sell me a White 2011 Honda fit sport at the Agreed upon price of $18,523. Call 2011 Honda Fit sport automatic They E-mailed back that yes they would sell me a White 2011 Honda fit sport at the Agreed upon price of $18,523. Called and confirmed. Had several conversations with the sales lady. Made appointment the finalize the deal. Called and asked for the vin for insurance. Received the vin and gave it to insurance and was told it was to a 2010 Honda fit. Went to Katy Honda website looked car up by vin. Turns out that the car is indeed a 2010 Honda fit base model with manual transmission. I then called them and asked if the vin was wrong. No, that they had quoted me this car. Refused to Honor their E-mail or the verbal contract. I have the emails and would love to send them to you. A Classic attempt to bait and switch. They were just stupid enough to do it in writing! More
by Douglas Noack
Employees Worked With
Shaneka Robinson
January 02, 2011
As a first time car buyer I was expecting a hassel in purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTE purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTED, but they worked with me to attain it, financially! Their cordial mannerism, not to mention their desire to see a happy customer leave with the vehicle of there choice, clearly exhibits a dealership that is truley interested in selling a great product! I earnestly recommend this dealership to any first time or repeated buyer! More
by ventur007
Employees Worked With
Javier Balderas, Harvey, D.J.
December 31, 2010
I was quoted via e-mail a "drive out" price of $21300. on a Honda SE CRV by Ricky Smith, Internet Sales Manager. Ricky and I discussed how much more it would be with leather seats, and he told me $1500 more a Honda SE CRV by Ricky Smith, Internet Sales Manager. Ricky and I discussed how much more it would be with leather seats, and he told me $1500 more, again a drive out price. They would have to install the seats, so I would first come out and pay (it couldn't be done by filling out the finance application and wiring the down payment) and the car would be delivered to me the next day. I also spoke with Dio Zorilla, my salesperson who assured me that if I drove out to Katy, (a long way from where I live), I would receive that price. Dio told me over the phone on the day I was going to buy my car (Monday, December 27, 2010) that he was "looking at it right now". When my husband and I arrived, they stalled and then Dion (an inventory specialist) came over with his inventory of cars, none of which were the price of the one quoted by Ricky. He had us test drive a CRV SE he found on the lot with the color we had requested. We thought that was going to be our vehicle. Then we were presented with the price, which was approximately $4,000 more than we were quoted. They said that it had options on it, as did all of the vehicles on the lot. First I reminded them that they had quoted me a price and that Dio had told me he was looking at my car when I talked to him that same day. They had no response to that. I then asked if they had a CRV on order that we could wait for, and the head Sales Manager, I am pretty sure his name was Wayne, came over to show us his price list on cars coming in. He pointed out that we could get his LX model (a model down from what we were promised) for around $23,100. That was more than we were promised for the higher model, and more than we were quoted from two other Honda dealerships for the LX model with an extra tint! This is your typical bait and switch sales tactic. Get the customer to drive out to the dealership, no matter how much trouble it is for them, and then you can change cars and charge them more! After all, the customer has invested so much time and effort that you can wear them down. I had asked Ricky and Dio several times before driving to the dealership if this was a real offer, stating that it was an excellent price. They assured me that it was. They should be held accountable for this type of deception. I will never set foot in their dealership again. More
by lgderb
Employees Worked With
Dio Zorilla (Salesperson), Dion, Ricky Smith (Internet Sales Manager), Wayne (Sales Manager)
December 30, 2010
I would not recommend this dealership to anyone. I worked with the internet sales team and was given a quote. I asked if the quote was a drive off price. The sales person said that the only fee that worked with the internet sales team and was given a quote. I asked if the quote was a drive off price. The sales person said that the only fee that would be added is tax, title and license. I drove 25 miles to the dealership and they wasted 1 hour of my time. When I got there the price was now $3500 more than the internet quote. They told me they would find a car for me on Monday. Monday came and went with no call. I gave them a week and they still had not located a car. More
by tmondy
Employees Worked With
Shari Hyatt
December 17, 2010
I recommend stopping in at Honda Cars of Katy and dealing with the salesman, Ryan Perry. He's a young guy, mechanically astute, and very professional. This guy did not play games with me or make me any crazy with the salesman, Ryan Perry. He's a young guy, mechanically astute, and very professional. This guy did not play games with me or make me any crazy promises. I went to the dealership to try and make a deal on a new car, armed with other dealer quotes. Prior to making the decision to buy the particular model that I decided on, Ryan was very pleasant and informative in my decision process between two similar models. I never felt pressured into one over the other. I strongly recommend dealing with Ryan if you are going to shop at this dealer. Otherwise, all of my other experiences here have been on the negative side, both in the sales and in the repair sides. The repair side obviously never test drove my car after repairing it, even the second time that I returned it for the same problem... this is a black eye in my book. Also, the sales managers do not seem to listen to their customers, but constantly try to use sales tactics, that any educated person can see coming a mile away. More
by hineskaty
Employees Worked With
Ryan, managers
December 13, 2010
I leased a 2011 Honda Accord from Honda Cars of Katy on 11/26/2010. The new cars sales manager Dwain Davis gave me an excellent deal. He is a very friendly, knowledgeable manger to deal with. He accomodate 11/26/2010. The new cars sales manager Dwain Davis gave me an excellent deal. He is a very friendly, knowledgeable manger to deal with. He accomodated all of our requests in a very professional way. His assistants Javier and Tammy were also very friendly and helpful. I will definitely recommend Dwain and his staff to all my friends and I will very possibly buy again from them. All thumbs up to Dwain and his team. Abbasi Family More
by mabbasi9608
Employees Worked With
Dwain Davis, Javier and Tammy
November 23, 2010
I had a concern that this dealership addressed with resolve. They really did a lot to make sure my vehicle issue was resolved and have followed up with me to ensure ongoing satisfaction. What more coul resolve. They really did a lot to make sure my vehicle issue was resolved and have followed up with me to ensure ongoing satisfaction. What more could you ask for? It is nice to have a local dealership in Katy that is focused on the community. More
by Rbtexan
Employees Worked With
Brandon
