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Karl Knauz BMW
Lake Bluff, IL
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,287 reviews
November 17, 2023
It has been a fantastic experience working with Sam here. Would 100% recommend Sam as your Sale assistant ! He is very knowledgeable and knows what you need ! Would 100% recommend Sam as your Sale assistant ! He is very knowledgeable and knows what you need ! More
by weidan
Employees Worked With
October 14, 2023
I paid $2,800 for issue that they were not able to figure out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. I said that they should not charge me but they said I authorized them to solve things that they diagnosed wrong. I think Knauz should stand behind their work. If they don't fix something then I should not have to pay. More
by Jeff L.
Employees Worked With
August 12, 2023
Best service department ever! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!!!! More
by hbendler3
June 24, 2023
Rolly was fantastic to work with I love my new car. He helped select the red interior He is a 10 in every way He helped select the red interior He is a 10 in every way More
by sty.7
Employees Worked With
June 06, 2023
Our experience with purchasing a new X5 50e at Karl Knauz BMW was exceptional. Our client advisor, Rolly Davidson took the time to explain the features and answered all our questions, insuring we ordered th BMW was exceptional. Our client advisor, Rolly Davidson took the time to explain the features and answered all our questions, insuring we ordered the exact car for our needs. The delivery was flawless and the staff took the time to explain the features and make sure we were comfortable with the operation. We are very pleased with this purchase and highly recommend Rolly for anyone considering a BMW. - Dave and Nancy More
by Dave
Employees Worked With
March 13, 2023
Best purchasing experience I have had with a new car. In and out in under an hour. Salesperson and Finace had everything ready. Marek my salesgirl and Peter in Finance were on their "A" game. In and out in under an hour. Salesperson and Finace had everything ready. Marek my salesgirl and Peter in Finance were on their "A" game. More
by Rick B.
Employees Worked With
Marek, Peter
March 12, 2023
Purchased a BMW from out of town. From arrival to out the door was less than 60 minutes including a thorough test drive and the one on one tutorial and setup by the BMW genius. Very o From arrival to out the door was less than 60 minutes including a thorough test drive and the one on one tutorial and setup by the BMW genius. Very organized and very professional. Went out of their way to ensure everything went smooth including after the sale follow up. Exactly as a luxury car dealership should be. I will be a repeat in the future even though I live several states away. More
by kloweke
Employees Worked With
March 04, 2023
Rolly was so easy and great to work with! His expertise compares to no one. Toured the whole facility with me and explained every detail that goes into buying a car from Knauz. I will only bu His expertise compares to no one. Toured the whole facility with me and explained every detail that goes into buying a car from Knauz. I will only buy my cars from Rolly going forward. I’m a customer for life. Thank you Rolly! More
by Dilles5
Employees Worked With
March 01, 2023
This dealership is beyond amazing. From the friendly faces that greet you as soon as you walk in the door, to the unforgettable customer service, they couldn’t be better. Not to mentio From the friendly faces that greet you as soon as you walk in the door, to the unforgettable customer service, they couldn’t be better. Not to mention, the cars here are top of the line. More
by Emma W.
Employees Worked With
February 27, 2023
I was undecided about getting a new X3 so decided to see if Howard Kraus was still with Knauz. I had dealt with Howard 5 yrs earlier and had a truly exceptional experience. I find the car purchase process if Howard Kraus was still with Knauz. I had dealt with Howard 5 yrs earlier and had a truly exceptional experience. I find the car purchase process daunting but Howard made it easy; he was unfailingly kind, patient and helpful. Turns out that Howard is still at Knauz and I'm getting a new X3!! More
by Kathy F
Employees Worked With
