Katy Honda

Sep 4-2012 I go buy new Honda pilot 2012 we deal price 31,100 drive out, but the car I look at have high mile age(77 mile) , Saleman told me have to order new one coming next week same price. We agree wai 31,100 drive out, but the car I look at have high mile age(77 mile) , Saleman told me have to order new one coming next week same price. We agree waiting and depossit 2,000 . After 4 day, they call me the car coming and I go pick up.. Financial man told the car come with deferent VIN number but the same . Saleman bring us to see the car.. When using paper and hold keys and walk out found this car do not have rail rack .. We come back to ask why different the car we deal last time... And...they change attitude treat us so bad.. We already hear many thing about dealer car. But this time is so bad in mylife.. We never come back..and hope someone be careful what I got.. More

be very careful and always asks everything in writing, what they said will changed later in the end and flip flopping what they have promised. do your home work and paper, calculator in front of you, do y what they said will changed later in the end and flip flopping what they have promised. do your home work and paper, calculator in front of you, do your own calculation, do not ever trust what they said. it's all lies and it will cost you thousands. More

The ole decrepit car dealer playbook of hoping you don't catch blantant un-agreed number increases and/or add-ons on the final sales contract followed up with a slew of diversonary/mis-direction tatics when catch blantant un-agreed number increases and/or add-ons on the final sales contract followed up with a slew of diversonary/mis-direction tatics when you catch them before signing on the dotted line is alive and well here. The other posted negative reviews are also representative and align with my experience. Go elsewhere, specifically Spring-Branch Honda just down a few miles on the Katy Freeway where you will be treated well. Note that Katy Honda is family-owned (along with Clear Lake Honda) and the culture of deception/mis-representation must be established and driven by the management; no cure, and not by mistake, and with no corporate oversight like spring-Branch Honda. Like the man who picked up the nearly-frozen snake on a cold winter day, warmed him up and then got bitten, one should not be suprised: its in their nature..... More

BEWARE OF THIS DEALERSHIP!!! They lied to us and conned us. We went in to buy a new honda Pilot ex-l. Negotiated the deal of the car with a drive out price of $34,900. Then, went into Justins office, qu us. We went in to buy a new honda Pilot ex-l. Negotiated the deal of the car with a drive out price of $34,900. Then, went into Justins office, qualified for the 1.9% ext. Great. Then Justin says, hey, why not lease. It is so much better. Talked my husband into it. BUT, did not say the lease costs $3000 more!! When we signed, my husband noticed the higher amount and asked Justin why it said $37,800. Justin looked my husband in the eye and said don't worry, that is just a number the computer throws out, we have the car as negotiated for $34,900. well, a few days later our first statement arrives in the mail....$37,800. He blatantly lied to us. My husband has just left the dealership trying to sort it out and was lied to again. They now claim we never negotiated a price of $34,900, and that they cannot change the deal to what we origionally went in for, which was the $34,900 and the 1.9% interest rate. We phoned honda finance, and they said yes we can change it, they just need the dealership to do the paperwork So Justin lied AGAIN saying cannot be done. They care nothing for customer service, they will lie to you and steal your money. As this is what they have essentially done. They have stolen $3000 from us. We will now be going to the BBB, and going to higher powers at Honda to let them know that Honda of Katy are a bunch of lying thieves. NO integrity. No Morals. Do not go here. They will act nice, and turn on you like wolves. They could easily have remedied this situation that they deliberately caused, but are unscrupulous. **UPDATE!!!** Well, after many a sleepless night, there is finally a silver lining. I contacted Rob Whootten, who kindly canceled the lease and did a new contract, no add ons, no tricks. It was done quickly and he was very nice about it. EVERYTHING was corrected and I am now enjoying my Honda Pilot. More

Very dishonest dealership, after I agreed on the price of the vehicle they added over a thousand dollars back to the price of the car during financing for "add ons" that were not disclosed or agreed on. I to the vehicle they added over a thousand dollars back to the price of the car during financing for "add ons" that were not disclosed or agreed on. I told the salesman upfront that I would not pay for any add ons the dealership chose to put on their cars (they put these on ALL their cars) and if he couldn't negotiate a price without them I would buy elsewhere. I was reassured that I wouldn't be charged for the "extras" and we agreed a price from there. Stupidly I didn't check my paperwork before I signed the contract so the got me. When I checked my paperwork when I got home I realized that $1250 had been added back to the price I agreed on for 3 bogus items that I didn't want or need. Shame on me for not checking the contract before I signed but shame on them for being dishonest and underhanded. On top of that when I tried to get an explanation for the extra $1250 that was added without my knowledge I never got an answer from the finance manager, salesman, or sales manager. They tried to act like I didn't know what I was talking about even though the sales manager told me he could see on my contract the additional $1250 I was talking about. He pointed the finger at the finance manager. Numerous emails to the finance manager for an explanation went unanswered apart from him telling me to come in so he could show me I was wrong. They want you to come into the dealership so they can talk in circles until you start believing they are right and you are wrong. Thats what they tried to do over the phone as well. Well I had more than one knowledgeable person look at my contract and agree that $1250 was added back to the price I agreed for 3 crappy add ons. I even talked to the consumer relations manager about my concerns and was assured he would address them and call me back on after the weekend. Well after a week and no call (from anyone) I called him back and he didn't even remember me, had to look it up to jog his memory. He then told me sorry, nothing he can do, I am stuck with the $1250 and I should be happy about the great deal they gave me. Tried to confuse me by spinning off a bunch a numbers and how I actually got all the add ons for free and that I'm confused. All I can say is stay away from this place or be sure to check your contract and everything else before you sign. I know it was my mistake that I didn't but I'm a trusting person and I got burned for that. Dealerships like this is what gives car sales a bad name. I hope they are happy with their additional $1250 and they feel good about how easily they got one over on me. More

