Katy Honda

Deceptive and impossible to work with. After several days of trying to get the drive out price nailed down, an assistant sales manager finally emailed me the final price, on a low mileage After several days of trying to get the drive out price nailed down, an assistant sales manager finally emailed me the final price, on a low mileage 2023 Ridgeline. When I sent my son over to see the truck, before I drove in to pay for it, they told him the truck was already gone to Arkansas. I JUST SPOKE WITH THR MGR, 15 Minutes PRIOR! Got an email from the asst mgr, saying he forgot to check to see if they still had it. A week later it is listed again. for sale there at a lower price. There must be some way to buy a Honda without dealing with crooked dealerships and their games. More

I went in having read all the fine print in the listing I was interested in. Fine print specifically stated that LoJack, PermaPlate & tint were included in the price. When the sales person showed me price sh was interested in. Fine print specifically stated that LoJack, PermaPlate & tint were included in the price. When the sales person showed me price sheet, I told him this and showed him the listing. He left and came back and tried to tell me that the fee he was charging me was for “service for a year” which is a straight up lie. Those items don’t have service fees. Between that and getting a $4k reconditioning fee tacked on, I walked out of the dealership. And they didn’t even bother to call me or anything to make it right. More

My wife found a car listing at this dealership to replace her recently totaled 2021 Honda Odyssey Touring. The list price was great. After test driving it, the sales person Simon, brought out the price sheet her recently totaled 2021 Honda Odyssey Touring. The list price was great. After test driving it, the sales person Simon, brought out the price sheet with breakdown of what was being charged. My wife was explicit in telling him that she had an awful experience at Spring Branch Honda (now Easy Honda) when she bought the van she's now replacing, hoping that they would know not to try anything with her. Well, the price sheet Simon brought out had a $4,000 reconditioning fee. Asked what that was for and he Said that it was for the expenses they had in getting the car ready for sale, like replacing 2 new tires and windshield wipers. Not sure if the tires were supersonic or something super special because there is no way that 2 new tires and wipers cost even half of that ridiculous fee. She immediately told him that she didn't feel comfortable paying that. He asked her to 'split the cost' with them. Umm... no sir, why should she split the cost of what is supposed to be regular dealer costs. Your list price should already include whatever it cost to get the car up to par. And I'm sure the person who traded in their lease also got lowballed in their trade-in value to cover 'reconditioning fees' so they're double dipping here. Well, they agreed to remove the reconditioning fee entirely for her, so she was given a final price that had List price, TT& L... PLUS PermaPlate and LoJack costs. She pointed out to Simon that their sales listing on their website (not on cars.com or other sites, on hondacarsofkaty.com) specifically stated that PermaPlate, LoJack and tint were include in price. Simon said he would go talk to sales manager about that, left and came back to say that those fees were actually 'service' fees, for 1 year of the service. Ummm.. LoJack website, the manufacturer, states that LoJack costs are only one-time and that there are no monthly, yearly or any other type of service plans. So that right there was a straight up lie. My wife told him, no, I'm not paying that, remove those fees and we have a deal. He left, came back and said they would not be doing business then because they wouldn't remove that. It was $800 fees they were tacking on. My wife got up and walked out. It's such a shame that they did this to her. She already had to deal with insurance and her car accident. Now she has to deal with these deceptive sales practices. She was looking to get great customer service and was very clear about what she didn't want, yet here they went, trying to get extra money out of her. It's ridiculous. Typical bait-and-switch. Show you a lower list price than competitors, then once you're there try to get you to pay the same with all their add ons and fees. If you want to sell the car for $43k, then list it for that. If someone wants to buy it for that price, they will. But don't bait and switch. IF this is what you want to deal with, and don't mind throwing your money away, then by all means go here. Simon tried to say he was being transparent by showing her the breakdown of the price. No, being transparent would mean that you guys had a list price, would add TTL and that's it. Not other xxxxxxxx fees and try to make my wife feel like you're doing her a favor by removing said fees, in addition to try to play her for dumb in lying about what the fees are for. They could've earned a loyal customer out of us, one that would've raved and shared about their awesome experience, but instead, they left us with a sour taste. Oh and we got, what we assume is, an automated email from Dylan, the internet sales person that originally responded to our inquiry asking us to respond about what we were interested in. My wife responded explaining everything that happened to see if he could help in any way. Crickets, that's all we heard. Absolutely no sort of response from him either. More

