Katy Honda

My daughter and I were extremely disappointed with this dealership. Mr. Olu Thompson had the driest personality for a salesman, to the point of being rude. We asked to see his inventory of used vehicles bu dealership. Mr. Olu Thompson had the driest personality for a salesman, to the point of being rude. We asked to see his inventory of used vehicles but he started to ask personal information from my daughter and pushed a paper for her to sign. He had no interest in what we wanted. At this point I insisted that we wanted to see his inventory before we signed anything. I was ready to walk out but my daughter wanted to proceed. After we walked through the lot, my daughter found a couple of models she was interested in. He came back with prices, estimated a trade-in for her 2013 Altima at $750.00. After I offered to pay her $750.00 for the Altima and keep it, new prices were worked out and a new offer of $2500.00 for the Altima came out??? We spent 8 painstaking hours there through negotiations and my daughter cried at one point as she explained she had a fixed budget and he kept coming back with over budget offers, in complete disregard for what we said. At one point, I wanted to see the offer he was presenting and he was covering the itemized list with his hand to avoid me seeing it. I asked him to print a redacted copy and he would not do it. I am a 77 year old, I delt with many car salesmen before but I was never disrespected that way by one until then. I walked out angry but my daughter felt that we had spent too much time there to go anywhere else this day. She ended up buying the car HIS way, with the numbers being massaged to look like it was in our favor. I, for one, will never go back to that dealership again. More

Excelente atención del personal sr Fernando, Sergii y Kenneeth muy profesional y satisfactoria, cubrieron todas mis expectativas. Kenneeth muy profesional y satisfactoria, cubrieron todas mis expectativas. More

On my arriving to Katy Honda Mose Davis greeted and assisted me finding the problem with my Car. I notified him that the issue was ABS sign has been gone up twice and resisting to start the Vehicle. He assisted me finding the problem with my Car. I notified him that the issue was ABS sign has been gone up twice and resisting to start the Vehicle. He listened to me very patiently and made sure to confirm if there's something more. Mose assures me to get the complete diagnosis and inspection. It was a busy day, so rather making me to wait he gave the options for a ride or loaner car which was very helpful. I recommend Mose he's very knowledgeable and helping. Thank you. More

Went in to get maintenance done. Service was quick, was in and out in around an hour. James Na helped with that a lot, he was quick and helpful. Service was quick, was in and out in around an hour. James Na helped with that a lot, he was quick and helpful. More

Once Again Douglas Torres in Parts Has helped me out! !! My Honda Parts Man!!! If there were more stars I would Add them!!! !! My Honda Parts Man!!! If there were more stars I would Add them!!! More

Worst dealership ever. Purchased online. Took forever to get copies of the paperwork and now over 2 months and still waiting on plates. Half the time the receptionist doesn Purchased online. Took forever to get copies of the paperwork and now over 2 months and still waiting on plates. Half the time the receptionist doesn't answer the phone. Submitted complaint to the state DMV. Don't buy from this dealer. More

I went into the dealership today to order a new part and to inquiry about a recall part (fuel pump) for 2018 Honda Ridgeline. Ms. Zully Rivero in the Parts Department was very helpful. Ms. Rivero found the to inquiry about a recall part (fuel pump) for 2018 Honda Ridgeline. Ms. Zully Rivero in the Parts Department was very helpful. Ms. Rivero found the part I was looking for and ordered it for me. My part should be in by Friday, 12/27/2024. My recall part was not in stock. Ms. Rivero advised that she would make a note to check on the recall part and let me know when a shipment comes in. I'm glad Ms. Rivero helped me today! I plan to order more parts for my Ridgeline in the future. I will look for Ms. Rivero for all my new part needs in the future. Merry Christmas! More

