Karl Knauz BMW

As everyone living in the world knows right now, there are severe supply chain and production issues facing numerous industries, especially the auto industry. Since the start of the Covid pandemic, my wif are severe supply chain and production issues facing numerous industries, especially the auto industry. Since the start of the Covid pandemic, my wife, Sarah, has been working remotely, and as a result, hasn't had the need for a vehicle to drive. That changed this past week when her company announced a back-to-office date. We immediately began looking for a nice vehicle for her to drive and soon found that there wasn't much out there to be had. My dad is a customer of Knauz BMW and offered to give his guy, Rolly Davidson, a call to see what they had to offer. The BMW X1 had caught our eye with its sleek style and reasonable base price, considering what it offers. From the moment Rolly called my dad back, he was frank with him about the severe shortages and market conditions. However, he did have a pretty fully loaded X1 that had become available due to a customer order cancellation. After hearing Rolly's assessment, it quickly became evident that we would need to act fast if we wanted to secure the vehicle, so I called my wife and told her that we needed to head to Knauz after work that day. As soon as we walked into the dealership, Rolly approached and greeted me by name. He took us right outside to check out the X1, and it quickly became apparent why BMW has such strong customer loyalty. Everything about the vehicle was elegant and screamed luxury. We decided to take a test drive, and before we left, Rolly went over numerous features of the vehicle to ensure our test drive was comfortable. Being behind the wheel, I could tell from the moment we left the lot that the X1 was flawlessly constructed German engineering. It has a very sturdy handle that leaves the driver feeling in control. The heads-up display is a game changer for preventing distracted driving and keeping to area speed limits. Once we got back to Knauz, it was apparent that we wanted to move forward with leasing the X1, and Rolly had already prepared a couple different scenarios for us in terms of money down and payments. We had our 10 year old son with us, so while we took a look at the numbers, Rolly took him to get some hot cocoa (barista style!). Once we decided on the payment route we would go, we needed to take care of the paperwork side of things. Rolly took us over to Scott's office, and just like Rolly, Scott was kind, professional and easily guided us through the process. Once that was complete, Alex took over to do a quick run-through of the X1's features and made sure my wife had her phone connected to the car via wireless Apple CarPlay (another great feature of the X1). All in all, we couldn't be happier with our experience at Knauz BMW, and specifically with Rolly Davidson. I should also mention that we weren't able to get to the dealership until about 70 minutes before they closed for the night. Everyone mentioned above, along with a few others, stayed past close to make sure we could drive the X1 off the lot that night. No one came across as annoyed that they had to be there late, and they were all very kind and accommodating. Even though it may be tough to find an actual vehicle at the moment, if you are in the market for a luxury vehicle, my wife and I cannot recommend Knauz BMW enough. Make sure to ask for Rolly Davidson if you're looking for someone who honestly cares about your needs and will work hard to make sure you leave the dealership happy! More

These guys are at the top of their game. Exceptional service end to end. Bob sets the tone for the dealership and Pedero Mata in sales and Scott Adduci and doug Kamp in finance demonstrate Exceptional service end to end. Bob sets the tone for the dealership and Pedero Mata in sales and Scott Adduci and doug Kamp in finance demonstrate the ethos. Great experience. I highly recommend the team at Knauz More

We had a fantastic experience at Karl Knauz BMW. We worked with Sam Picchietti and he was great to work with, answered all of our questions and not pushy whatsoever. We spent the entire day with him We worked with Sam Picchietti and he was great to work with, answered all of our questions and not pushy whatsoever. We spent the entire day with him, and I was blown away that he even ordered us lunch! Above and beyond in every way. More

Wonderful experience! We ordered our 8 series convertible a few months ago, while knowing that it might take some time due to material shortages. Marek Gryc made sure we w We ordered our 8 series convertible a few months ago, while knowing that it might take some time due to material shortages. Marek Gryc made sure we were kept up to date as to when the car went into production, when it was at port in Germany, when it was headed to the US, and when it left port in Baltimore to come to Illinois! I think he was just as excited as we were to see our beautiful car! We picked it up today, and I honestly have never had a transaction go any easier!! Alec Rodrigues (our BMW Genius) took extra time with us to make sure we knew all of the “Bells and Whistles” (there are a lot of them!) This won’t be the last time we buy from Knauz! Thank you for such a great experience! More

Devine connection is what I call it! I connected with Rolly, my maiden name is Rolland, online but didn't expect what I received in-person. His God's gift shined through his passion. I connected with Rolly, my maiden name is Rolland, online but didn't expect what I received in-person. His God's gift shined through his passion. The love for people is what I felt....not a car salesman. God blessed him with abilities that can't be taught. Contine to shine and love no matter what you see before you. The best experience I've ever had!!! Lifetime family. Luke's expertise reflects the genius marketing sign on his desk. He's the subject matter expert in the software/features, but he performed with great high energy and confidence while keeping a smile on my face. I drove over an hour and I'll doing over and over again. Thank you to the two of you and the rest of the team for taking care of me. Most importantly, thank you for treating me like a family. More

Friendly customer service and support. Smooth and quick process. Communication on vehicle, inventory, process was excellent. Smooth and quick process. Communication on vehicle, inventory, process was excellent. More

Knauz BMW is the premier auto retailer in the Chicago area because of the caring employees that listen to their customers and provide excellent support before, during, and after the sale. Make your next area because of the caring employees that listen to their customers and provide excellent support before, during, and after the sale. Make your next purchase enjoyable, go to Knauz! More

I have leased several cars from different dealerships over many years. I highly recommend Knauz and their BMW sales staff. Spencer Parker was fantastic finding the BMW that had all the features I wanted over many years. I highly recommend Knauz and their BMW sales staff. Spencer Parker was fantastic finding the BMW that had all the features I wanted and was within my budget. I highly recommend Spencer if you're looking for a five star salesman! Thank you to Bob Graziano for the many years he has worked with me to lease a BMW. Scott Adduci was easy to work with and efficient in explaining the paper work. Thanks also to Alex Tellez for walking me through the features on the car. All were professional and excellent. No pressure from anyone! More

This was our first car purchase, and working with Howard Kraus and his colleagues was fantastic. From beginning to end, they were helpful, patient and honest. We’ll definitely recommend them. Kraus and his colleagues was fantastic. From beginning to end, they were helpful, patient and honest. We’ll definitely recommend them. More

Sam Picchietti has been really helpful during my purchase of an X5 M50i. He knows the vehicle well and is eager to help me get one. He is also responsive to my questions and concerns whenever I try to contac of an X5 M50i. He knows the vehicle well and is eager to help me get one. He is also responsive to my questions and concerns whenever I try to contact him. I’m glad I have him to help me with my new car. More