Katy Honda

Honda cars of Katy tried to charge me for rotors that my were under warranty, after paying $400 for the 30,000 mile service. I went to another dealer and they did it for free. They have lost a customer, I a were under warranty, after paying $400 for the 30,000 mile service. I went to another dealer and they did it for free. They have lost a customer, I am very disappointed. More

I bought my 2012 Honda Pilot Touring new in 2012. The rack and pinion was faulty on the new car. They replaced it and the car started pulling to the left. I complained four times about the problem. They rack and pinion was faulty on the new car. They replaced it and the car started pulling to the left. I complained four times about the problem. They realigned my front end three times charging me each time. (I know I was stupid to pay it.) The last time they told me it was tired pull and they could not help me. They said I should call the tire company or Honda, they said they were just the dealer and had noting to do with the problem. WHAT???!!!! Oh I forgot to mention I left Drew two message to call me and Leah one message to call me the before took it in the last time. Never heard back from either of them until I received two customer satisfaction survey from the dealer and I told them how bad their service was and I send an electronic appointment request to service where I outlined how disappointed I was. After talking to Leah (the service manager) and I realized they really were going to stick it to me, I said they should at least reimburse me for all the alignments which obviously should not have been done. She was finally agreed to ask her manager if they could reimburse me for one alignment. She said she would let me know this week. Of course she never called back. I hate to say it but these people will lie to you with a smile on their face. One more thing, I really like Hondas and I was happy with my salesman a guy named Darius. Too bad for him and the sales department because of this I opted to buy my wife a 2013 Kia Optima and my daughter a 2013 VW Jetta. The salesman at the VW lot was great also, his name is Andy. My son in law's brother just bought a Pilot and a Honda Mini van. Guess what they did not go here. You will regret buying at this dealership. Chris R. More

today is 10/9/13. I went to Honda cars of katy with my wife to buy a Honda civic. Instead we found a 2012 Honda accord with 11thousand mile on a clearance sale. we liked the car and offered drive out pri wife to buy a Honda civic. Instead we found a 2012 Honda accord with 11thousand mile on a clearance sale. we liked the car and offered drive out price of 15 thousand dollars. I also offered to throw my 2002 Toyota corolla to sweeten the deal. mr. faheem afridi told to us to wait and came back few minutes later with Ms. Tiffany who introduced her self as the sales manager. she said she was happy with the choice we made and said we had a deal. the time was close to 3 pm and we had to pick our kids from school. we agreed that we were going to come back and seal the deal after we picked the kids and delivered my 2002 Toyota corolla. an hour or so later, we received a call from mr. afridi who wanted to know if we were on our way. I told him we were and arrived at the dealership few minutes later. we handed the key to my vehicle to mr. Apollo( another sales person) who came back with mrs. tiffany shortly. she went straight to my car and drove it away. mr. Apollo approached us and offered to show us other vehicles as the one we had a deal on has been sold to some body else. we went inside to demand explanation and found mr. afridi making a deal to sell the Honda accord we agreed to buy to somebody else. Ms. tiffany(the sales manager)also came back with my car and insisted that my vehicle was not in a condition she expected it. I began my conversation by asking her why she sold the vehicle knowing full well we had a deal on it and knowing we were heading to her dealership to conclude the purchase. she said as long as we did not put our deal on a paper, she can sell the car any time. and she said this is a'' the American way of doing business." I do not understand why she had to emphasize on the so called " the American way". I am a proud American who lived in the united states to know how business is conducted in the country. if her comment has any thing to do with mine or my wife's accent, I will leave it to her. in the mean time , mr. afridi who was eager to sell us that car approached us and exhibited three 20 dollar bills as a deposit made on the car by the new buyer. first of all, I could have put a deposit on the car if this was offered to me. secondly, instead of leading us on a deal that was not going to materialize, a simple phone call could have been made to tell us the truth and let us make a decision to travel 20 to 30 mile to look at any other vehicles .Instead the sales manager and her associate made a ploy to drag us back to the dealership to sell us another vehicle. I believe whether it is the "American way" or any other way, courtesy and better customer relation are part and parcel of a good business practice. Ms. tiffany wanted to make a big deal about the condition of my corolla and felt the need to insist that it was not in a condition she expected. I asked her out of curiosity why she felt the need to test drive my corolla knowing full well that she had already sold the accord that we were interested in and had a deal on. she said she had other accords similar to the one I missed on that are on shipment . what a ridiculous excuse. I feel betrayed. I understand sale is made to the higher bidder. but I should have been given a chance to bid on it too. it is not fair to drag me from my home to drive 20 to 30 miles with a false promise that I had a deal and then say by the way we do not have the car you made a deal on but we will sell you the ones we want to sell you, not the one you want to buy. I hope this is not a business model other Honda dealerships follow. I have heard of sleazy car sales person. I thought it was just in comedies!!!!!!!!!!!!!!!!!!!! More

