Katy Honda

Exquisite customer service. I’ve had a bad experience in the past here. Express service simply did not fulfill their promises. I was hesitant to come back but I was around the ar I’ve had a bad experience in the past here. Express service simply did not fulfill their promises. I was hesitant to come back but I was around the area, so I decided to stop by. The rep reassured me and went above and beyond to assure I was doing fine. Explained to me the process, checked on me, kept me updated and got me out quicker than expected. Not to mention, he even connected with me through out the experience, so it did not feel like a transaction. More

great service The staff was friendly and was not pushy with their recommendations. Oil change and car wash were quick even though they were very busy that day. The staff was friendly and was not pushy with their recommendations. Oil change and car wash were quick even though they were very busy that day. More

Great Customer Service and Speedy All around the Best Dealer and Service Department in Houston. Great Customer Service and speedy oil change and had my tires rotated in less than 30 mi All around the Best Dealer and Service Department in Houston. Great Customer Service and speedy oil change and had my tires rotated in less than 30 minutes. Great service! More

Excellent service Awesome service again on my Honda. Orlando listens to my concerns and explains things so that I can make informed decisions about my car. On our 4th c Awesome service again on my Honda. Orlando listens to my concerns and explains things so that I can make informed decisions about my car. On our 4th car from this dealership and will continue to buy here because of their service dept employees!! More

Great Service As always took my Civic in for an oil change and tire rotation. I was in and out with a washed car in less than an hour. As always took my Civic in for an oil change and tire rotation. I was in and out with a washed car in less than an hour. More

Friendly & efficient There was a long line when I arrived the service department. Soon after I parked in the line, a service advisor came to assist me. He was very profess There was a long line when I arrived the service department. Soon after I parked in the line, a service advisor came to assist me. He was very professional and efficient. I was very happy for the overall service at this dealership. More

Kind dealershop Very kind. I visited with my parents-in-law. They gave me the car to use while repairing my car. So we did not waste the time. So happy. :-) Very kind. I visited with my parents-in-law. They gave me the car to use while repairing my car. So we did not waste the time. So happy. :-) More

Great rep, bad services I went in on my scheduled date and they didn't have a loaner car. The rep I spoke to was agitated for me, explained the receptionists aren't doing the I went in on my scheduled date and they didn't have a loaner car. The rep I spoke to was agitated for me, explained the receptionists aren't doing their job. He helped me to schedule another time for the next day to include a loaner car. Later I find out I was charged $7 for the loaner car when all I did was drive it home. They said it would be $4/gallon. My home is 2-4 miles away. To summarize, good people who want to help, but their system and internal communication is off. More

Tire replacement I had a flat tire and the service department replaced it. It was under warranty but the warranty only covered $150 and the new tire cost $160 so I pai I had a flat tire and the service department replaced it. It was under warranty but the warranty only covered $150 and the new tire cost $160 so I paid the difference. More

Awesome Honda location All the employees are extremely courteous,friendly and knowledgeable..I have never had a bad experience here.I will continue to keep this location as All the employees are extremely courteous,friendly and knowledgeable..I have never had a bad experience here.I will continue to keep this location as my service center..5 Stars to all the employees at this Westgreen location. You all rock More