
Katy Honda
Katy, TX
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Dealership was amazing. If you are a Katy Teacher they will give you amazing deals. I worked with Javier and he was great. He was friendly and not pushy. I would recommend him. They did everything to get will give you amazing deals. I worked with Javier and he was great. He was friendly and not pushy. I would recommend him. They did everything to get me the payment I wanted. I highly recommend this dealership! More
Dealt with them before and they are very professional and friendly. Love the Honda product and they are conviently located. I like a dealership that doesn't put a lot of pressure on me while I am looking t friendly. Love the Honda product and they are conviently located. I like a dealership that doesn't put a lot of pressure on me while I am looking through the lot, and Honda Cars of Katy is like that. When we were ready to talk, they were available. More
I was very nervous buying a car as a woman, alone. I let Javier know I didn't want to haggle and needed to feel very comfortable purchasing a car. I visited Honda on a Thursday evening test drove a car but Javier know I didn't want to haggle and needed to feel very comfortable purchasing a car. I visited Honda on a Thursday evening test drove a car but decided to leave. (I wanted to shop around a bit). I returned about a week later, Javier was a joy to work with. I test drove another car and decided this was the car for me. Javier, worked really hard with his manager and the finance guy to get me a deal I was happy with. I needed to leave Honda feeling comfortable and not taken advantage of. Javier and the finance guy Justin did just that. Justin worked really hard to get me financed at an excellent rate. Upon leaving they both gave me their numbers to call anytime if I had any questions or needed them to further explain anything to me.I would recommend Javier and Justin to anyone who is looking to buy a new car. More
Javier Balderas was the employee that helped me find the Javier Balderas was the employee that helped me find the car that I was looking for. He was very nice and even paid for my lunch. He also Javier Balderas was the employee that helped me find the car that I was looking for. He was very nice and even paid for my lunch. He also took the time to answer and explain all of my questions. I am very pleased with the service I received from Honda and I recommend it. More
I took my car in for a service and came home with a brand new vehicle. No money out of pocket.....very friendly staff. Took me around to look at different colors of vehicle and different types....also offe new vehicle. No money out of pocket.....very friendly staff. Took me around to look at different colors of vehicle and different types....also offered me water and something to eat. General manager came to talk to me. More
My experience at Honda Cars of Katy was beyond excellent! Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure I was completely satisfied. I had to bring my car back in for a touch up and I was not inconvience when my car was kept overnight. I highly recommend this dealership in buying New as well as pre-owned vehicles. I'm sure by the way I was greeted the sale staff was great to be around. So, if you are reading this Tiffany and Ricky.....thanks from the bottom of my heart! And if you are looking to purchase a car......Please go to HONDA CARS OF KATY!! More
We purchased a used Honda Civic Hybrid from this dealership and had a very bad experience from the beginning. We were constantly shifted from sales agent to sales agent. They demanded $1,000 above dealership and had a very bad experience from the beginning. We were constantly shifted from sales agent to sales agent. They demanded $1,000 above the price advertised online, stating that they would not make any profit at the advertised price. The sales agent told us that the hybrid batteries were not known to fail. Our hybrid battery lasted one week, prompting an automotive technician to tell us that it had been "fixed" for the sale. The Finance department head managed to add on all sorts of charges, including a $500 fee for "Lifetime Free Oil Changes." (My fault for missing that one on the contract, but he did his best to confuse us.) The Finance Department Head also sold us a 3 year complete warranty, then printed out a lesser warranty to give to us. (We discovered this and challenged him and he said he used the wrong form. They were two distinctly different colors.) Only after extensive work on my part, reporting them to the Better Business Bureau, and starting a case action suit with Honda America did they agree to replace the Hybrid battery at their expense. All in all, this was a very stressful experience and a good lesson for my 16 year old son on what to avoid in future car deals! More
I was looking for a good pre-owned/used small SUV in good shape with as little mileage as possible and for a price I could afford. After looking at several dealerships on a Saturday, I stopped at Honda Cars shape with as little mileage as possible and for a price I could afford. After looking at several dealerships on a Saturday, I stopped at Honda Cars of Katy to see what they had. After being greated by a very friendly salesperson outside (all the sales people were very friendly) and escorted inside and giving him (can't remember his name) all the information about what I was interested in and what car I now owned, he called Tiffany Lively (used car specialist) over to talk to me. She asked if I'd ever heard of AirCheck of Texas. No, I had not. She explained that it is a government program to get cars that are 10+ years old off the streets and help car buyers with as much as $3,000 to get a newer vehicle. My car was 11 years old. She gave me the paperwork to complete and bring back to her. None of the other dealerships had even mentioned this program to me. I completed the paperwork and took it and the required documents to her on Monday evening. She looked