Katy Honda

I bought a 2020 Honda Passport only 2 1/2 weeks ago and its been in the shop twice and needs to go back. First I was told on day one the call had been serviced. Also the windshild had a chip and crack in its been in the shop twice and needs to go back. First I was told on day one the call had been serviced. Also the windshild had a chip and crack in it in front of the driver side. Ask to have it fix and they said they would. But it had to come back for that. Got it home, check the oil, it was very dirty, no atifreeze coolant in the recovery tank, all tires were low the spare only had 30lbs which should had had 60lbs. So it had not been serviced. When they took the car to do the windshild they only put glue over the crack and chip instead of fixing the crack now the crack is getting bigger. When they brought the call back it had scratchs on it from who ever did the windshild. They said they would fix that and it only would take about 4 hours. It turned into 3 days, when got it back now there is a large sanding scratch larger and looks worse than before. Also tried to talk with a Otto, Manager, he taked a minute to me said hold on waited over 15 minutes then called back and they said he went to a finance meeting. I guess meetings are more important than customers. This is the first Honda we have bought heard alot of good things but Honda Cars of Katy has put a bad taste for our firs one. More

I have had the worst experience with service at the Honda dealer located on I-10 near Mason rd. I got to change the oil, because I have a free for life oil change, this was something that Honda offered me w dealer located on I-10 near Mason rd. I got to change the oil, because I have a free for life oil change, this was something that Honda offered me when I bought my Honda Pilot in 2015. The worker who was there informed me that it no longer existed because another company had bought the old company and they had a new policy. I informed him that I wanted to do several services to the car, change all the tires, change the spark plugs, the front brakes. The worker told me that I had two cars ahead of me and that this would take two hours for all that I wanted to do to the car, I agreed. After an hour of waiting, the worker came back and showed me the prices of the tires and the price of the services and I agreed. I arrived at the dealer at 3pm, the mechanics were sitting looking at the phone, they didn't even look up to see that they had a new client. It was 6 in the afternoon and I was still there, there was also a lady who asked her what kind of service she was doing to her car and she answered me, changed the oil and rotated the tires, and she also told me, I've been waiting here two hours. At 6:30 pm the worker comes up to me again and says, please excuse me, but we won't be able to finish your car, we're going to close, and I asked how I'm going back home, do you have any services that take me to my house, and he answered me, we do not have that service, you must return tomorrow at 8am, we will call you when the car is ready. After this I walked to the main service of the dealer that is at the entrance, there was a young man there who I asked where the manager was, he told me there is no one here, you can talk to me, I told him everything that had happened, He made a phone call, and he told me you have to come back tomorrow to pick up the car. The next day I came back to pick up the car, and they told me that they had given me a 10 percent discount and that they were very sorry for what had happened. I will not go back to that dealer, where there is no professionalism, nor good workers. More

After that this organization charged me for oil changes I didn’t want, I tried to call and email the sales manager. He would not return my call or respond to my emails. Week later he added a comment to my re didn’t want, I tried to call and email the sales manager. He would not return my call or respond to my emails. Week later he added a comment to my review that they wanted to discuss my problem. Even the sales office will lie to you. This dealer needs to be investigated. I contacted Honda and they said since they did not own the dealership there was nothing they could do. This is the last Honda product I will buy and will never recommend this dealer. More

I had the worse experience at this dealership. Their sales manager/ finance team, the worse team. VERY poor customer service, they are rude and have bad attitude. 1-star review is already giving t Their sales manager/ finance team, the worse team. VERY poor customer service, they are rude and have bad attitude. 1-star review is already giving them too much credit, but like many others I can't leave 0 stars. I am frustrated, they do not return phone calls, and when I call they just hang up the phone. This dealer has new management and it is sad to see they do not have any respect for their clients, specially their old customers. I have bought few cars from them but definitely, this will be the last one. More

The dealership refuses to honor the prepaid oil change contract I purchased when I bought the vehicle. It was a 5 year, 60,000-mile oil change contract. contract I purchased when I bought the vehicle. It was a 5 year, 60,000-mile oil change contract. More

I purchased my car and paid $400 for 5 years of oil change services. The dealer will not honor it, saying there is a new owner, even though it still operates as "Honda Cars of Katy". Do not trust this change services. The dealer will not honor it, saying there is a new owner, even though it still operates as "Honda Cars of Katy". Do not trust this dealer. More

Don’t do it- go somewhere else- bait and switch- offer everything just to get the sale, then to find out they lied- overcharged me for my car, promised 100,000 bumper to bumper, free oil changes for life, everything just to get the sale, then to find out they lied- overcharged me for my car, promised 100,000 bumper to bumper, free oil changes for life, free key replacement, got me to buy a lesser car for the same price as the one I was looking at- all at a higher $4000 price tag More

Free oil change no longer free. Would have been nice to be notified and reimbursed for the money I paid when I bought the car. Previously, their 21point inspection didn't catch the Would have been nice to be notified and reimbursed for the money I paid when I bought the car. Previously, their 21point inspection didn't catch the torn windshield wipers. I wonder what else they missed? Now I'm waiting 45 minutes to an hour for my $55 oil change. Hopefully they won't add on more "needs" Overall the dealer is ok. More

Hello, Do not trust this dealership They publish prices and then change the deal by several thousand dollars. A man is measured by his word and this place is the worst example possible. Pricing was d and then change the deal by several thousand dollars. A man is measured by his word and this place is the worst example possible. Pricing was documented on 2 publications including their own website. That is not a mistake, it is bait and switch Bye Bye Katy More

This dealership posts fake prices, actual cost is thousands more than the price they advertise. Poor Business practices thousands more than the price they advertise. Poor Business practices More