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Karl Knauz BMW

Lake Bluff, IL

4.7
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,287 reviews

May 17, 2020

Sam Picchietti was absolutely great to work with, from answering all my questions regarding vehicle / pricing to streamlining my purchase process, made me a happy customer. There’s a reason this dealershi More

by Steven F
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian (product specialist)
May 20, 2020 -

Karl Knauz BMW responded

Hi Steven, thank you very much for taking the time to leave this review. We're very glad to hear that our entire team made your experience so enjoyable! We love making happy customers, so your comments are greatly appreciated. Congratulations on your new X5 and welcome to the Knauz BMW family! Thanks again for your comments. We're looking forward to the next opportunity to work with you!

May 14, 2020

Fantastic customer sales and service with Sam Picchietti Great experience with Sam Picchietti, let us take test drives, ran us through the features of the X5 and ended up getting us a great deal! Very apprec More

by jameseparks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Karl Knauz BMW responded

Hi James, thank you for leaving this review. We're so glad to hear that you had a good experience working with Sam! We'd also like to congratulate you on your new X5; a new BMW is always worth celebrating! Thanks again for leaving your feedback with us; we appreciate your kind words, as well as your business. Thank you for being part of the Knauz BMW family!

May 13, 2020

Great deal on X3M Had a phenomenal experience working with Shane, Scott, Brandon, and the entire Knauz team. Shane was extremely knowledgeable and accommodating. I got More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Adduci, Shane Lyon, Brandon Helbig
May 13, 2020 -

Karl Knauz BMW responded

Hi David, thank you for leaving your thoughts with us. We're so glad to hear that you had a phenomenal experience working with our team to get your new X3M (congratulations, by the way!) We strive to provide excellent service to our customers, so reading comments like yours are always exciting! We appreciate your business, as well as you taking the time to reach out to us regarding how things went. Thanks again; we'll see you next time!

May 13, 2020

Great Experience from start to finish After contacting a couple BMW and Audi dealerships, Sam Picchietti was the only one to capture my attention with a very easy going, non-pushy and prof More

by Gusciora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
May 13, 2020 -

Karl Knauz BMW responded

Hi Gusciora, thank you for leaving your review with us. We're so glad to hear that your experience was great from start to finish! Feedback is always appreciated and we particularly love to read comments like yours. We're thrilled that you appreciate the professionalism and expertise that Sam and Scott are able to provide. Congratulations on your new BMW! We're so thankful for your kind words and we're looking forward to your next visit!

May 12, 2020

Great We worked with Sam Picchietti who was very helpful and knowledgeable and prompt with his responses. He was a pleasure to work with him. The service More

by jphealy3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Adduci
May 13, 2020 -

Karl Knauz BMW responded

Hi JP, thanks so much for leaving your review with us. We're thrilled to hear that Sam and Scott provided you with such great service! How our customers feel about their visit is extremely important to us, so we're very glad to hear that you found the experience to be pleasurable. Congratulations on your new BMW! Safe and happy driving!

May 08, 2020

Fantastic Marek was a great person to work with. Made the car buying experience easy. I will be coming back to him and this dealership for my next purchase. More

by conats321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Gryc
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Karl Knauz BMW responded

Hi there, thank you for your review. We appreciate you taking the time to reach out to us about your experience and we're so glad to hear that you enjoyed working with Marek! We're also very excited to hear that you plan on returning for your next purchase. Thanks so much for your feedback! Congratulations on your new BMW; we'll see you next time!

May 07, 2020

Spencer Parker was great! He is very knowledgeable and had great communication along the way. He and his management team made the whole process easy and efficient. Thanks Karl Knauz BMW! More

by Mike G
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
May 08, 2020 -

Karl Knauz BMW responded

Hi Mike, thank you for leaving us such a great review. We're very excited that you enjoyed working with Spencer, Scott, and the rest of our team! It's great to hear that your purchasing process was easy and efficient. Thank you for leaving your thoughts about your experience; we greatly appreciate it. Congratulations on your new Bimmer and welcome to the Knauz BMW family!

May 06, 2020

Nice and easy I worked with Sam Picchietti to build an M5 from the factory and it couldn't have been easier. Sam was great to deal with. His knowledge of BMWs was More

by mph500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci, Brandon Helbig
May 07, 2020 -

Karl Knauz BMW responded

Hi there, thank you for taking the time to leave this review. We're thrilled to read your comments and we're so glad that Sam, Scott, Brandon, and Doug were able to make your experience so pleasurable! We're also glad that you appreciate the extra steps we're taking to ensure the health & safety of our clients and employees. Thanks again for your feedback and congratulations on your new M5! Welcome to the Knauz BMW family!

May 04, 2020

Lease ending and plants closed (COVID19) - Knauz rescued me Second lease with Knauz. First without a hitch. It took 3 months to order from the factory on the first one. With plants closed here and Germany, wasn More

by Brian C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Shane Lyon
May 06, 2020 -

Karl Knauz BMW responded

Hi Brian, thank you very much for leaving this review. We're completely understanding of the situation we've all been thrown into, so we're just glad that Shane was able to help alleviate some of the stress in regards to finding a new car! We're also so thankful that you'd return to lease your second vehicle with us. We greatly appreciate your business and your feedback, and we're so glad you had a great experience working with us. Thanks again and congratulations on your new BMW!

May 03, 2020

Did not expect to come out with a car Came in and walked out with an X5 xDr50i! Did not expect to buy, but Matt Pudlo, Doug Kamp, Curt Laczniak, and Bob Graziano made it SO easy that I cou More

by shazbot489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Laczniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Pudlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig
May 06, 2020 -

Karl Knauz BMW responded

Hello there, thank you very much for leaving this review. We're extremely pleased to see that you had a good experience working with us! We strive to provide excellent service in a hassle-free and timely manner, so we're extremely pleased to read about your experience. We greatly appreciate your 5-star rating. Thanks again for your feedback and enjoy your new BMW!

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