it over, ran copies of what she said was needed, and said she would fax it to the proper place and follow up with them and let me know if and when I was approved. One week later (remember -- this is dealing with a government agency!), she notified me that she had received a response that I was approved and that I would be receiving a voucher for $3,000 within 5 business days. She said that since I was approved, that I could come in and see what all they had. I went back on Saturday morning, and she got Salesman Tony Dubon to help us. He was great! Tiffany told us what cars were in my price range; Tony brought each one around, and we test-drove them. He was very knowledgeable, friendly, and helpful. We finally decided on a great 2008 Honda CRV that had been a lease vehicle and that had just been turned in the day before. We finalized the deal; the CRV was washed, serviced, and ready. I took it home that very evening. I have really enjoyed driving it. Tiffany and Tony were great. They both have followed up and contacted me and thanked me for my business and welcome me back for anything other assistance I may need. Plus, I was given a card to take to their quick service center and use for oil changes for life at no cost to me; just have to pay the couple of dollars for tax charged. More
My husband went to look at a Civic Si there, ready to purchase with a trade in... WORST EXPERIENCE EVER. I'll try to condense his experience... they took 3 days to get him a REAL quote (not "Oh yeah... s purchase with a trade in... WORST EXPERIENCE EVER. I'll try to condense his experience... they took 3 days to get him a REAL quote (not "Oh yeah... should be no problem to get it at $price"). In the meantime, they never called him back, even when they told him a specific time to expect the call back. William was his salesman, and while he was very nice and easy going, obviously communication is not his (or anyone else's) strong point. The only time my husband spoke to them was when he called them himself. Before they even got him the actual monthly payment amount they let him take the car for a couple days (he works at a shop and wanted to check it out there). He came in to bring it back and talk numbers (as they'd been planning for 3 days), and they made him wait for about an hour before someone came to speak with him. They quoted him a 20% interest rate when BMW had quoted him an 8% interest rate. The monthly payment was $200+ higher than the rate they said they could get him. They obviously got him in the car thinking he would fall in love and impulsively buy it without caring about the actual monthly payment... WRONG. My husband had to DEMAND his keys back. It was a waste of 3 full days time, and not only did the staff not care about the customer, they didn't even call him back... isn't that considered something like an auto sales crime... seems like all other dealerships won't STOP calling you! This is by far our WORST EVER dealership sales experience-- Unless you have time and money that you're looking to waste, do not visit this dealership. This is the first online complaint I have ever had to write. UPDATE 2 DAYS AFTER ORIGINAL POST: My husband received a phone call from Tiffany, a manager at Honda of Katy. She is was quite upset at the negative review we posted (naturally). She demanded that my husband pull down the review, and when he declined, she insisted that she would reply to our review by posting his credit information on the website. My husband frankly told her that she could not legally do that as it could considering defamation of character. Aside from the legal aspects of it, we found it incredibly rude that she had to audacity to threaten to put up a customer's personal and private information online. She even went on further to explain how important this issue was to her by promising on her children that she would reply to our review in a negative manner towards us. I guess this is what it takes to get a call back from their employees. More
I would have given this dealership a great rating if I didn't have to pressure the sales/service team members to get something done. We bought a used Honda Odyssey on a late rainy Saturday evening. didn't have to pressure the sales/service team members to get something done. We bought a used Honda Odyssey on a late rainy Saturday evening. We entered the dealership with our kids after an evening get together. I had seen the van online and wanted to see it in person. We had planned to debate over it on Sunday and buy Monday. Dio met us at the door and was very friendly. He pulled the van around to the covered and lit area for us to look it over. We liked it except we wanted our mechanic to inspect it on Monday. He asked us what it would take to get us in the car that night, and I told him my price, interest rate, and the need for our independent inspection. I did not expect him to be able to meet any of those, but was pleasantly surprised when he came back with approval. While we signed the paperwork, Dio helped entertain the kids with balloons and goodies. Our Mechanic inspected the van, and found the seal on the sliding door was bad, the electric door was sticking at times as the wire harness was missing the clip to the frame, and the dvd was inoperative. I returned on Tuesday and was told to wait 2 weeks for warranty to kick in, but the seal and chrome was replaced that day. When I did return 2 weeks later I was told warranty would not cover the items and the total price would be close to $1200. I kept my cool, and told Sally, the service writer, what my terms were in buying the car, and she apologized, but it was not up to her. I then asked to talk to a manager and was put in touch with Sean Brooks. He was GREAT! He was very busy, but very polite. All items were taken care of within 48 hours of talking to him. I wish the employees were given a little more leverage when it comes to honoring their word on a sale, and not have to be prodded to talk with a manager when someone feels wronged. More