Katy Honda | Page 73

Only went for service; check engine & 4WD light both on, truck driving poorly. They told me there was water in the gas tank of my Ridgeline & quoted $1200 to repair. Took to my private mechanic who di on, truck driving poorly. They told me there was water in the gas tank of my Ridgeline & quoted $1200 to repair. Took to my private mechanic who diagnosed a cracked cylinder head or block. THen took to Goodson Honda and it was a cracked cylinder head & was reapired under warranty. They completely misdiagnosed the problem & cost me $400 from my mechanic + $90 for their incorrect assessment all for a problem that was correctly repaired under warranty! Would stay away from service department. More

I had gone for a regular service check. I was told that my 4 year old Honda SUV needed rear brake job costing $250. There were also other "needed" services that were added. Now for my older odessey, ca my 4 year old Honda SUV needed rear brake job costing $250. There were also other "needed" services that were added. Now for my older odessey, camry and corolla which lasted me for 10+years, I have never performed any other job other than brake pad resurfacing or changing them after 10+ years. However, wanting to give Honda Cars of Katy the benefit of doubt, I went to another Honda dealer to have my brakes checked. They said that the brakes, both the rear and front, were in EXCELLENT condition. If you sit in this dealership, you will see how many services these guys "recommend" to most of their customers. When I went to the other Honda dealership, I could see the difference - there "recommendations" were much fewer. BEWARE of this dealership! More

Dwain Davis was great to work with . . . I would recommend this dealership. Dealership has a good location and friendly folks working there. I plan on going back..... recommend this dealership. Dealership has a good location and friendly folks working there. I plan on going back..... More

When my car was flooded i had it sent to Honda in Katy for service. My service advisor on my case was Leah, she was the most compassionate and kind service advisor I have ever had. She was definitely on m for service. My service advisor on my case was Leah, she was the most compassionate and kind service advisor I have ever had. She was definitely on my side when i felt like the insurance company was giving me the run around. She worked hard to fight for what i wanted which was new carpet in my car since it sat with water in it for 2 days before the towing company could get it. She kept in touch with me to let me know everything that was going on with my car and fought for me. I will go to Leah for all of my honda service needs and I recommend her to all my family and friends. She really helped give me confidence and comfort in them for my service on my car. I appreciate all of her help. She has a customer for life More

My mother and I came in to buy a used car for myself. Javier was very clear and helpful with us. We were working with a limited budget but he found us a nice used 2008 honda fit. Overall the expiereince Javier was very clear and helpful with us. We were working with a limited budget but he found us a nice used 2008 honda fit. Overall the expiereince was very satisfactory and I felt like he got us a very great deal. I am very happy with my new honda fit and i would recommend this seller and dealership to anyone. More

My wife and I came in to buy a 2011 Honda CR-V, but ended up with the 2012 upgraded model for various reasons. We worked with Javier and Jenny to reach an agreeable price on a 2012 Honda CR-V EX L AWD. We up with the 2012 upgraded model for various reasons. We worked with Javier and Jenny to reach an agreeable price on a 2012 Honda CR-V EX L AWD. We had the Consumers Report printout with us, and we were able to use it to our advantage in price negotiations. Javier and Jenny were excellent in explaining all relevant price differences to our satisfaction. I never felt any type of hard sale and enjoyed the interaction with Javiar and Jenny. The bottom line is that we bought an upgraded model of the Honda CRV at a reasonable price with absolutely no buyer's remorse. Javier and Jenny were shrewd negotiators, but at no time, did we question their business integrity or their desire to achieve our complete satisfaction. The overall experience with these two as well the dealership, was outstanding. More

Was a no hassle experiencs. Evevryone from sales to service was exceptional. I would deal with this dealership again. Interest rate could of been abit lower but was not a big issue. concidering service was exceptional. I would deal with this dealership again. Interest rate could of been abit lower but was not a big issue. concidering my trade in and no money down. I was very impressed. Phillip you were great, Just work on the confidence! overall a 10! More

Very good experience. This is the second time I lease a car with Honda Cars of Katy and I have always got a really good experience. Mr Javier Balderas has been very patient and explained everything in deta car with Honda Cars of Katy and I have always got a really good experience. Mr Javier Balderas has been very patient and explained everything in details. More

I originally came in looking for a red Element. Berwin was super nice, he showed me what was on the lot and let me test drive one. I left without a car though because they didn't have what I was looking f was super nice, he showed me what was on the lot and let me test drive one. I left without a car though because they didn't have what I was looking for. I was told about a Grey Element that had just been traded in with amazingly low mileage, but my mind was stuck on red. Tiffany wanted to make me an offer that would make me colorblind, but it was still a no for me. After 2 days, I became colorblind and called Tiffany back. She put us in touch with Javier and the ball started rolling. Javier was really helpful, super nice, and very accommodating. I would definitely do business with him again and recommend him to others! Thanks for your help, and I love my Element! More

From the minute we walked into the showroom we were approached with kindness. The employees were friendly and helpful. Our sales person was VERY knowledgeable and through in showing us our new Honda P approached with kindness. The employees were friendly and helpful. Our sales person was VERY knowledgeable and through in showing us our new Honda Pilot Touring. What impressed me the most was the fact that he stopped us after our test drive and showed us everything in the car that we needed to know. He was very professional and answered all of the questions we had. I would recommend this dealership to anyone who wants courteous and nonpressured salespeople. My husband and I went to 6 different dealerships, in 2 days, and went back to Honda for Philips smile and attitude. He will go a long way in this company or whatever endeavor he chooses. He has a great personality! More