Katy Honda

My experience at Honda Cars of Katy was beyond excellent! Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure I was completely satisfied. I had to bring my car back in for a touch up and I was not inconvience when my car was kept overnight. I highly recommend this dealership in buying New as well as pre-owned vehicles. I'm sure by the way I was greeted the sale staff was great to be around. So, if you are reading this Tiffany and Ricky.....thanks from the bottom of my heart! And if you are looking to purchase a car......Please go to HONDA CARS OF KATY!! More

I was looking for a good pre-owned/used small SUV in good shape with as little mileage as possible and for a price I could afford. After looking at several dealerships on a Saturday, I stopped at Honda Cars shape with as little mileage as possible and for a price I could afford. After looking at several dealerships on a Saturday, I stopped at Honda Cars of Katy to see what they had. After being greated by a very friendly salesperson outside (all the sales people were very friendly) and escorted inside and giving him (can't remember his name) all the information about what I was interested in and what car I now owned, he called Tiffany Lively (used car specialist) over to talk to me. She asked if I'd ever heard of AirCheck of Texas. No, I had not. She explained that it is a government program to get cars that are 10+ years old off the streets and help car buyers with as much as $3,000 to get a newer vehicle. My car was 11 years old. She gave me the paperwork to complete and bring back to her. None of the other dealerships had even mentioned this program to me. I completed the paperwork and took it and the required documents to her on Monday evening. She looked it over, ran copies of what she said was needed, and said she would fax it to the proper place and follow up with them and let me know if and when I was approved. One week later (remember -- this is dealing with a government agency!), she notified me that she had received a response that I was approved and that I would be receiving a voucher for $3,000 within 5 business days. She said that since I was approved, that I could come in and see what all they had. I went back on Saturday morning, and she got Salesman Tony Dubon to help us. He was great! Tiffany told us what cars were in my price range; Tony brought each one around, and we test-drove them. He was very knowledgeable, friendly, and helpful. We finally decided on a great 2008 Honda CRV that had been a lease vehicle and that had just been turned in the day before. We finalized the deal; the CRV was washed, serviced, and ready. I took it home that very evening. I have really enjoyed driving it. Tiffany and Tony were great. They both have followed up and contacted me and thanked me for my business and welcome me back for anything other assistance I may need. Plus, I was given a card to take to their quick service center and use for oil changes for life at no cost to me; just have to pay the couple of dollars for tax charged. More

I would have given this dealership a great rating if I didn't have to pressure the sales/service team members to get something done. We bought a used Honda Odyssey on a late rainy Saturday evening. didn't have to pressure the sales/service team members to get something done. We bought a used Honda Odyssey on a late rainy Saturday evening. We entered the dealership with our kids after an evening get together. I had seen the van online and wanted to see it in person. We had planned to debate over it on Sunday and buy Monday. Dio met us at the door and was very friendly. He pulled the van around to the covered and lit area for us to look it over. We liked it except we wanted our mechanic to inspect it on Monday. He asked us what it would take to get us in the car that night, and I told him my price, interest rate, and the need for our independent inspection. I did not expect him to be able to meet any of those, but was pleasantly surprised when he came back with approval. While we signed the paperwork, Dio helped entertain the kids with balloons and goodies. Our Mechanic inspected the van, and found the seal on the sliding door was bad, the electric door was sticking at times as the wire harness was missing the clip to the frame, and the dvd was inoperative. I returned on Tuesday and was told to wait 2 weeks for warranty to kick in, but the seal and chrome was replaced that day. When I did return 2 weeks later I was told warranty would not cover the items and the total price would be close to $1200. I kept my cool, and told Sally, the service writer, what my terms were in buying the car, and she apologized, but it was not up to her. I then asked to talk to a manager and was put in touch with Sean Brooks. He was GREAT! He was very busy, but very polite. All items were taken care of within 48 hours of talking to him. I wish the employees were given a little more leverage when it comes to honoring their word on a sale, and not have to be prodded to talk with a manager when someone feels wronged. More

My name is JD and I recently purchased a 2011 SUV from Honda Cars of Katy. The details of this story are too long to explain, so the short version is this: After purchasing this car and feeling really g Honda Cars of Katy. The details of this story are too long to explain, so the short version is this: After purchasing this car and feeling really good about it, I came across some mistakes with respect to financing, and accessories that I was upset about. Having purchased many new cars over the course of 35 years, my experiences had been both good and bad. I was expecting the worse. Armed with all kinds of data, I arrived at the dealership with my blood pressure at an all time high, ready to fight it out. What happened next was a very pleasant suprise. I sat down with Mike, Justin and Dwain and explained my situation expecting to get the royal run around. What I got was an entire team bending over backwards to resolve the issues to my satisfaction. Mistakes were made by both the dealership and myself in the process too long to detail, but the team was understanding, empathetic, and professional. The issues were quickly resolved. I was embassassed to have expected the worst and was ecstatic with the resolution and the help of this group as well as the service department. I walked out once again feeling very good about the experience and the automobile. Too many times, I have experienced a cavalier attitude from car dealers once the deal is done, but with these guys that was not the case. I would highly recommend this dealership and will very likely buy another vehicle from them. Possibly as early as next month. More

Bought a car twenty days ago, the transmission went out, called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the followin called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the following day prior to 10 a.m., needless to say he didn't have the fortitude to call me back. Had one of his underlings call me to let me know that I bought a lemon from them and that they didn't care and basically told me to take a flying leap! Needless to say with that attitude and lack of customer service I personally think that anyone wanting to purchase a car new or used should keep off this lot and pass along the information to all their friends! Want a lemon, go to the grocery store or buy a used car from Honda cars of Katy!! STAY AWAY WARN ALL YOUR FRIENDS AND NEIGHBORS!!!! More

My husband and I were looking for an 'almost' new van and decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. Afte decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. After we made up our mind to purchase a 2010 Honda Odyssey, it took over five hours to complete the paperwork and drive away in our new vehicle -- which i thought was a little long. After completing the finance application, Doug(I think that was his name) began his pitch on selling us an extended warranty since this was a 'used' vehicle. We told him that we weren't interested. Then another fellow entered the room and finally wore us down. We ended up purchasing that extended warranty package -- however, they didn't tell us that we would have to pay sales tax on it as well. He was a very fast talker and wouldn't take no for an answer. Lesson learned. Overall, it was a good experience and I would go back there to buy a car. We love the vehicle so far. More

As a first time car buyer I was expecting a hassel in purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTE purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTED, but they worked with me to attain it, financially! Their cordial mannerism, not to mention their desire to see a happy customer leave with the vehicle of there choice, clearly exhibits a dealership that is truley interested in selling a great product! I earnestly recommend this dealership to any first time or repeated buyer! More