Katy Honda

The car was purchased on Friday 10/20/2023. Honda Cars of Katy. I want to express the process, professionalism, and customer satisfaction from day one till now has been very unsatisfactory. Honda Cars of Katy. I want to express the process, professionalism, and customer satisfaction from day one till now has been very unsatisfactory. Tony acted as if he was put out in the whole process, from initial test drive to final deal. Fernado was very unprofessional, he lied stating the fender was replaced, he continually made excuses when asked about workmanship of the repairs and insulted me when he stated I should have bought a new vehicle. The ball was dropped the behalf of Honda Cars of Katy. After the initial drop off the vehicle three attempts were made to remedy the situation and yet its still unfinished. The vehicle will be taken to another Honda location for repair. Stay away from this dealership. There has been zero return calls, text or communication. More

Looked at a 2023 used CRV Hybrid not happy because the car was not fully automatic. Ms. Elena convinced us to come back for a better deal on a 2024 CRV EX-L fully automatic. The next day we went to see M car was not fully automatic. Ms. Elena convinced us to come back for a better deal on a 2024 CRV EX-L fully automatic. The next day we went to see Ms. Elena and she was amazing. The color of the car is right and it has all the bells and whistles was looking for. We spend 5 K more, but we were happy. Thank you Elena and Fernando, we appreciate your services. Jay and Renu Luchun More

I recently had the pleasure of experiencing the very good car service offered by Honda Cars Katy with the help of Raffy. The team not only provided excellent service, but also gave honest recommendatio good car service offered by Honda Cars Katy with the help of Raffy. The team not only provided excellent service, but also gave honest recommendations that were truly in my best interest. First and foremost, their professionalism and attention to detail stood out. What impressed me most was their honesty. In an industry where some service providers may try to upsell unnecessary repairs or services, Rafael took a refreshingly different approach. Their expert technicians thoroughly inspected and diagnosed the problem with my vehicle, then provided me with a detailed explanation of what needed to be done. However, they also took the time to explain the options available to me. Rather than pressuring me into expensive repairs, they provided a range of choices, giving me the freedom to make an informed decision based on my budget and priorities. Their transparency and honesty in this regard truly demonstrated their commitment to customer satisfaction. Furthermore, I was pleasantly surprised by the fair pricing. Despite the top-notch service and quality of work, Raffy presented me with a bill that was reasonable and within my expectations. I truly felt that I received excellent value for the money spent, which is a rare find in the automotive service industry these days. In conclusion, I highly recommend Honda Cars Katy for their exceptional car service and honest recommendations. Their professionalism, honesty, and meticulous attention to detail make them an outstanding choice for anyone seeking a trustworthy car service provider. Whether you need routine maintenance, repairs, or simply honest advice. Thank you to the team at Honda Cars Katy for your outstanding service and commitment to customer satisfaction. Rating: ⭐⭐⭐⭐⭐ More

It been about a month Javier was my salesman. I was afraid at first because I had really bad experiences with car dealerships, bought a bad car in past from peer pressure and even when I took car I was afraid at first because I had really bad experiences with car dealerships, bought a bad car in past from peer pressure and even when I took car to dealership for repairs due to recalls etc it was the worst experience I ever had with Volkswagen dealerships in Katy and in Houston area. I was traumatized so bad I let my vw jetta go freely losing all the money I put into that car and actually didn’t go to any dealership for at least a year. So believe me, I was super nervous when I showed up at Honda Katy dealership to look at car to buy. I even try to be to be prepared by having a guy with me to checkout and test drive the car but something happened and I ended up going alone. Javier assure me that even though I was alone, he would take care of me thru the process and Javier did just that. I felt safe and calm through the whole deal. Javier even followed up days after to checked on me to make sure everything been good. Which it has been great, no complaints, and car running fabulous I love my car. So if shopping for a car here ask for Javier 😊 More

Last two cars I have bought elsewhere took about half an hour. Spent two evenings getting the run around at Katy Honda. They tried every deceptive, sleazy trick in the book. Finally got angry and walked out hour. Spent two evenings getting the run around at Katy Honda. They tried every deceptive, sleazy trick in the book. Finally got angry and walked out in the finance office. Complained to the manager, who thought it was entertaining and stated “ that’s just our negotiation tactics”. This dealership still runs the car business like it’s 1975. Puts overpriced pack on every vehicle, lies like xxxx. Buyer beware. Avoid this dealership like the plague. There are obvious reasons why the Toyota dealership down the road is crowded and this dealership is a ghost town. I can’t imagine why Honda Corporate hasn’t gotten involved considering their overwhelming negative reviews. More

The location has a new GM Teno Fontenot, I purchased a Honda Pilot and was helped by Simon Dzenyo. Took me less than 4 hours to complete the sale. Excellent customer service. Honda Pilot and was helped by Simon Dzenyo. Took me less than 4 hours to complete the sale. Excellent customer service. More

June 2023 - Iheanacho Orabuchi is the worst manager ever. Stay away. Wish we would have read the reviews. You go in for a trade and you come out being scammed. Traded in my 2021 Mazda, for 2023 Honda Pilot. Stay away. Wish we would have read the reviews. You go in for a trade and you come out being scammed. Traded in my 2021 Mazda, for 2023 Honda Pilot. Not only did they add more money to the MSRP but they never processed my trade-in. Iheanacho More

Deceptive trade prices, Advertises vehicles for less than they are willing to sell them for and then tries to add, Reconditioning fees. To get it to the true price. False advertising, Deceptive trade. Has be they are willing to sell them for and then tries to add, Reconditioning fees. To get it to the true price. False advertising, Deceptive trade. Has been reported to BBB, and Texas Attorney general. I suggest anyone who has dealt with this dealer and had same experience do the same. This company needs to be shut down and or all management needs to be cleaned out. I now realize why I was the only Customer in the dealership. More

Deceptive and impossible to work with. After several days of trying to get the drive out price nailed down, an assistant sales manager finally emailed me the final price, on a low mileage After several days of trying to get the drive out price nailed down, an assistant sales manager finally emailed me the final price, on a low mileage 2023 Ridgeline. When I sent my son over to see the truck, before I drove in to pay for it, they told him the truck was already gone to Arkansas. I JUST SPOKE WITH THR MGR, 15 Minutes PRIOR! Got an email from the asst mgr, saying he forgot to check to see if they still had it. A week later it is listed again. for sale there at a lower price. There must be some way to buy a Honda without dealing with crooked dealerships and their games. More

I went in having read all the fine print in the listing I was interested in. Fine print specifically stated that LoJack, PermaPlate & tint were included in the price. When the sales person showed me price sh was interested in. Fine print specifically stated that LoJack, PermaPlate & tint were included in the price. When the sales person showed me price sheet, I told him this and showed him the listing. He left and came back and tried to tell me that the fee he was charging me was for “service for a year” which is a straight up lie. Those items don’t have service fees. Between that and getting a $4k reconditioning fee tacked on, I walked out of the dealership. And they didn’t even bother to call me or anything to make it right. More