Katy Honda

Public beware!!! I went online to look up prices on a new 2012 Honda SUV. Was given a certain price online then when I went into the Honda Dealership of Katy Texas they went up on the price that was give new 2012 Honda SUV. Was given a certain price online then when I went into the Honda Dealership of Katy Texas they went up on the price that was given online by $2500.00!!! It's quite pitiful that this Honda dealership of Katy Texas uses the old "Bait and Switch" tactics and "quick talking what ever you want", then when you're ready to buy they DON't have what you want!!! What happened to good old Texan integrity, honesty and virtue???... Ended up buying a brand new 2012 SUV in Katy Texas!!!NOT A HONDA! More

I’ve purchased a Honda Accord 2011 on Nov. the car was shaking and I return it back to the dealership they kept it for one week assuming it’s been fixed, but it wasn’t. then they told me u have to drive i shaking and I return it back to the dealership they kept it for one week assuming it’s been fixed, but it wasn’t. then they told me u have to drive it for at least 5000 miles until the tires are OK, they should of change the tires instead, after one week the manager refused to talk to me and he was very rude with me, at the end they promised to fix it but nothing was done again, they even refused to give me any documents about the maintenance they did to the car, when I bought the car they sold me extended warranty which I cancelled after 5days, but I received a bill of $2100 of the warranty yesterday, which I have a proof that I cancelled, the other thing that they charged me for a lot of extras for paint protection and leather protection, that I can’t see any difference with these extras though I paid ($700) for the extras, I don’t know what to do with these people, anybody who is planning to visit this dealership should consider my review and don’t let these people fool him. More

There was no pressure sale. They answered all our questions, knowledgeable of the products. They were very cordial and showed concern that we understood all functions in our new vehicle. The price questions, knowledgeable of the products. They were very cordial and showed concern that we understood all functions in our new vehicle. The price was a fair price. We would purchase another vehicle from this dealer. More

I purchased a five year old Acura TL at this dealership in Katy. After researching used cars on the internet, I knew what I wanted. Upon arriving at the dealer, I met Khan, then Tony, and met many others in Katy. After researching used cars on the internet, I knew what I wanted. Upon arriving at the dealer, I met Khan, then Tony, and met many others including Tiffany, William, TJ, and Javier Balderas (who was a big help). After a short drive, I decided to purchase the vehicle. We agreed on some price adjustments which I felt were fair. The entire process took a farly quick 2 hours. Since this car was posted on the internet shortly after its arrival, the dealer did not have a chance to detail it for sale. I discussed with Tony and Javier what I wanted addressed. The Service Department did there standard 150 point inspection, detailed the inside and outside, including reparations to the alloy wheels - before the end of the day. Through out my visit, Tony was cordial and engaging. I left with an impression that the employees and staff are sincere. Overall experience was excellent. More

I went to Honda Cars of Katy after visiting Spring Branch Honda to look at their inventory on the 2012 Honda Odysseys. I walked in and met Carlos Pemberthy. He quickly became my salesman. I was impressed Honda to look at their inventory on the 2012 Honda Odysseys. I walked in and met Carlos Pemberthy. He quickly became my salesman. I was impressed from the start! He was extremely helpful and not pushy in any way. He was very different from the salesman from Spring Branch. He showed me the model I was interested in and was very upfront and honest with comparing the competition. He explained every feature that the Odyssey had to offer and took his time to show me in detail all the bells and whistles. I liked the way he was honest. He was the reason I came back to Honda Cars of Katy! I returned the following week he gave me a tour of the showroom, the service department and he made my car buying experience very easy. We purchased the Honda Odyssey from him and he has done a tremendous job of following up even weeks after we purchased the vehicle. I have already recommended him and my vehicle to many friends and family members. I never thought I would love a minivan! It's a fantastic car!! Thank you Carlos for all your help. Good Luck. The Vidals Cindi Vidal More

I went to the express service location of this dealership for a routine oil change. I was greeted by the most rude service rep who reached into my car and checked the oil service indicator as if I don't kno for a routine oil change. I was greeted by the most rude service rep who reached into my car and checked the oil service indicator as if I don't know when to get my oil changed. When my vehicle was ready he blurted to me what services needed to be performed on my car. He gave no explanation of cost or reason for the services he was "upselling" and walked out the door. The cashier explained he is sometimes that way. I immediately complained but I am pretty sure nothing was done. This was the worst customer service I have ever received and I can guarantee I will never get service or purchase a vehicle from a place that employs such rude and abrasive people. It couldn't have been a bad day for this man because the place just opened. I hate to see how other customers were treated later in the day. If you want to be treated like a human don't go here!!!! More

This was my best experience yet of buying a new car. As i get older i get more picky and want to look around at more vehicle models and different options. Tony happily showed me around the lot for about two get older i get more picky and want to look around at more vehicle models and different options. Tony happily showed me around the lot for about two hours as i kept changing my mind and never once ever pressured me into one when he thought i interested. He just kept telling me the facts between the different ones. He has been great to communicate with after the purchase as well. This is what i expect from a car dealer. Thank you Tony More

We both, my wife and I, are very pleased with this buying. We did get an excellent deal and everybody was much helpful during the negotiation process. Afterwards, Tony and Javier, both went out of buying. We did get an excellent deal and everybody was much helpful during the negotiation process. Afterwards, Tony and Javier, both went out of the ways to help us with the initial setup of the GPS and the Bluetooh systems. We truly did enjoy doing business at Honda Cars of Katy...! More

I had an issue with the dealer on quality of service. It was resolved after the problem was pointed out. They gave a prompt response and made an offer that was to my satisfaction. was resolved after the problem was pointed out. They gave a prompt response and made an offer that was to my satisfaction. More

We have purchased two Hondas here ... an 2011 Odyssey Van and a 2012 Accord Crosstour. Both times the experience was very exciting - friendly and professional. Javier Balderas was our Sales rep for the Odys and a 2012 Accord Crosstour. Both times the experience was very exciting - friendly and professional. Javier Balderas was our Sales rep for the Odyssey ... great job! Thorough and knowledgeable. Javier has since been promoted to overseeing the sales floor, so when we went back to look at the Crosstour, we worked with Nicholas Herrin, a very nice Sales rep who is part of Javier's team. He carried on the Honda Cars of Katy tradition well - very friendly and supportive. He is well trained about the cars, and is polished but sincere in presentation. Justin Windsor in the finance department was also extremely helpful, working the numbers to improve the deal, meet our goals, and give us the protection we needed. My wife and I expect to have these cars for a while, but we would recommend anyone in the car market to go to Honda Cars of Katy ... a great car, a great deal, and a thoroughly satisfying experience! Thanks to all the folks at Honda Cars of Katy! Patrick & Teresa Croll Katy, TX More