Katy Honda

This is my first Honda and will be my last. I’ve had 2 batteries in 4 years for my 2017 CRV and missed it by 218 miles. That’s poor customer service, especially when I was there 3 weeks prior for oil chan batteries in 4 years for my 2017 CRV and missed it by 218 miles. That’s poor customer service, especially when I was there 3 weeks prior for oil change. I paid out of pocket almost $200. Don’t worry, I’m going back to Toyota. I never should have left, but Hurricane Harvey came and was told I could get a deal with Honda. I can’t wait to get rid of this car, so I don’t have to deal with incompetence. Toyota bends over backwards for their customers. More

TK is awful at this job and doesn't know anything about cars. He is a total joke and should be working at Burger King. Go to Vroom instead or wait until the finally fire this guy. Ben Ghazi is great and s cars. He is a total joke and should be working at Burger King. Go to Vroom instead or wait until the finally fire this guy. Ben Ghazi is great and should have his job. More

Ended my added on oil changes without notice or reimbursement. Absolutely ridiculous! This is the second issue with Honda of Katy. First was taking my car on a joy ride and checking my gps showing reimbursement. Absolutely ridiculous! This is the second issue with Honda of Katy. First was taking my car on a joy ride and checking my gps showing 90mph on the i10 feeder. Now this. Never again! I should have went with Toyota. More

It seems morally sales tactic that lures customers in with special offer about free oil change that turns out to be deceptiveness. No more business. with special offer about free oil change that turns out to be deceptiveness. No more business. More

0 stars for Katy of Honda. They so called recently ended their free oil change for life without informing customers. Will take my services elsewhere. their free oil change for life without informing customers. Will take my services elsewhere. More

Horrible service with clients. They are no longer honoring free oil change even though I still have 3 years left or 25,000 miles in the free oil change program. They are using the excuse that they ha honoring free oil change even though I still have 3 years left or 25,000 miles in the free oil change program. They are using the excuse that they have been bought out. When speaking to the gentlemen in the service department he told me that same thing happened to his daughter & they effectively did see in the contract that if bought out, the offer could be cancelled any moment. I came to speak to the finance manager with my full proof of contracts / documentation asking him to show me where it says it. He could show me. Says that they no longer use that type of contract & that they don’t have any proof of it since they have been bought out. For tax purposes EVERYONE know that you MUST keep all documents for at least 7 years. They are just coming up with excuses to no longer honor something they KNOW they have to. We have been loyal Honda Cars of Katy customers but this is the LAST car we will be purchasing with them. More

Showed up for my oil change appointment to be told my "lifetime" oil changes would no longer be honored. Not only is that its own issue, the lack of communicating it an scheduled appointment makes it wor "lifetime" oil changes would no longer be honored. Not only is that its own issue, the lack of communicating it an scheduled appointment makes it worse. Just lost a customer. More

I feel like we just got royally screwed on this Oil change package when we purchased 2 Hondas within 2 months of each other. To find out they have an option to keep the money and not honor the oil chan change package when we purchased 2 Hondas within 2 months of each other. To find out they have an option to keep the money and not honor the oil change agreement is beyond me and should be illegal. As I read the other reviews on the same subject, it brings me no relief to know I'm not the only one. Don't they know this would cause them to lose a customer forever?????? What would make anyone ever want to give them return business? Not a smart move on new owners part. Oh and btw, the change disappeared from the cup holder... yes...it was a test. More

Bought by new owners, very dishonest. We paid a big amount for life time old change and now suddenly not honored without any refund. If they decide to cancel a written contract at their whim they can c amount for life time old change and now suddenly not honored without any refund. If they decide to cancel a written contract at their whim they can cancel other agreement. STAY AWAY !!! More

Terrible service ! Honda cars of Katy no longer honors contract for lifetime warranty oil change. I’ve been going to Honda cars of Katy for my oil change for 5 years. I’m ready to purchase a second vehic contract for lifetime warranty oil change. I’ve been going to Honda cars of Katy for my oil change for 5 years. I’m ready to purchase a second vehicle but it WILL NOT be from Honda cars of Katy!! More