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Katy Honda

Katy, TX

3.8
854 Reviews

21001 Katy Freeway

Katy, TX

77450

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Showing 854 reviews

January 21, 2022

My wife took her 2014 Odyssey in for an oil change. The tech lied to her, said the brake fluid was black. It is almost clear. I changed it 6 months ago. He also said the transmission was in the “red” fo More

by Jglenn713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dwain Davis
Feb 01, 2022 -

Katy Honda responded

Hello, Our team at Honda Cars of Katy truly values your feedback, I understand your frustration over the change in terms to the lifetime oil maintenance agreement, and I’d like the opportunity to discuss the matter with you in more detail. At your earliest convenience, please contact me at 832-913-7271. I look forward to speaking with you soon and resolving this issue. Thank you, Charley Leach Fixed Operations Manager

January 20, 2022

Great service. Very reasonable cost. I went in thinking it was going to cost over $500 but quickly found out it would not cost anything due to the dealer finding recalls that would cover the issues. More

by hughley20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Lively, Dwain Davis, Ricky Smith, Moussa Sininta
Feb 01, 2022 -

Katy Honda responded

We're thrilled to see your five star review! Feel free to reach out to any member of the Honda Cars of Katy team if we can assist you in the future!

January 20, 2022

Service Advisor (Rafael) and service tech (Adam) was able to diagnosed wiring issues on Honda 2009 Pilot preventing any road mishap due to Loss of power. More

by Cris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Sta Ana and Adam
Feb 01, 2022 -

Katy Honda responded

Thanks for the positive feedback, Cris! We hope to see you again soon at Honda Cars of Katy!

January 20, 2022

We were in Katy visiting our daughter when an emergency came up with our Passport. The fine folks at this dealership helped us to get back on the road as quickly as possible. We appreciate the friendly and More

by Pjhugg2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwain Davis
Feb 01, 2022 -

Katy Honda responded

Thanks for the positive feedback! Feel free to reach out to us if we can assist you in the future. Safe travels!

January 19, 2022

Reliable and informative. Best place for Honda maintenance and fast internet to work while your car is worked on. More

by deviprasad.109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Staana
Feb 01, 2022 -

Katy Honda responded

Thanks for the recommendation and kind words! Hope to see you again soon at Honda Cars of Katy!

January 18, 2022

All experiences with Honda Cars of Katy have been very good. No complaints. I will be returning later this year for A/C check up and an oil change. More

by 63Cobra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raphael
Feb 01, 2022 -

Katy Honda responded

Thank you for the kind words and your continued patronage at Honda Cars of Katy!

January 17, 2022

They’re fast. They’re helpful. And I’ve never had to go back because it wasn’t done correctly. And they have Karl Kraig. Best service advisor I’ve had, at any dealership. More

by Paul Houghton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Kraig
Feb 01, 2022 -

Katy Honda responded

Thanks for the positive feedback, Paul! We appreciate the recommendation and hope to see you again soon at Honda Cars of Katy!

January 17, 2022

The service consultant was courteous and explained things clearly. The work was completed on time and at the quoted price. The work was well performed. And the issue has been resolved. More

by ronto34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Feb 01, 2022 -

Katy Honda responded

We appreciate you trusting the team at Honda Cars of Katy with your automotive needs. Hope to see you again soon!

January 16, 2022

Simon and Elvis were the two employees helping me and they both were helpful, informative & patient. More

by devanyp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon & Elvis
Feb 01, 2022 -

Katy Honda responded

Thanks so much for the kind words! Simon and Elvis are part of the dream team here at Honda Cars of Katy. Hope to see you again soon!

January 16, 2022

I was very pleased with the service at Honda dealer. They addressed my car needs with promptness and good courtesy More

by Chita956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Feb 01, 2022 -

Katy Honda responded

Thank you so much for taking the time to provide our team with such positive feedback! Hope to see you again soon.

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