Katy Honda

0 stars for poor customer service…The CMBS warning 0 stars for poor customer service… The CMBS warning turned on my 2017 Honda Pilot while driving through a construction zone and I took an appointment 0 stars for poor customer service… The CMBS warning turned on my 2017 Honda Pilot while driving through a construction zone and I took an appointment with the service department for 8:00 in the morning, took in the car, the service advisor assigned to me was not present, another associate checked me in and asked if I will be waiting, I said yes and waited in the lobby for ~30 mins, asked for an update from associate who checked me in and she said the assigned service advisor is not in yet. I waited in the lobby for another 45 mins before asking and this time the service advisor assigned was present and he said the car has not been looked at yet as they are still working on previous days appointments and it could be afternoon before my car is looked at. I asked why was I not advised and he gave a lame sorry and said I was not here when you came in. No courtesy, no customer service. Made me wait for an hour and a half with no updates whatsoever and then giving a lame excuse. In this day, with access to my phone number, they could have called/texted and convey the message appointments are running late and give a rescheduling option. I said I can't wait any longer can you pull my car out, the advisor pulled the car out without a word and handed me the keys as if he doesn't care. Poor and Pathetic Service. Very disappointed More

Dealer assured me car would be certified in between me deciding to purchase and driving it off the lot. I paid $895 to have it certified. I’ve had the car a whole 4 days, and both key fob batteries are de deciding to purchase and driving it off the lot. I paid $895 to have it certified. I’ve had the car a whole 4 days, and both key fob batteries are dead. My brakes are squeaking and squealing. I need an oil change. I was handed the dead key fobs and told to enjoy my new (to me) car, and found handfuls of receipts and other trash in the center console. French fries under the seats. The list goes on and on really. What a horrifically disappointing experience. I spent $37k+ on a “certified pre owned” car that is anything but. More

They are no longer accepting the free oil change service plan that I paid for when I purchased my vehicle. The new ownership does not want to keep current customers happy. After I left the general ser plan that I paid for when I purchased my vehicle. The new ownership does not want to keep current customers happy. After I left the general service area and was told to go to express for my oil change, I was informed as of 2 weeks ago, Honda Cars of Katy, no longer honors the free oil changes. The new owners of the dealership no longer pay nor care. After I complained I was offered to pay at cost for my free oil change. This is the worst customer service I have received. Why does the new owner not care about treating existing customers. I saw in Nextdoor at least 5 other people complain of their free oil change no longer valid. Honda Cars of Katy, seriously consider how this prepaid for service, is worth losing customers over. I hope the warranty part I am waiting for comes in and is installed. Now I don’t have much faith in this dealership. Management please take a look at this. More

I purchased a car here and they offered oil change for life I even received a card that states the terms. After a couple of years they are saying they don’t do the service no more. Service center very poo life I even received a card that states the terms. After a couple of years they are saying they don’t do the service no more. Service center very poor customer service More

Worst customer service, misinformed about the different warranty plans, oil change plans, etc. it was a total lie. I would never return to this place. Have I informed honestly, I would have never bought th warranty plans, oil change plans, etc. it was a total lie. I would never return to this place. Have I informed honestly, I would have never bought those additional plans from them. Service department is equally bad. More