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Katy Honda

Katy, TX

3.6
852 Reviews

21001 Katy Freeway

Katy, TX

77450

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Showing 852 reviews

January 26, 2022

I was made aware of the dealership when the HondaLink app informed me my truck was due for a recall part. I scheduled online, and when I showed up to my appointment, the service rep. Was kind, thoughtful, an More

by Mrdicksonbhe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Avila
Feb 01, 2022 -

Katy Honda responded

Thanks for the five stars! We appreciate you trusting the team at Honda Cars of Katy and hope to see you again soon!

January 25, 2022

I believe you are on top of things, no matter how things are on the out your focus on each customer according to their needs. Thank you again. More

by George Tristan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Lively, Dwain Davis, Ricky Smith, Moussa Sininta
Feb 01, 2022 -

Katy Honda responded

Hello George, please reach out to any member of our team. We aim to provide five star service to each client at every visit and would like to speak with you in regards to what we can do to earn the extra three stars and your recommendation. Thank you!

January 24, 2022

Excellent service! My advisor was friendly and knowledgeable, very helpful. Would definitely recommend to my friends and family. More

by becky_serenity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanna Graves
Feb 01, 2022 -

Katy Honda responded

Hello Becky, we appreciate the five stars and kind words!

January 23, 2022

Fantastic. The service was quick and professional. Thank you. Will come back again, soon. Bye. More

by facos1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desk clerk
Feb 01, 2022 -

Katy Honda responded

We're thrilled to see the five stars and positive feedback. Hope to see you again soon at Honda Cars of Katy.

January 22, 2022

Top notch service. Very friendly. Helpful. Love going to Honda because I’m well taken care of and so is my vehicle More

by andecas1963
Recommend Dealer
Yes
Employees Worked With
Tiffany Lively, Dwain Davis, Ricky Smith, Moussa Sininta
Feb 01, 2022 -

Katy Honda responded

Thanks for taking the time to leave us a review. We hope to see you again soon!

Feb 01, 2022 -

andecas1963 responded

Here’s my email. andecas1963@gmail.com

January 22, 2022

Service department took extremely good care of my car especially Troy and his team of technicians More

by maryannlejeune
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Brer
Feb 01, 2022 -

Katy Honda responded

Thanks for the five stars, Mary Ann!

January 22, 2022

Excellent oil change. However, the cost service is double cost to compare to other dealers. More

by Castlerock125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwain Davis, Ricky Smith
Feb 01, 2022 -

Katy Honda responded

Thank you so much for the five stars!

January 22, 2022

Friendly service members in the Express section. Also I called the service department & without even seeing my vehicle they were spot in with their diagnosis of my mechanical issues. Also, despite being sh More

by YFN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know the name of the nice lady
Feb 01, 2022 -

Katy Honda responded

Thanks so much for letting us know that we were able to provide five star service in a timely manner during your recent visit to Honda Cars of Katy! Hope to see you again!

January 21, 2022

My wife took her 2014 Odyssey in for an oil change. The tech lied to her, said the brake fluid was black. It is almost clear. I changed it 6 months ago. He also said the transmission was in the “red” fo More

by Jglenn713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dwain Davis
Feb 01, 2022 -

Katy Honda responded

Hello, Our team at Honda Cars of Katy truly values your feedback, I understand your frustration over the change in terms to the lifetime oil maintenance agreement, and I’d like the opportunity to discuss the matter with you in more detail. At your earliest convenience, please contact me at 832-913-7271. I look forward to speaking with you soon and resolving this issue. Thank you, Charley Leach Fixed Operations Manager

January 20, 2022

Great service. Very reasonable cost. I went in thinking it was going to cost over $500 but quickly found out it would not cost anything due to the dealer finding recalls that would cover the issues. More

by hughley20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Lively, Dwain Davis, Ricky Smith, Moussa Sininta
Feb 01, 2022 -

Katy Honda responded

We're thrilled to see your five star review! Feel free to reach out to any member of the Honda Cars of Katy team if we can assist you in the future!

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