Katy Honda

Worst dealer ever! Their Internet quote for a 2013 CRV is around $23,500 but the drive out total is $29,000. Yeah, that is right. Their cars are not ready to test drive. People have bad attitude. They say th around $23,500 but the drive out total is $29,000. Yeah, that is right. Their cars are not ready to test drive. People have bad attitude. They say they can negotiate on the price. You start dealing with Jose. Then he calls his boss Moussa. He deals a bit more. Then, he calls his manager Dwein. He comes to the table with all his anger. Not exaggerating, he is angry. When he left the table, he shook my hand first but not my wife's. how come a man can be this rude. Stay away. They are liars. 0 out of 5 is more than enough for their customer service. More

Stay away from this dealer. This is the most dishonored car dealership I have seen in years. I do not believe it was a problem of individual sale persons, rather it seems to me that the whole practice and car dealership I have seen in years. I do not believe it was a problem of individual sale persons, rather it seems to me that the whole practice and culture of Honda Cars of Katy were based on tactics, tricks, even cheating and very little “businessmanship”! A little while ago I email-communicated with them several times and lastly talked with Tiffany over the phone. She agreed in the conversation a specific price I offered for a 2013 Honda Accord. In order to be sure I would have the exact price and package, I emailed her immediately after the phone call. I asked her to confirm the deal by email before I drove 40 miles to the dealer after work at 8 pm that day. Surprisingly, she replied and said just come over and take a look our cars and something like that, without specifying the deal we talked about. I called her to ask again and she said she could not give me the deal! I realized that she just wanted to make me there by whatever means or promises which could not be materialized. Finally I told her that “You simply cannot do business like this!” More

This was my third time that Honda car of Katy tried to rip-off on me. First time, they tried to fix my 2007 Honda odyssey and charged me, but the problem from the recall. Second time, my wife forgot to ti rip-off on me. First time, they tried to fix my 2007 Honda odyssey and charged me, but the problem from the recall. Second time, my wife forgot to tight the gas cover after filling up, the check engine light was on, I took the car there, they held the car for 1 1/2 days and charged me $109 for checking. Today, 11-13-2012, the battery of my 1999 Honda accord needed a jump in the cold morning, I check the stamp on the battery has 08/10 and the battery has 100 months guarantee; I took it to Honda C of Katy, they told me the problem was the stater, not the battery. I told them I jumped the car and it worked. They told me 08/10 was the expired date, so it out of guarantee. They just wanted to get the stater replace, they tried not to jump after I requested them because I had to go to work, I had to ask some one gave me a jump, then I left. I got a new battery @ another auto part. It works now, and the tech @ the auto part told me 08/10 on the stamp was the sold date. Please, DO NOT TAKE YOUR CAR TO HONDA CAR OF KATY, THEY WILL TRY TO RIP YOU OFF. THERE ARE MANY GOOD HONDA DEALERS OR AUTO STORES AROUND, WHO YOU CAN TRUST. HONDA CAR OF KATY IS THE WORST DEALER I EVER HAVE. More

Spoke with sales person on phone and got a complete drive out cost. Went to visit dealership following day to purchase car. Dealer appraised trade in and brougt sales sheet. After reviewing all numbers, I out cost. Went to visit dealership following day to purchase car. Dealer appraised trade in and brougt sales sheet. After reviewing all numbers, I realized the numbers they were providing me were $1,700 more than we agreed on. Sales person kept trying to pressure me to sign for the car. Dealership tried to keep holding keys to my trade in and was not wanting to release them. I had to walk to the sales desk and raise my voice to get my keys back. After I got my keys back and started walking out, they came running out to me and lowered the price $500 as a "final price" When I brought to their attention that even after the $500, they are still trying to get me to pay $1200 extra. When I pulled out a calculator and proved it to the salesman, his mouth just dropped and said "well thats just what it is" I tried to shake his hand and thank him for his time, but he got an attitude and walked away More