I bought Honda Odyssey in 2019 from this dealership and they added extra fees for putting Nitrogen in the tires for lifetime. Also they promised that I will get free oil changes for life. But then the ow they added extra fees for putting Nitrogen in the tires for lifetime. Also they promised that I will get free oil changes for life. But then the owners changed and they refused to honor the free oil change. Also whenever I took the car for service or oil change, they tell me that the Nitrogen machine is broken. Today when I dropped the car, the guy at the front service center told me to go to the main building and they will fill up the Nitrogen. But when I went there Tony Brymer told me the machine is broken. I asked him how long it has been and he said months. It has been like that for 3 years. If the sales guys try to add the cost of Nitrogen to your car, just refuse because these guys don't even have a working machine and I don't think they have any plan to replace the broken one. I feel like cheated as I am not offered the service I was forced to pay. More

On January 4, 2023,my husband, Calvin, and I purchased a 2021 Honda Cr-V SE from Honda Cars of Katy. The listed price was $24000, I offered $23,000 and it was accepted. While the financial officer Elv a 2021 Honda Cr-V SE from Honda Cars of Katy. The listed price was $24000, I offered $23,000 and it was accepted. While the financial officer Elvis Garcia, was writing up the contract, He mentioned that they no longer did a "yellow sheet " showing the sales price and other fees; "everything was done on the computer now." He also stated that there was a warranty on the vehicle and that I should not pay for any repairs, but he never mentioned that there was a cost for the warranty. I assumed that he meant the manufacturers warranty since the mileage on the vehicle was 47386. He had us sign several pages but we never saw a page calculating the sales price plus TTl minus the $10000 down payment. I assumed we would have that in our packet of documents when I picked up the vehicle on Friday. I wrote a $10000 check for the down payment, which he was to hold until Friday when I picked up the vehicle so that I would have time to cash a CD to cover it. My son, Alan Darby, volunteered to pick up the vehicle so that I wouldn't have to make another 30 mile drive on Hwy 10, which is under construction. I am legally blind in one eye and I have trouble driving long distances in lots of traffic and my husband Calvin is disabled so he is unable to drive. I also asked him to pick up the paperwork, since I had not received any the previous day. Thomas the salesperson refused to give him the paperwork with the excuse that he was not the purchaser. My son asked to just see the paperwork and again was refused. He and my daughter-in-law, Patti Darby, picked up the vehicle but were given no paperwork. The following Monday, I went to see Mr. Elvis Garcia and requested the paperwork, since I had nothing to show that I had purchased the vehicle. He gave me a thumbdrive stating everything was on it. However, when I opened the thumbdrive, the only figure was the sales tax form showing the sales price of $28,808. Elvis told me that was the sales price plus the tax and fees. I still did not have a full accounting of the transaction. I received a notice from the loan company, Driveway Finance, with an address and the payment amount on January 18, stating that my first payment was due on February 3, 2023, which I sent because I did not want to be behind on the loan even though I still had not received paperwork with a full accounting of the price . I received a payment notice from the loan company for my March payment, and much to my surprise, the balance financed was $26,009.20. How it was possible that I purchased a vehicle for $23,000 plus TTl , put $10000 down and owed $26609.20 just didn't calculate!! I called Driveway Finance and they informed me that there was an extended warranty added to the loan. We never discussed an extended warranty: If we had, I would have declined since I do not ever buy extended warranties. I went to see Mr. Garcia the following day and he stated that he thought the salesperson had gone over it with me and had me sign a cancellation form. He also showed that I was charged a "refurbishing fee" of $2700.00. If we had been shown a full accounting of these items at the time of purchase, I would have refused to pay them. I feel foolish for not demanding to see the full worksheet before signing, but my biggest flaw is that I want to trust people. I don't know if they felt they could take advantage of 2 old people in their mid 80s , or if they pull this scam on everyone, but I will NEVER recommend them to anyone I know: in fact I am considering contacting the local TV stations in order to warn people not to do business with them or contacting my attorney. More

