Katy Honda

Katy Honda responded

Hi Sam, We would like to apologize for the experience you detailed. We completely understand your frustration about this situation. I am currently working on finding out why calls have not been returned to you. Please contact me at IheanachoOrabuchi@katyhonda.com with your contact information and a brief description on your experience. I will then reach out to you so we can get this resolved. Iheanacho Orabuchi General Sales Manager IheanachoOrabuchi@katyhonda.com (832) -913-7301

Sam Houston responded

Salesman that worked with me mentioned they could finance my truck thru Honda at a 1.9% rate. We worked out a deal that was satisfactory to me. Trading in my 2017 Ridgeline for a 2022. Worked with the financial manager. He ask about future oil changes. I told him for oil changes, that since I lived in Fulshear I would get routine maintenance closer to my home. He then told me that if I drove in to Katy I could get FREE oil changes I told him for free oil changes I would gladly drive to the dealership. We worked thru all the paperwork I and I did sign everything electronically. I will never make the mistake of trusting what the finance manager is telling me, but only what is in writing. When I got home I went thru the paperwork and realized they had done the bait and switch. They charged me $1000 for oil changes and financed thru Wells Fargo at 4%. I returned to the dealership the following day and talked to my salesman. He was surprised that I was charged for oil changes. He was a witness to the earlier conversation. Then met the finance manages and again he said I’d get free oil changes. He said had I paid in advance so I did not need to pay for oil changes. I told him he was a lie and dishonest. Paying in advance does not make the service free. Talked again to Dio, my salesman. He was very sorry for the issues. He gave me his managers email and private line. I tried multiple times to get in touch with any supervisor. Did not get any response. I contacted Honda Corp. they said that since they did not own the dealership, there was nothing they could do. I mention if they failed to help their customers, they could loose business. I really don’t expect any feedback from this dealership. $1000 is not going to break me, but I can’t recommend Honda or Acura to friends and family. That’s sad because I bought my first Acura in 2001. Sincerely, Gerald Russell 713-653-4123 Email: thaitexan@hotmail.com

Katy Honda responded

We apologize for any lack of communication on our part and assure you that we take all customer concerns very seriously. I would appreciate the opportunity to learn more about your recent experience. Patrick Ogbeide General Manager patrickogbeide@lithia.com

JoshHowen responded

I spoke with Charley Leach. The dealership assumed my prepaid oil change contract after ownership changed hands and decided after performing a few oil changes to no longer honor the contract when it became too expensive for them to continue to do so.

Katy Honda responded

Josh, we understand your frustration and apologize that the change in ownership has caused an issue with your prepaid oil change plan. Please reach out to me at your convenience. Charley Leach Fixed Operations Manager 832-913-7271

Katy Honda responded

Thank you for your feedback. We would like to discuss your recent experience with us further. Please reach out to me at your convenience. Charley Leach Fixed Operations Manager 281-994-0055

JK responded

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Katy Honda responded

Hello, It is unfortunate to learn of your concerns. We want our customers to receive complete pricing transparency, and I'd like to discuss your feedback in more detail so I can resolve this matter. Please contact me at the email address below when you are available. Mousa Sininta General Sales Manager mosinita@katyhonda.com

Katy Honda responded

Hello Jackie, Our team truly values your feedback. I understand your frustration over the change in terms to the lifetime oil maintenance agreement, and I’d like the opportunity to discuss the matter with you in more detail. At your earliest convenience, please contact me at 832-913-7271. I look forward to speaking with you soon and resolving this issue. Thank you, Charley Leach Fixed Operations Manager

Katy Honda responded

Hello, It is unfortunate to learn of your concerns. We want our customers to receive complete pricing transparency, and I'd like to discuss your feedback in more detail so I can resolve this matter. Please contact me at the email address below when you have the opportunity. Mousa Sininta General Sales Manager mosinita@katyhonda.com

Katy Honda responded

Hello Ted, It is unfortunate to learn of your concerns. We want our customers to receive complete pricing transparency, and I'd like to discuss your feedback in more detail so I can resolve this matter. Please contact me at the email address below when you have the opportunity. Mousa Sininta General Sales Manager mosinita@katyhonda.com

Katy Honda responded

Thanks for the kind words! Our team at Honda Cars of Katy loves to hear from our clients!

Katy Honda responded

Our team at Honda Cars of Katy truly values your feedback, I understand your frustration over the change in terms to the lifetime oil maintenance agreement, and I’d like the opportunity to discuss the matter with you in more detail. At your earliest convenience, please contact me at 832-913-7271. I look forward to speaking with you soon and resolving this issue. Thank you, Charley Leach Fixed Operations Manager