Katy Honda

Bought my car in October of 2019. When purchasing I had the option to pay extra for oil changes paid for 6 years or 60,000 miles whichever came first. For as much driving as I did it made sense at the time the option to pay extra for oil changes paid for 6 years or 60,000 miles whichever came first. For as much driving as I did it made sense at the time to get it. Now even though I got an oil change for free in June I am being told I have to pay and it was an agreement with the company before. I understand things change but with all the issues I have had this far and it being a brand new car it will probably not only be my first Honda but my last. I was more than patient with the staff and I know it’s not their fault but still sucks when it was something I actually paid for when I purchased the vehicle. More

Be careful before signing that contract. Should have listened to my wife screwed over smdh listened to my wife screwed over smdh More

Bought a battery from them 36 months ago and it died. I thought for sure it would be prorated and cost more money but they replaced it with no charge! Awesome! thought for sure it would be prorated and cost more money but they replaced it with no charge! Awesome! More

FRAUDS!!! SCAM!!! DO NOT BUY ANYTHING FROM THEM… we had purchased the Honda Odyssey 2 years ago from them with the promise/commitment of 5 year free oil change… guess what… my wife took the car in for an o purchased the Honda Odyssey 2 years ago from them with the promise/commitment of 5 year free oil change… guess what… my wife took the car in for an oil change today and was told it is NO LONGER being honored and we have to pay out of pocket $80, because the previous ownership went bankrupt, and all the customers who were promised that free oil change are on the hook to pay out of pocket. TERRIBLE!!! These guys are FRAUDS!!! Will NEVER EVER be doing any business with them. More

My wife took her car in for free oil service which was a selling point on us buying the car. Well they no longer honor that agreement. The reason doesn’t matter. It was an agreement and promise made when bu selling point on us buying the car. Well they no longer honor that agreement. The reason doesn’t matter. It was an agreement and promise made when buying the car. I’m beyond pissed at the $80+ oil change. Don’t listen to these sales people or their service dept. they like to play games. More

DECEPTIVE = Honda Cars of Katy. They cancelled my "frèe lifetime oil change". After being told they are no longer providing the "free" oil changes, I went to discuss with the sales manager. His only resp lifetime oil change". After being told they are no longer providing the "free" oil changes, I went to discuss with the sales manager. His only response was, "That's a torn in my side" and then walked away. After buying 7 hondas from them over the years, they have seen the last of me. This place looks like they are going under from their deceptive business dealings. I feel sorry for their employees. We are looking for a new dealer. They are not my kemosabe! More

Absolutely worst car dealership you can ever come across. no customer service what so ever. rates are 10times higher than market prices and the quality of the works is the worst you can get. Totally Avoid no customer service what so ever. rates are 10times higher than market prices and the quality of the works is the worst you can get. Totally Avoid it. This was my 4th Honda lease but first from this dealership, hard to even explain how poor the overall experience has been. I had my maintenance contract covering oil changes and regular maintenance- but they would not honor it anymore (as they changed their ownership on paper to screw the customers). Please go to any service facility or any dealership, but totally avoid this location. More

Worst service dept on the planet. 4th time going there....every time there's an issue. I show up at 730am....it takes them 15 min just to acknowledge my car is there....only went in because the tire there....every time there's an issue. I show up at 730am....it takes them 15 min just to acknowledge my car is there....only went in because the tire pressure light was on, and I had 2 previous issues running over nails. After telling me it would be 15-20 min....it took 1 1/2 hours for me just to have to leave it there and come back. The excuse? We're behind getting the cars up on the rack....I can't make this stuff up....the manager there constantly blames everyone else for everything to the point I don't know what she's in charge of. She has zero accountability for what goes on there. I complained once before about this place....somebody put a reply on here like they wanted to here my issue...called 4 times....no answer....no call back. If I didn't have every warranty possible on the car....I would not go back....but for sure I would never buy another car from this place. More

purchased my 2019 Pilot for Honda of Katy - was told during the sales process and by finance team that the car purchase came with 5 years of oil changes at no charge. Well today 24 Sept 2021 I took my during the sales process and by finance team that the car purchase came with 5 years of oil changes at no charge. Well today 24 Sept 2021 I took my car in for an Oil Change and a service - Exhaust System Problem warning on dash. When I went to pick up the car after service was completed I was informed that the free OIL change would not longer be honored as the dealer had been sold. I explained did not matter if the dealer was sold I was told by Honda of Katy that I would received 5 years of Oil changes. After 10 minutes or so I was able to get the corporate name and number of the new owner to call. After leaving the dealer and driving about 25 minutes with the understanding that the issue with the Exhaust System had be corrected - almost every warning light on my dash came on and the car was barley able to keep running. After the service I now had the following issues - Car barley able to idle - very hard transmission jerk when changing gears - burning smell - The following are the warning lights - Emissions System problem / Vehicle Stability Assist Problem / Electric Power Steering Problem / Engine System Problem - plus almost every warning light on dash active. Do not know what is going on at the dealership - but I do know they are losing customer trust and possible any new sales from prior customers by not honoring the Oil changes - And their service department seem to have gone downhill and needs to be addressed - Hopefully no long term damage caused to my car by the inept service techs - will have to have Car checked by 3rd party to verify they have repaired everything correctly - More

Purchasing process was satisfactory....however....the service dept is atrocious....I work in customer service....and I've never seen such a disconnect between sales and service. Was told that my warranty service dept is atrocious....I work in customer service....and I've never seen such a disconnect between sales and service. Was told that my warranty that I purchased for $700 would not be honored due to new ownership. Only to find out after going to the front office that it should have been honored. If you paid extra for your lifetime oil change....it's valid....tell the service people to check the computer....because they don't. They're just telling everyone it's invalid. I hope no one else paid money they didn't have to because of the ineptitude of Honda of Katy's service dept. More