Our Honda Odyssey hit a pothole and the airbags went off, nearly causing us to wreck. When I took it to Honda Cars of Katy they were utterly unhelpful and had my wife in tears. They refused to diagnose the p nearly causing us to wreck. When I took it to Honda Cars of Katy they were utterly unhelpful and had my wife in tears. They refused to diagnose the problem or reach out to Honda America on our behalf. All they offered to do was repair the damage (at a steep profit) to our vehicle for $8000. I don't know if Honda is going to help, but I see now that this dealership won't. Avoid them. Basic customer service is foreign to them. More

I bought a 2023 Honda Hybrid CRV from Honda Cars of Katy on 12/7/22. I also traded my 2020 CRV The MSRP of this car is 40240.00 written on the sticker on the car. They gave me a quote of 48000.00 and $19000 on 12/7/22. I also traded my 2020 CRV The MSRP of this car is 40240.00 written on the sticker on the car. They gave me a quote of 48000.00 and $19000 trade on Value for my 2020 CRV. They told me this include dealer add on of about $5000.00 Like tinting, Nitrogen in the tires some kind of warranty which will cover for the car Paint, and seats damage and Lojack etc, which I said I do not want but they said they have to be purchased, Then they gave me another quote, of $44000.00 for the car and $23000 Trade allowance. which I accepted. But when they made final sale they added another $3761.47 to the cost of the car. I did not check the detail trusting that they have given me a quote and they will not cheat me as there were several pages I signed the documents, Later when I checked I found this discrepancy. I went back and they have no answer for me and told me we can not do anything now. Also as I was arguing with the sales persons and other customers who were there were listening to me, They told me to go out of the dealership and do what ever you want to do. Also I was told that my car will be financed thru Honda Finance but they did it from some other company. I am warning any body who go to buy car from Honda Of Katy to be careful when you get a quote make sure it is written that it Include Addons because they will add it to your purchase price. Better not buy it from them they are thief's. Honda Cars of Katy 352 reviews Claimed Auto Repair, Car Dealers, Auto Parts & Supplies Closed9:00 AM - 9:00 PM Hours updated 1 week ago Photos & videos See all 63 photos Photo of Honda Cars of Katy - Katy, TX, US. Caliber closeup Photo of Honda Cars of Katy - Katy, TX, US. Time for a new Flag. But I guess with Two Stars they don't Care. Photo of Honda Cars of Katy - Katy, TX, US. Air filter after it was revised by service director Photo of Honda Cars of Katy - Katy, TX, US. Empty bays in background Photo of Honda Cars of Katy - Katy, TX, US. Whole brake Photo of Honda Cars of Katy - Katy, TX, US. Bolt closeup Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Brake fluid Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Oil gauge reading after having oil changed Photo of Honda Cars of Katy - Katy, TX, US. Whole brake Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Caliber Photo of Honda Cars of Katy - Katy, TX, US. Honda express service Photo of Honda Cars of Katy - Katy, TX, US. Windshield wiper fluid Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Tape on light and been on car since second reinspection Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Communication is key. Especially when it comes to providing a service and this place is absolutely a 1 star! Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Car purchased Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Review Highlights “Our latest car buying experience was a great one, we had the best salesman I've ever dealt with!” in 8 reviews “Scott knows his cars inside and out and he was very patient as we were test driving and getting familiar with all our new gadgets!!” in 4 reviews “He honored me the quote from another Honda dealer and he offered me a loaner car for 24 hours for no charges.” in 4 reviews You Might Also Consider Sponsored JECS Towing Service Towing services, fair price, honest services, Se habla Español. Call today! Same day service. Open 24/7. Family owned and operated. Thanks to our customer for your trust in our services.read more in Car Buyers, Towing, Roadside Assistance Elite Luxury Wash Elite Luxury Wash Is A Mobile Detailing Business Save Time We Will Come To You So You Can Relax While We Work. We Provide Luxury Detailing Service That Will Give Your Car The New Fresh Detail That It Deserve. Contact Us Now So We…read more in Auto Detailing Koncept Motor Cars 8.7 miles away from Honda Cars of Katy Sell is your car for $1000 more than CarMax, Vroom and Carvana! Pre-owned rates starting at 1.9% with instant Credit approval! Everyone's approved!read more in Used Car Dealers About the Business We are dedicated to making the car buying process as easy as possible for our customers. With outstanding customer services, Honda Cars of Katy is your premier Honda dealer in the Alief, TX; Baker, TX; Cypress, TX; Houston, TX; Kingwood, TX; Rosenberg, TX; Tomball, TX, areas. If you need s… Location & Hours Map 21001 Katy Fwy Katy, TX 77450 Mon 9:00 AM - 9:00 PM Tue 9:00 AM - 9:00 PM Wed 9:00 AM - 9:00 PM Closed now Thu 9:00 AM - 9:00 PM Fri 9:00 AM - 9:00 PM Sat 9:00 AM - 9:00 PM Sun Closed Edit business info Amenities and More Accepts Credit Cards Ask the Community Ask a question Yelp users haven’t asked any questions yet about Honda Cars of Katy. