Katy Honda

I went to the express service location of this dealership for a routine oil change. I was greeted by the most rude service rep who reached into my car and checked the oil service indicator as if I don't kno for a routine oil change. I was greeted by the most rude service rep who reached into my car and checked the oil service indicator as if I don't know when to get my oil changed. When my vehicle was ready he blurted to me what services needed to be performed on my car. He gave no explanation of cost or reason for the services he was "upselling" and walked out the door. The cashier explained he is sometimes that way. I immediately complained but I am pretty sure nothing was done. This was the worst customer service I have ever received and I can guarantee I will never get service or purchase a vehicle from a place that employs such rude and abrasive people. It couldn't have been a bad day for this man because the place just opened. I hate to see how other customers were treated later in the day. If you want to be treated like a human don't go here!!!! More

This was my best experience yet of buying a new car. As i get older i get more picky and want to look around at more vehicle models and different options. Tony happily showed me around the lot for about two get older i get more picky and want to look around at more vehicle models and different options. Tony happily showed me around the lot for about two hours as i kept changing my mind and never once ever pressured me into one when he thought i interested. He just kept telling me the facts between the different ones. He has been great to communicate with after the purchase as well. This is what i expect from a car dealer. Thank you Tony More

We both, my wife and I, are very pleased with this buying. We did get an excellent deal and everybody was much helpful during the negotiation process. Afterwards, Tony and Javier, both went out of buying. We did get an excellent deal and everybody was much helpful during the negotiation process. Afterwards, Tony and Javier, both went out of the ways to help us with the initial setup of the GPS and the Bluetooh systems. We truly did enjoy doing business at Honda Cars of Katy...! More

I had an issue with the dealer on quality of service. It was resolved after the problem was pointed out. They gave a prompt response and made an offer that was to my satisfaction. was resolved after the problem was pointed out. They gave a prompt response and made an offer that was to my satisfaction. More

We have purchased two Hondas here ... an 2011 Odyssey Van and a 2012 Accord Crosstour. Both times the experience was very exciting - friendly and professional. Javier Balderas was our Sales rep for the Odys and a 2012 Accord Crosstour. Both times the experience was very exciting - friendly and professional. Javier Balderas was our Sales rep for the Odyssey ... great job! Thorough and knowledgeable. Javier has since been promoted to overseeing the sales floor, so when we went back to look at the Crosstour, we worked with Nicholas Herrin, a very nice Sales rep who is part of Javier's team. He carried on the Honda Cars of Katy tradition well - very friendly and supportive. He is well trained about the cars, and is polished but sincere in presentation. Justin Windsor in the finance department was also extremely helpful, working the numbers to improve the deal, meet our goals, and give us the protection we needed. My wife and I expect to have these cars for a while, but we would recommend anyone in the car market to go to Honda Cars of Katy ... a great car, a great deal, and a thoroughly satisfying experience! Thanks to all the folks at Honda Cars of Katy! Patrick & Teresa Croll Katy, TX More

Mr Davis handled my prior complain with class and professionalism, I was so pleased that I purchased the CR-V. I really appreciated Mr Davis call and what counts the most is that he lived up to th professionalism, I was so pleased that I purchased the CR-V. I really appreciated Mr Davis call and what counts the most is that he lived up to the prior managers offer. Thank you. More

My recommendation of this dealership is due in part to My recommendation of this dealership is due in part to 1) Ben Ghazi - was friendly but not pushy - was informative and listen to my needs - and most My recommendation of this dealership is due in part to 1) Ben Ghazi - was friendly but not pushy - was informative and listen to my needs - and most important - he gained my trust. 2) Tiffany - was helpful in pursuing my interest - in that the 1st time I visited, I really didn't find what I needed; but Tiffany called to inform me of the new arrivals to choose from, which was very helpful. 3) The service lady, Leah, was very personably, friendly and helpful. She was instrumental in putting me in touch with a manager who connected me with the right salesperson, Ben Ghazi. 4) J.T. Maynar was very understanding, he was the one that called Ben to help me. 5) Even after I got my plates for the car - Ben took care of that and put them on himself for me. I appreciate friendly, good, sincere service and that is what I received so I am grateful and will recommend Honda of Katy to others and let them know about Ben. More

I was in the market for a new car. I did some pricing on the internet to get a fix, out-the-door price. Danielle and Jose were both great to work with. While we had settled on a price, when I got there, I f the internet to get a fix, out-the-door price. Danielle and Jose were both great to work with. While we had settled on a price, when I got there, I found a car that suited me better. I did have to negotiate but the experience was good overall. Would definitely recommend Katy Honda to others looking for a great car-buying experience. More

I went to buy a car, did not know what I wanted except for that I wanted a fuel efficient car. Javier broke it down for us, and we went straight to the point. It was very easy and hassle free, and did not for that I wanted a fuel efficient car. Javier broke it down for us, and we went straight to the point. It was very easy and hassle free, and did not feel like we just signed a death sentence. Justin the finance manager was also very friendly explained everything with detail and patience. Overall it was a great experiance and I highly recomend this dealer. More

I went in with my daughter to help her buy a car and I walked out with not one but 2 cars....I am an avid Honda customer and I traded in my 2008 for a brand new 2012 "beautiful" Honda Civic. Javier Balder walked out with not one but 2 cars....I am an avid Honda customer and I traded in my 2008 for a brand new 2012 "beautiful" Honda Civic. Javier Balderas was a caring, listening, individual and my daughter and I really felt like he truly WANTED TO HELP US find a car for her and I ended up with a really good deal on both cars....This is my 3rd Honda and w/people like Javier and Tarique (in the finance dept.) I will continue to be a "Honda" customer. More