Karl Knauz BMW - Service Center

I had an unfortunate problem that required BMW to buy back my car due to serious engine problems. The entire service team at Knauz, especially Jeremy and James were terrific in both explaining my pr back my car due to serious engine problems. The entire service team at Knauz, especially Jeremy and James were terrific in both explaining my problems, and keeping me up to date on possible repairs. When it became clear that the car couldn't be fixed, my salesperson Judy Powell was outstanding. She helped me with the ordering, kept me up to date with the progress of the car, and did a great job with delivery More

Extraordinary! I am absolutely impressed with the Extraordinary! I am absolutely impressed with the outstanding and extraordinary services provided by Aldo Carreno, an assistant service consu Extraordinary! I am absolutely impressed with the outstanding and extraordinary services provided by Aldo Carreno, an assistant service consultant at Karl Knauz Motors. As a BWM owner, I don’t just value the ultimate driving experiences, but more importantly, the services provided by the dealership. I strongly believe that’s what makes BMW stands out among its competitors. I had purchased an extended maintenance warranty for my X3 and didn’t realize that it was just expired less than a week ago. Aldo was very helpful was able to contact BWM to extend my warranty for the day of service so the warranty can cover the cost of the services. I applaud BMW’s commitment to ensure a 100% customer satisfaction. Before this, I am a BMW fan, now I am a loyal BMW fan. Thanks again for your extraordinary service! More

Gus received my frantic call at about 8:15 am 4/17/12: I had a blowout flat directly across the street from the dealership on rte. 41, going southbound..dangerous traffic! Gus said that he would get someon had a blowout flat directly across the street from the dealership on rte. 41, going southbound..dangerous traffic! Gus said that he would get someone over to help and drive me to work. When I asked him if he wanted my phone #..he said semiseriously..."Don't worry I see you from here!" Short time and Armando and Nick? came in a car with all needed to take care of a flat. One gentleman stayed and Nick? drove me to work. KNAUZ employees are AWESOME! We have been with them for at least 10 years....they really don't know us personally, but they knew I was someone in trouble and they were there...quickly and efficiently!!! This has always been our experience with them! THANK you "Team Knauz" More

Jeremy was a excellent example of quality customer service you rarely find today. He treated me as if I was a customer (not common) and that my business mattered to him and the dealership. For that service you rarely find today. He treated me as if I was a customer (not common) and that my business mattered to him and the dealership. For that I will always come back. Management should be very proud of him and it shows that he cares about his customers and the dealerships reputation. More

This dealership has to be one of THE best BMW dealerships on the planet ! I was extremely satisfied with the Sales staff when I purchased my BMW in 2009. But to me what really sets this dealership apart fr on the planet ! I was extremely satisfied with the Sales staff when I purchased my BMW in 2009. But to me what really sets this dealership apart from the rest is the Service department. Gus Hirth has got to be one of your best Service managers. Anytime I get a service light to come on, I swing by the dealership and it is NEVER a problem to look at my car that same day and they always have a loaner to provide. The service is usually done same day - and NEVER longer than next day. The work they do is quality, and they ensure they give you the best price they possibly can. I never thought I would ever brag about a Service department of a car dealership...but those guys at Knauz are the BEST ! Thanks ! Lily Rankovich More

Could make appointment on the same day of call Could get Could make appointment on the same day of call Could get loaner vehicle Agreed to make annual check a week earlier Quick turn-around Received call Could make appointment on the same day of call Could get loaner vehicle Agreed to make annual check a week earlier Quick turn-around Received calles with summary of inspection Easy pick-up when service was done More

My 2006 BMW M5 was having issues w/ the steering wheel lock and would not start. James Matus (Service Advisor) provided me the contact info for a local towing company and got me in the next day. I also lock and would not start. James Matus (Service Advisor) provided me the contact info for a local towing company and got me in the next day. I also asked for them to provide me costs for two new front tires and to fix a failed parking lamp. I was provided a nice loaner at no charge. While my car was in, they suggested I get some regular maintenance items taken care of (oil + filter, air filters, power steering fluid, and coolant). They also did a complete once over of my car to make me aware of anything that may require future attention. My car was ready on time when I came in to pick it up. The ride home was great - everything was solid, yet smooth - just the way it should be. My wallet takes a bit of a hit when I bring it in but the friendly service and quality of the work at Knauz BMW makes it OK. More

My husband and I have been working with James Matus, our Service Advisor, for over four years. We highly commend James and the BMW Knauz service team and engineers/technicians for providing us the most out Service Advisor, for over four years. We highly commend James and the BMW Knauz service team and engineers/technicians for providing us the most outstanding personalized service and customer experience we have experienced, and we have owned and serviced BMW's in various cities in the US and around the world. James and the Service Team have consistently demonstrated the highest level of professionalism, personal integrity, knowledge, quality, and honesty with us and towards all we have referred. We greatly appreciate the positive relationship and high level of trust which James and Knauz have fostered with us - this has been a key factor in our continued loyalty to BMW and to Knauz, and we congratulate Knauz management for placing the highest priority on customer satisfaction and care. We will continue to recommend James and Knauz to our friends, family, and colleagues. More

Gus and James knowleageable and very friendly service professionals. Both are very professional in their dealings with customers and takes time to obtain the details of the service needs and explain the professionals. Both are very professional in their dealings with customers and takes time to obtain the details of the service needs and explain the next steps. Both never fails to follow-up and provide updates. I always look forward in bringing my car for service because I know they will take good care of me as a customer. I developed friendship with Gus and James in a just a very short period of time. They are awesome. I highly recommended Knauz BMW to my friends and relatives. By the way, my 3 kids who also own BMWs feels the same way to these wonderful individuals. More

James Mattus is responsible for the exceptional ratings that I provided. His attention to detail, proactive problem solving, and helpful advice consistently goes above and beyond my expectations. He is the that I provided. His attention to detail, proactive problem solving, and helpful advice consistently goes above and beyond my expectations. He is the reason that I keep coming back to Knauz for service on my car. I actually look forward to my service appointments with James - he is that good! More