Katy Honda
Katy, TX
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I bought a Pilot and Civic from this location. I did the research and was ready to look at a Ridgeline for my wife this year. My 2 Honda vehicles, had the Oil Changes for Life cards. These were not free, bu research and was ready to look at a Ridgeline for my wife this year. My 2 Honda vehicles, had the Oil Changes for Life cards. These were not free, but part of the dealer loaded options. The only reason I took my vehicles there was for warranty work and oil changes. Biggest pet peeve was finding no caps on tire valve stems. Anyways, today I learned that the dealership is not supporting this paid service. I still have the card from Honda Cars of Katy. Card rules state on Line 1 - Non-Cancelable. What the xxxx is going on? I don’t care if the company changes hands, the entity is still responsible. Did you cancel warranties as well? A see a lot of others expressing this concern about oil changes. I will not purchase another Honda - period! I will do my homework as a matter of principle and in the meantime, my local garage will look after my oil changes. Definitely not 80$ Customers should have been informed More
The Honda guy Mr. Raffy Sta Ana is very friendly and highly knowledgeable on services we need he explain everything our car needs and services done to our car. We will definitely comback to honda expre highly knowledgeable on services we need he explain everything our car needs and services done to our car. We will definitely comback to honda express services. More
My service was great as usual. Rafael at the Express Service explained what service my car needed throughly. Impressed with his knowledge 👏. Thank you. Service explained what service my car needed throughly. Impressed with his knowledge 👏. Thank you. More
Friendly attentive personable and informative I asked questions about everything on my paperwork and I appreciate the patience! questions about everything on my paperwork and I appreciate the patience! More
Excellent customer service. Service crew were friendly and courteous. I like how proficient and professional in the work they did on my car. Very satisfied. and courteous. I like how proficient and professional in the work they did on my car. Very satisfied. More
I purchased my vehicle Dec. of 2020 with Honda of Katy! Since then they have always been a great team and helped with all my questions. I was in for a service maintenance on my 2017 Honda Accord for my LED Since then they have always been a great team and helped with all my questions. I was in for a service maintenance on my 2017 Honda Accord for my LED being out. Called for an appointment and took me right in the same day. Great team! Keep up the good work! More