I was in the market for a new car after my 2012 Honda Civic EX was totaled (no fault of my own; i planned to use the settlement wisely), so I naturally considered looking at similar cars. The 2012 Civic Civic EX was totaled (no fault of my own; i planned to use the settlement wisely), so I naturally considered looking at similar cars. The 2012 Civic Si Coupe was top of my list and I arranged for a test drive/potential buy appointment at Honda Cars of Katy last week. When I showed up, a salesman greeted me on the parking lot and quickly took me for a spin. However, things soon took a turn for the worse from then on. I was quick to learn that he knew nothing about the car, let alone know how to drive stick. All he cared about was discussing pricing, even when I was driving ! On returning to dealership, he was painstakingly inquisitive about my knowing my price points, even without offering me any quotes. I guess he thought I was just some kid off the streets who wanted to 'test drive' a nice ride, without actually having any intentions of buying. But I'm no fool. I had done my research and was in talks with countless dealers in the Houston area - it was just a matter of seeing who budged earliest. I finally gave in and quoted him a price (a bit on KBB's FPP lower side, but that's how any buyer would start). He seemed shocked (as If I were robbing him at gunpoint). He quickly called his manager, and the brusquely arrogant xxxxx quoted me an extremely exorbitant price (atleast 30% over KBB's FPP). It was clear to me - they wanted me out. I made way for the door and noone tried to stop me (or my checkbook). I've never been more humiliated in my life and won't shy away from disseminating my experience. Well tough news for the clowns over at Katy Honda. I purchased the exact same car over at Russell & Smith Honda a couple of hours later, at a great price. Honda called me a couple of days later to survey my car buying experience. While I was nothing short of praise for the guys over at Russell & Smith, I made sure my experience at Honda Cars of Katy was noted. Save yourself the time, gas, money and dignity; take your business elsewhere. Houston and Honda have plenty to offer. More

Very professional and down to earth. Did not feel any pressure or any sales pitch junk. We had been at a diffrent Honda dealership a few days before and we had a totally diffrent experience. I know with pressure or any sales pitch junk. We had been at a diffrent Honda dealership a few days before and we had a totally diffrent experience. I know with complete Confidence that we got a fair deal on our Honda pilot. Thanks Isaiah and Dewayne. More

We bought 2 vehicles from this dealership and within 6 months, between the 2 vehicles, we've been up here almost a dozen times. 6 for the cd player in the ridgeline alone. They don't know what they're doi months, between the 2 vehicles, we've been up here almost a dozen times. 6 for the cd player in the ridgeline alone. They don't know what they're doing and quality of work is the least of their worries as they seem to just want to get you back in the door. The absolute worst dealership I have ever dealt with. More

Rude and unprofessional from the time I walked in. These people lie to get you in the door then try to sell you something else. I spoke to the used car manager tiffany and she lied and try to get the salesm people lie to get you in the door then try to sell you something else. I spoke to the used car manager tiffany and she lied and try to get the salesman to sell me a different car after i was told the car i wanted sold the day before even though an hour before i arrive i called and the internet girls promised the car was on the lot. Used car manager was yelling and screaming at the salesman to get me to look at a different vehicle and he looked frustrated. Unprofessional of the used car manager. I ended up buying at champion ford down the street they were profesional the entire time. More

Very bad experience after receiving drive out price and wasting 2 hours at dealership price went up. After confirming availability, options rest of the thing, I drove an hours to dealership. Dealership wasting 2 hours at dealership price went up. After confirming availability, options rest of the thing, I drove an hours to dealership. Dealership wants me to buy all extra warranty, protection plan & oil change plan for life. I will not recommend this dealership unless they give you correct information. PLEASE STOP WASTING TIME and Do the Fair Business. The Internet Sales Dept Girl was cooperative, but it looks like she has no say in final Deal. More

I bought a 2009 Civic from them and recently the CV joint gave up. They also replace the brake pads and grinded the rotor for grooves. The CV joint was under wanrranty, but they charged me the work on rotor gave up. They also replace the brake pads and grinded the rotor for grooves. The CV joint was under wanrranty, but they charged me the work on rotor and pads. The pads have uneven wear on them. On the left side (where the CV joint failed), the pad has only 1mm left compared to 4mm to right right wheel. The service people couldn't provide the detail as to why the wear of the brake pads were uneven, and they won't guarrantee that the same thing won't happen again. More