Here is how it went. I liked a car having listed price above my budget. I put the enquiry got the call from sales person. I clearly mentioned my budget and what I was loo I liked a car having listed price above my budget. I put the enquiry got the call from sales person. I clearly mentioned my budget and what I was looking. He insisted me to visit the showroom once for price negotiation. I visited showroom and deal didnt go through on the price which the dealer has mentioned. I returned empty handed that day. It was rainy Saturday I drove all the way and returned. Monday I increased my budget to certain extend and called the sales person again can we have a Deal this price ? He promised me to get back after having discussion with manager. in the noon I got call from same Sales Person he said Deal can be Done on negotiated price. Hurray...I went their post finishing my work with excitement. I clearly told I do not have much of the credit history as Im new to US. I had preapproval from a Bank already but Katty Honda manager told me they can get cheaper loan for me and I need to fill application. I filled it and it went to Hard enquiry obviously nothing came out from my history as I was new here. after 10-15 min Sales person's Manager came to me and said vehicle listed in their website had wrong inventory number. They cant offer me vehicle on the negotiated price. I have to pay 3K extra to take the vehicle. Wow they wasted my 5 hours almost if the sales person and his manager wasn't sure about deal price what the xxxx they called me at showroom for what ? I got their excuse for not selling me vehicle on negotiated price because they might not be getting cheaper loan for me what they promised. Deal is Cancelled and I lost my lots of time dealing with highly unprofessional Dealer. Please avoid this dealer and whatever dealer you visit better to take quote of negotiated price on paper (before they pull your credit history ) which they cant refused later. Wish to rate them -5 but their is no option. More

I experienced exceptional service from Ken Eborka at Katy Honda. Ken expertly managed the entire vehicle leasing process, providing unparalleled service without any hassle. If you're considering leasing or p Honda. Ken expertly managed the entire vehicle leasing process, providing unparalleled service without any hassle. If you're considering leasing or purchasing a vehicle, visit KATY HONDA and ask for Ken Eborka, the Car guy—you won't be disappointed. More

My experience with HONDA Katy was nothing short of exceptional. From September 24 to September 26, 2024, their team demonstrated an unparalleled commitment to customer satisfaction that truly sets the exceptional. From September 24 to September 26, 2024, their team demonstrated an unparalleled commitment to customer satisfaction that truly sets them apart in the automotive industry. I purchased a 2025 Honda CR-V Hybrid on Thursday, September 26, 2024, and the entire process was seamless, efficient, and surprisingly enjoyable. What struck me most was their unique approach: the team at HONDA Katy does not just sell vehicles; they help you buy your vehicle. This subtle distinction made all the difference in my new car-buying journey. The process began on Tuesday, September 24, 2024, with an online credit application, which was handled promptly and professionally by their Internet Manager, Miss Crysta Glaze. Their responsiveness and attention to detail were impressive, especially considering that I never set foot in the dealership – everything was done remotely! The Sales Agent I worked, Mister Andres Gutierrez, with went above and beyond to understand my needs and preferences. Despite our interactions being entirely over the phone, he provided detailed explanations of the vehicle's features and helped me make an informed decision. His expertise extended beyond just the car itself – he even assisted me in securing an excellent rate for my auto insurance. On Wednesday, September 25, 2024, the Finance Manager, Mister Sunny Rasol, worked diligently on my case. He took the time to explain various financing options clearly and secured terms that fit my budget perfectly. His transparent approach to fees and conditions was refreshing and greatly appreciated. What truly sets HONDA Katy apart is their cohesive team approach. Each department worked in perfect harmony to ensure a smooth, stress-free experience. (They did not really give me time to stress about whether or not they would approve my loan). They were proactive in their communication, keeping me informed at every step of the process. The speed at which they were able to complete the transaction was remarkable. From my initial online application on Tuesday to driving away in my new CR-V Hybrid on Thursday, the entire process took just three days. This efficiency, combined with their unwavering commitment to customer service, made for an outstanding car-buying experience. I cannot recommend HONDA Katy highly enough. Whether you are looking to buy in person or remotely, their team's expertise, professionalism, and customer-first approach will make them the go-to dealership in the Katy area (if they are not already). Remember, at HONDA Katy, they do not just sell vehicles – they help you buy your vehicle, and that makes all the difference. If you are in the market for a new Honda, do yourself a favor and give HONDA Katy a try. You will not be disappointed! More