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Overall rating 352 reviews 5 stars 4 stars 3 stars 2 stars 1 star Yelp SortFilter by rating Search reviews Search reviews Sohail S. Austin, TX 107 12/28/2022Updated review On my review on Yelp about my experience of buying a car from Honda Of Katy, that how was I cheated by their sales staff, Their General Sales Manager invited me to contact him. I send him a Email on 12/16/2022 asking you how should I contact you and gave my phone no if you want to call me or give me your phone no where I can call you. On Tuesday 12/20 I sent another Email reminding him that how can I contact you, He replied giving me His Phone no to call him, but with a note and I quote " I looked over your information and saw the review you left on Google, Honda. Feel free to call me on the number listed in my signature. If I don't answer, I do apologize, as I have a dealership to run". since then I have called six times and left him the message and my phone no but he never returned my call and I think He had no intention of talking to me, He just wrote this note on my review so that other people who read this review will think that management is doing some thing to address my concern, I left my phone no with every call I made to you, If you wanted you could have taken out 5 minutes from your valuable time to call you. On I am assuming that all the management is also involved in this scam. Lastly I did not contact Him, He said to call me and now He is not returning my calls. Honda Cars of Katy 352 reviews Claimed Auto Repair, Car Dealers, Auto Parts & Supplies Closed9:00 AM - 9:00 PM Hours updated 1 week ago Photos & videos See all 63 photos Photo of Honda Cars of Katy - Katy, TX, US. Caliber closeup Photo of Honda Cars of Katy - Katy, TX, US. Time for a new Flag. But I guess with Two Stars they don't Care. Photo of Honda Cars of Katy - Katy, TX, US. Air filter after it was revised by service director Photo of Honda Cars of Katy - Katy, TX, US. Empty bays in background Photo of Honda Cars of Katy - Katy, TX, US. Whole brake Photo of Honda Cars of Katy - Katy, TX, US. Bolt closeup Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Brake fluid Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Oil gauge reading after having oil changed Photo of Honda Cars of Katy - Katy, TX, US. Whole brake Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Caliber Photo of Honda Cars of Katy - Katy, TX, US. Honda express service Photo of Honda Cars of Katy - Katy, TX, US. Windshield wiper fluid Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Tape on light and been on car since second reinspection Photo of Honda Cars of Katy - Katy, TX, US. Waiting area Photo of Honda Cars of Katy - Katy, TX, US. Communication is key. Especially when it comes to providing a service and this place is absolutely a 1 star! Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Car purchased Photo of Honda Cars of Katy - Katy, TX, US. Photo of Honda Cars of Katy - Katy, TX, US. Review Highlights “Our latest car buying experience was a great one, we had the best salesman I've ever dealt with!” in 8 reviews “Scott knows his cars inside and out and he was very patient as we were test driving and getting familiar with all our new gadgets!!” in 4 reviews “He honored me the quote from another Honda dealer and he offered me a loaner car for 24 hours for no charges.” in 4 reviews You Might Also Consider Sponsored JECS Towing Service Towing services, fair price, honest services, Se habla Español. Call today! Same day service. Open 24/7. Family owned and operated. Thanks to our customer for your trust in our services.read more in Car Buyers, Towing, Roadside Assistance Elite Luxury Wash Elite Luxury Wash Is A Mobile Detailing Business Save Time We Will Come To You So You Can Relax While We Work. We Provide Luxury Detailing Service That Will Give Your Car The New Fresh Detail That It Deserve. Contact Us Now So We…read more in Auto Detailing Koncept Motor Cars 8.7 miles away from Honda Cars of Katy Sell is your car for $1000 more than CarMax, Vroom and Carvana! Pre-owned rates starting at 1.9% with instant Credit approval! Everyone's approved!read more in Used Car Dealers About the Business We are dedicated to making the car buying process as easy as possible for our customers. With outstanding customer services, Honda Cars of Katy is your premier Honda dealer in the Alief, TX; Baker, TX; Cypress, TX; Houston, TX; Kingwood, TX; Rosenberg, TX; Tomball, TX, areas. If you need s… Location & Hours Map 21001 Katy Fwy Katy, TX 77450 Mon 9:00 AM - 9:00 PM Tue 9:00 AM - 9:00 PM Wed 9:00 AM - 9:00 PM Closed now Thu 9:00 AM - 9:00 PM Fri 9:00 AM - 9:00 PM Sat 9:00 AM - 9:00 PM Sun Closed Edit business info Amenities and More Accepts Credit Cards Ask the Community Ask a question Yelp users haven’t asked any questions yet about Honda Cars of Katy. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Overall rating 352 reviews 5 stars 4 stars 3 stars 2 stars 1 star Yelp SortFilter by rating Search reviews Search reviews Sohail S. Austin, TX 107 12/28/2022Updated review On my review on Yelp about my experience of buying a car from Honda Of Katy, that how was I cheated by their sales staff, Their General Sales Manager invited me to contact him. I send him a Email on 12/16/2022 asking you how should I contact you and gave my phone no if you want to call me or give me your phone no where I can call you. On Tuesday 12/20 I sent another Email reminding him that how can I contact you, He replied giving me His Phone no to call him, but with a note and I quote " I looked over your information and saw the review you left on Google, Honda. Feel free to call me on the number listed in my signature. If I don't answer, I do apologize, as I have a dealership to run". since then I have called six times and left him the message and my phone no but he never returned my call and I think He had no intention of talking to me, He just wrote this note on my review so that other people who read this review will think that management is doing some thing to address my concern, I left my phone no with every call I made to you, If you wanted you could have taken out 5 minutes from your valuable time to call you. On I am assuming that all the management is also involved in this scam. Lastly I did not contact Him, He said to call me and now He is not returning my calls. More

