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Karl Knauz BMW

Lake Bluff, IL

4.6
1,290 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,290 reviews

March 04, 2023

Rolly was so easy and great to work with! His expertise compares to no one. Toured the whole facility with me and explained every detail that goes into buying a car from Knauz. I will only bu More

by Dilles5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Karl Knauz BMW responded

Hi there, thank you for taking the time to share your experience with us. We're thrilled to hear how much you enjoyed working with Rolly! We always appreciate feedback, but comments like yours are especially rewarding to receive. Congratulations on your new BMW! We appreciate your business & we're looking forward to the next opportunity to work with you!

March 01, 2023

This dealership is beyond amazing. From the friendly faces that greet you as soon as you walk in the door, to the unforgettable customer service, they couldn’t be better. Not to mentio More

by Emma W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Karl Knauz BMW responded

Hi Emma, thank you for sharing your thoughts with us. We're so glad to hear how much you enjoyed working with Rolly! We strive to provide friendly, knowledgeable service, so it's wonderful to receive your comments. Congratulations on your new BMW! We appreciate you reaching out to us & we're looking forward to your next visit!

February 27, 2023

I was undecided about getting a new X3 so decided to see if Howard Kraus was still with Knauz. I had dealt with Howard 5 yrs earlier and had a truly exceptional experience. I find the car purchase process More

by Kathy F
Recommend Dealer
Yes
Employees Worked With
Howard Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Karl Knauz BMW responded

Hi Kathy, thank you for reaching out to us. We're thrilled to hear how much you enjoyed working with Howard again! We strive to provide friendly, knowledgeable service in a low-pressure environment, so we greatly appreciate your kind words. Thank you for your business & congratulations on your new X3! We're looking forward to your next visit!

February 25, 2023

Rolly Davidson offered us an outstanding service when we bought our first car at the Knauz BMW in Lake Bluff- IL. Rolly was very helpful answering all questions with patience and he didn’t pushed us and More

by Radu Fega
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Karl Knauz BMW responded

Hi Radu, thank you for taking the time to leave this review. We're thrilled to hear how much you enjoyed working with Rolly! We strive to provide friendly, knowledgeable service in a low-pressure environment, so it's wonderful to receive your comments. Congratulations on your new BMW! Thank you for your business, as well as your feedback. We're looking forward to your next visit!

January 10, 2023

Excellent service, especially Sam Picchietti! I highly recommend everyone at this dealership and will continue to spread the word to others! More

by ST
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Karl Knauz BMW responded

Hi there, thank you so much for your kind words. We're very glad to hear how much you enjoyed working with Sam! We greatly appreciate your business, as well as your recommendation, & we're looking forward to your next visit!

January 09, 2023

I enjoy going there they greet ya with a smile,take care of you.:)o More

by pagers81@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Karl Knauz BMW responded

Hi there, thank you for leaving this review. We strive to provide great service, so we're thrilled to hear how much you enjoy working with Caesar! Thank you for your kind words, as well as your business. We're looking forward to your next visit!

December 02, 2022

This is the best BMW dealership I have ever been to. I stopped by initially because it was the only dealership in the Chicago area that had in the lot the model I was interested in. I was very impress More

by maria.romero.yuste
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Wojtas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Karl Knauz BMW responded

Hi Maria, thank you very much for leaving this review. We're thrilled to hear how much you enjoyed working with Spencer, Doug, & Luke! We strive to provide transparent service in a low-pressure environment, so it's wonderful to receive your comments. Congratulations on your new BMW & thanks again for taking the time to share your thoughts with us! We appreciate your business & we're looking forward to the next opportunity to work with you!

November 19, 2022

Sam was great! Knowledgeable and answered all our questions. He helped us pick the best car for us! Made the process super easy. Thanks Sam!!! More

by Dee H.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Wojtas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Karl Knauz BMW responded

Hi Dee, thank you so much for leaving this review. We strive to provide friendly, knowledgeable service, so we're thrilled to receive your comments about your experience working with Sam! Congratulations on your new BMW & thanks again for reaching out to us. We'll see you next time!

November 18, 2022

Sam was attentive and informative throughout the entire car shopping process. He helped me figure out the best car for me and was as excited as I was when the car arrived! This is the second car we have pu More

by jmbowen
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us. We're thrilled to hear how much you enjoyed working with Sam! Providing great service is our top priority, so it's wonderful to receive your comments. Thank you for your business, & congratulations on your newest BMW! We appreciate hearing from you & we're looking forward to your next visit!

November 04, 2022

Luke and dealership quoted me several thousand over what other dealers were giving me. No one here had half a mind to do business. More

by Bad BMW
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spencer Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Wojtas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Picchietti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Pudlo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us. We're terribly sorry to hear that you had a disappointing experience. Providing great service is extremely important to us, & it's never our goal to leave a client feeling dissatisfied. We are currently looking into this situation.