It all started when I bought the vehicle. I worked with a sales person to try and find a vehicle. I mostly wanted a 2012 Honda Civic. The woman showed me a car and when told about the lifetime oil change pac sales person to try and find a vehicle. I mostly wanted a 2012 Honda Civic. The woman showed me a car and when told about the lifetime oil change package, I asked if it would work at any dealership. Her response was that it would work at any Honda Certified Dealership. When we ended up going through with the deal, I had a trade in that was going to work with it. They took my plates off and shredded them before their finance department even approved me. Because most people don't get approved through them, they gave the car to me as a loaner and told me to shop around at banks and try and get approved. For the next couple of days I worked super hard to find a place but since it was right before thanksgiving, it was a tad hard to do. The sales woman called me up and said since your taking too long, we can't make a deal with you. Bring it back to the dealership in 30 minutes before we close. I was shocked by this reaction and told her that wasn't possible as I was an hour away. I got the manager on the phone and he told me not to worry and actually keep it until after the holidays. We would work it out on Monday. We eventually got it all worked out and the sales manager was great! Now a couple of weeks later, I got a phone call with a survey about my experience. I honestly told me what happened and that was the end of it. Fast forward until September of 2013. I called my local honda dealership and mentioned the lifetime card, they told me it didn't work. Because I was confused, I called the sales dept at Honda Cars of Katy. I spoke with an internet manager who was great. He said that he wasn't sure why the sales person said that but he would look into it. I never received a call back. Today, I made a follow up and talked with Tiffany. She said that because I gave them a bad survey, they wouldn't help me! I'm absolutely shocked and when I said, "So you won't help me because you don't like my response" She said you can interpret however I want. More

We needed a new car and we weren't quite sure what we wanted yet, so Justin showed me every type of car on the lot. He was very knowledgeable about the products and very straightforward with the negotiat wanted yet, so Justin showed me every type of car on the lot. He was very knowledgeable about the products and very straightforward with the negotiations. He took the time to explain all of the questions I had and was very patient with us. If he didn't know the answer he went and found out. He made sure that our kids were well entertained and cared for as we got down to business. When our brand new car was presented to us he took it upon himself to have the interior spot cleaned in three or four places that we didn't even notice before. Then he explained every detail of the new technology that we had never really worked with before. We shopped at several other Honda dealerships in Houston and nobody treated us with as much respect and genuine empathy than Justin and his managers at Katy Honda. This is the only reason we decided to buy there, especially since their prices were a little bit higher than some of the competitors. What we got in terms of customer service more than made up for the few hundred dollars we would have saved haggling like beggars down the road. For those of us who still appreciate the value of customer care and honest dealing, call Justin over there at Katy Honda. It will take you back to the old days when businesses actually appreciated their customers. I will make sure to stop in and greet my new friends every time I come in for my free oil change! And like the Katy's oil change program, this partnership is valid for a LIFETIME! More

My overall experience at Honda Cars of Katy was exceptional. I purchased a previously owned vehicle. The purchase of the vehicle went flawlessly. A day after the purchase, there was a mechanical fa exceptional. I purchased a previously owned vehicle. The purchase of the vehicle went flawlessly. A day after the purchase, there was a mechanical failure. Upon returning to the dealership, they had the car fixed at no cost to me. I feel their customer service is exceptional from the sales staff to the service department. I strongly recommend stopping by for a visit. More

Words cannot even begin to describe how terrible this dealership is. The salesman that I dealt with was not only unprofessional, but extremely rude. His manager, Musa, was even worse as he flat out lied dealership is. The salesman that I dealt with was not only unprofessional, but extremely rude. His manager, Musa, was even worse as he flat out lied to me to get me into his dealership to perform the old 'bait-and-switch.' I called before I went into the dealership to get the VIN number of the car he was interested in selling me, but that obviously was too much to ask for because he stalled and never called back. In any case, I went out of my way to make it to his dealership after he decided to agree with on a negotiated price for a Honda Accord after some back and forth. After arriving at the dealership, with the required documents, paperwork, and money he started playing games. At first he didn't have the car in stock (it was arriving next week? yeah right.) and then that quickly changed when I started to walk. He said he had ANOTHER car just like the one I was interested in, in stock (how convenient right?). The only 'problem' was that this 'other' car was loaded up with options and add-ons that I told him AHEAD of time that I wasn't interested in paying for. He baited me in with a verbal offer that he wasn't willing to honor, then made a disrespectful second offer that was over $1000 higher hoping that I would be exasperated and just take whatever he was willing to give me. NO THANK YOU BUDDY. I walked out and I pray I never get a call back from these scammers ever again. Never will they catch me stepping foot on their lot again. Scamming? Yes Lying? Yes Beating around the Bush? Yes Playing games? Yes Just save yourself some time and stay away. More

Horrible experience, rude emp n manager,no integrity n values.misbehave with customers, let us wait for 1hr just to say no.dont go again values.misbehave with customers, let us wait for 1hr just to say no.dont go again More

Terrible experience. Provided false info regarding availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this. availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this. More

This dealership is unprofessional and disorganized, and the majority of their staff are incompetent and dishonest. Like other reviewers, I had to sit there for hours for some reason, when all I wanted to d the majority of their staff are incompetent and dishonest. Like other reviewers, I had to sit there for hours for some reason, when all I wanted to do was hand over my money and buy the car. They added on $2000 worth of extra features without telling me they were optional...luckily I noticed before it was too late. When I called multiple times a few days later to ask for the VIN, the salesperson didn't return a single one of my calls so I went there in person and saw her sitting out front drinking a soda and chatting it up with her colleagues. I was also told that someone would contact me when my license plates arrived; of course no one did. I bought the "free oil changes for life" option and have put in multiple requests for service but no one responded, presumably because they're not going to make anymore money off of changing my oil. The only response I got was when someone called asking if I'm "still interested in buying a Honda Fit". I patiently explained that I've already bought a Honda Fit from them and was trying to get it serviced, and asked her to get the service department to call me. Of course I never heard anything back. I'm very happy with my Honda but there are other dealerships so don't waste your time dealing with this sleazy, incompetent lot. More