Karl Knauz BMW - Service Center

James Matus is the most honest and ethical service advisor, I have ever dealt with. Not only do I believe this to be a true reflection of his character, I also view this as a reflection of how Knauz c advisor, I have ever dealt with. Not only do I believe this to be a true reflection of his character, I also view this as a reflection of how Knauz chooses to do business. Coming off of a horrendous service experience at Fields BMW in Northfield, where they manufactured problems regarding my vehicle that were nonexistent, my experience with James at Knauz, was like a breath of fresh air. After being told by the service manager at Fields, that the quiet ticking noise I was hearing was a potentially dangerous safety issue, amounting to close to $3000, I told them to put my car back together and I brought it to Knauz. I had a copy of what Fields wrote was wrong with my X5, but all I told James was that my car was making a ticking noise. I was given a brand new BMW 5 Series loaner to drive and the next day James called to tell me my car was ready. The cost of the repair was $128, tax included. Upon picking up my car, I showed James, the repair and estimate sheet I had received from Fields and asked him if he was sure, that my vehicle wasn't experiencing any of the issues Fields had claimed. He told me he was positive. There was a previous occasion that Fields had told me something similar, after just bringing my car up from Florida, where I had it checked out before I made the trip back. Unfortunately for me, that time I fell for what Fields told me and it cost me another $1800. That was a few years ago, when I was already out of my extended warrantee, and I have brought my car to James and Knauz ever since. The technicians who have worked on my X5, have also done a top notch job. My BMW was purchased out of state, however, the next one I buy, will most definitely be from Knauz. Thank you, James and everyone at Knauz! Integrity is a hard commodity to come by in the car business and in general, and I appreciate yours tremendously! More

I've buying and servicing my cars at Knauz for almost 20 years. The service department plays an important role in my decision making process when looking for a new car. The Service department keeps me com years. The service department plays an important role in my decision making process when looking for a new car. The Service department keeps me coming back after all these years! Most recently, they helped me get my 2002 X5 back in running shape after being "neglected" (not driven) for a few years due to personal issues. The outstanding personalized service included helping me decide/understand what to get fixed first and providing me with a loaner so I wouldn't have to worry about getting to work. Driving it from the dealership last night reminded me why we bought this car 10 years ago: FUN!! More

Let's see.... Where shall I begin. First, there was the question of whether or not, when they told us that the A/C part in need of replacing was NOT actually any one of the many A/C parts they previously r question of whether or not, when they told us that the A/C part in need of replacing was NOT actually any one of the many A/C parts they previously repaired and/or replaced. I think this suspicion is fairly legitimate given that the car was just returned to us 2 days prior after just having had $1700.00 worth of repairs that included the A/C unit. To have waited this time nearly 3 weeks for the repair to be done was also fairly disconcerting. Unbeknownst to us, however, was the fact that they had apparently first received defective parts which they then had to wait to be replaced before the work could even be started... This, I think, should have been told to us at some point during the many phone calls WE had to initiate to find out the status of the repairs. Then to be told that in addition to this time consuming delay the drivers door got damaged and would now need to go to the body shop..... Well, at this point I am convinced that things have gotten a bit out of control. Now, this past Friday, June 18th, they brought the car back. We assumed, of course, that everything had been completed properly. However, no sooner than my wife had driven less than two miles, the car began overheating and the A/C, which for the past mile and a half had been functioning correctly, was now blowing out hot air. They have picked up the car again and I will await hearing from them before adding any additional comments. More

I meant to sya I DO NOT RECOMMEND THEM. In my opinion and from my experience, this is the worst BMW dealership, period. Our 3-year old BMW 330 was at Knauz BMW for a scheduled service work. While at Knau and from my experience, this is the worst BMW dealership, period. Our 3-year old BMW 330 was at Knauz BMW for a scheduled service work. While at Knauz, our car [which was in pristine like-new, not a scratch condition] was damaged and repainted by Knauz without our consent. Knauz refused to accept responsibility for diminution of value. They were unbelievably arrogant. Essentially, their position was: yes, we've damaged your car, yes, we've repainted it, so what, you deal with it. My advice - do not buy any vehicles from them and do not service your cars there, you may end up with a huge loss on your hands. More

Just brought my car in this past Monday for Service. I made the appointment with no problem. I dropped my car off at 8:00am in morning to Matt in Service, not friendly or helpful. I told him what I wante made the appointment with no problem. I dropped my car off at 8:00am in morning to Matt in Service, not friendly or helpful. I told him what I wanted done said I needed a courtesy car and, he pointed me to Enterprise and sent me on my way(there were 5 courtesy cars sittin in the bay). I was not told when my car would be ready and I was not give a progress call. I called at 12:00 and Matt was at lunch so I called back at 1:45pm because I still had not heard from Matt. He was not available so I left a message. He called back at 2:15 pm and let me know that the work I asked for was completed and that I needed a new alternator belt and rear tires. I said I would like to pick up the car, he said it would be ready at 3:15 pm. I arrived at the dealership, Matt did not great me or even say hello when he saw me at the cashier. He did not explain the vehicle check and what that entailed and did not check me out. I had to ask a different SA to go over my work invoice! I must say that I am over all very disappointed with the service which I received. I would probrably get better service at Jiffy Lube. I highly recommend going elsewhere for sales and service of your BMW. More