All I wanted was a price for a car and I never received one from them. I kept emailing them and I got nothing. one from them. I kept emailing them and I got nothing. More

READ BEFORE YOU THINK OF USING THEIR SERVICES Dropped my car to check some sound coming from windshield, they fixed some duct tape on the paint outside, paint went off, picked up the car, no courtesy to tel car to check some sound coming from windshield, they fixed some duct tape on the paint outside, paint went off, picked up the car, no courtesy to tell me about it. I went in the following day, they just acted this never happened while in the car with them. Luckily, I have a video they shared already of their tech explaining the issue and showed the duct tape on the paint spot. I raised the point, their response is not their fault since your paint is bad (my response is your tech should haven't applied tape on bad paint). Now it is back and forth, finally after a couple of days it's been to the body shop, and now I get nothing but: we don't know how long it takes kind of responses, or the advisor is off today, and he is the only one can check for since each advisor have their own customers, or leave a message, and we will call you back.. thing! One funny part, I got an email right after my service was done, signed by some name, asking me to call them on their direct number if I am not satisfied with the service, simply I did call, however the number is their switch board, and no one works in the whole dealership under that name..sweet ! Will share some update soon, or later, or actually I don't know even when..lets wait and see 🙄🙄 More

Very bad customer service I bought Honda Accord 2020 3 month ago the salesman forced me to add a warranty which it cost a lot of money on monthly payments After one month I’ve requested to cancel this wa month ago the salesman forced me to add a warranty which it cost a lot of money on monthly payments After one month I’ve requested to cancel this warranty with no any response I kept trying and trying with no response Yesterday I called a salesman who was dealing with me Mr Jermaine 713-589-0795 He told me that he stepped out of his office and he promised to call me back after 10 minutes but he never call me back I tried to call him 5 times later but he never answered. Very disappointed More