FUNNY AND DUMMIES STORY: Hi everybody who concern, FUNNY AND DUMMIES STORY: Hi everybody who concern, This is true story I am telling you on the third week of MAY(2012),we went to buy CRV car. C FUNNY AND DUMMIES STORY: Hi everybody who concern, This is true story I am telling you on the third week of MAY(2012),we went to buy CRV car. Come to HONDA CARS OF KATY dealer. First thing to make us up set, because the sellman talk to us "I don't want to waste my time with you".This is very kind from this sellman. Anyhow, I bought a CRV car from this dealer on this day (Saturday)and we finished all kind of paper work and deposit payment on this day, because we did not have money with us, next day is SUNDAY, the car dealer was closed. We come back on MONDAY we brought the check to pay off the car cost. Everything is clear,all kind of paper had been signed,the dealer get my check and my credit card cashed already. Next day (TUESDAY)they called me to bring the car back some resion. I met GENERAL Manager of this dealer and talk to him What happened? he toll me he want the car back and he will pay back to me this amount the car cost.Is this an IDIOT? both seller & buyer have agreement to sell and to buy and all kind of paper work been signed and one day old to buy the car already, now the dealer wants the car back some how? Is this possible? Does the buyer can do that too? It is impossible. I am honest to tell this true story, you believe or not? it up to you,but be carefuly when you go this dealer. The IDIOT reporting More

I purchased a 2012 Honda from Darius Erby on Friday, May 18, 2012. This was the best, most professional experience I have ever had with a dearlership. Darius was very professional and very knowledgeable. 18, 2012. This was the best, most professional experience I have ever had with a dearlership. Darius was very professional and very knowledgeable. The Finance Manager was very easy to work with on the price of the car and the financing was even better. Would highly recommend this dearlership if your in the market for a new Honda. Sophia Carter More

Javier was awesome, very knowledgeable, and not pushy! He was also very friendly and easy to talk to. I like that when we arrived he sat us down and asked us what we were looking for and wrote it out on pap was also very friendly and easy to talk to. I like that when we arrived he sat us down and asked us what we were looking for and wrote it out on paper and then showed us what options might work for us instead of standing in the hot sun in the lot looking at a bunch of different vehicles. We also had our 8 month old with us and he was very accomodating to our needs with him. The dealership had a lot of different places to sit and even a cafe to grab refreshments and food! More

Best car buying experience I have ever had...I would highly recommend this dealership. Honestly, I was dreading having to go through the car buying process but Dwain Davis and Greg Duvernay made is easy highly recommend this dealership. Honestly, I was dreading having to go through the car buying process but Dwain Davis and Greg Duvernay made is easy and actually enjoyable! They were personable and professional and go out of their way to accommodate your needs. I got a terrific price on a great car. This is my fifth Honda and I am never disappointed in their product. Even if you don't live in this area of town, it is well worth the trip to buy from this dealership. Thank you Dwain and Greg! More

Mr. Blaker and Mr. McCabe, I wanted to take the time Mr. Blaker and Mr. McCabe, I wanted to take the time to thank your service department for their excellent customer interface and honesty. Before I Mr. Blaker and Mr. McCabe, I wanted to take the time to thank your service department for their excellent customer interface and honesty. Before I visited your dealership I had a well-known auto repair shop look at my wife’s vehicle. They advised me that her car had a faulty “throw out bearing” and would cost us over $1000 to fix it. We felt the price was too expensive and sought a second opinion from your staff. The representatives informed us that what we were advised from the other shop was incorrect and only a simple adjustment would remedy the problem. As a result, we had the dealership conduct the brake repairs that we would have otherwise done elsewhere and expect that we will continue to bring our repair business to you. I thank you as a customer and as a soldier for your honesty and professionalism. Sincerely, Mr. and Mrs. Gutierrez More