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Katy Honda

Katy, TX

3.6
852 Reviews

21001 Katy Freeway

Katy, TX

77450

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Showing 852 reviews

October 10, 2020

They will scam you by damaging your car during any service and then later deny their mistakes and ask you to pay to fix it. Stay away from this fraud dealership. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
October 10, 2020

Four hours of wait time to service no matter what time you arrive. And no drop off in the afternoon. Unacceptable. I would try other Honda for service. More

by K
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown
December 27, 2019

Ordered a part on Fri, they said it would be in on Sat. Scheduled installation for following Fri 8am. Gave them the car at 8am and waited. At 9am they told me the part had not arrived. Waisted an hour. The More

by Mwire2
Recommend Dealer
No
Employees Worked With
Misael
December 19, 2019

10,000 Mile Check-Up Friendly check-in personnel for 10K mile check, oil change, tire rotation and they even washed my car! Waiting room pleasant. Dealership sponsors loca More

by Daryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl - Check-In Service Attendent was GREAT
December 18, 2019

I'm a firm believer of service and taking car of your customer with that being said Javier in finance is awesome. Now time for the bad.... my experience from a sales experience and car arrive was horribl More

by Jh102e
Recommend Dealer
No
Employees Worked With
Geo, Anthony
November 06, 2019

Purchased a 2012 Mercedes from Honda Cars of Katy and it has been a horrible experience dealing with everyone I have reached out to including Tiffany; Giovanni; Vangie; Travis; Richard Hudson and Malik Otue More

by Eva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vague/Norah; Giovanni Suarez; Travis; CJ Walters; Richard Hudson; Malik; Melissa Banda; and Tiffany/ upper management
October 24, 2019

La peor experiencia Fui al dealer por un Honda Civic, ellos pusieron condiciones para la negociación y yo acepte y coloque las mías, posterior a eso me dicen que el credi More

by Rafael Parababi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Malik Otuenhobe
September 26, 2019

Overcharged For Something We Didn't Even Want We went to buy a used 2007 CR-V. Even though it was an as-is car with no warranty, it ran very well and the salesman seemed to know what he was talkin More

by AR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manny (Finance Officer)
September 18, 2019

Performed $1500 Service Not Necessary I took my Honda Civic in for oil change. Got home, oil leaked on my driveway. It never leaked before. I took back and they oil pan seal would have More

by Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
September 18, 2019

Misleading – wasted time Looked at a 2017 Explorer and was offered a drive out price. I spent 1/2 a day securing financing and ONE HOUR before I was to pick up the vehicle I More

by KAty resident
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay, Tiffany, CJ
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