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Karl Knauz BMW

Lake Bluff, IL

4.7
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,287 reviews

March 20, 2021

Had a great buying experience at Knauz BMW. Sam P. was my sales consultant and did a great job. He pointed out all the special features of the model I was interested in, even the paint! The purchase wa More

by bstark00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us about your experience. We're thrilled to hear how much you enjoyed working with Sam! We strive to provide great service in a professional, yet low-pressure environment, so it's wonderful to receive your comments. Congratulations on your new BMW! Thanks again for your business, as well as your feedback. We're looking forward to your next visit!

March 19, 2021

I just purchased a new vehicle from Marek / Knauz today. A refreshing experience! Honest and very responsive throughout the process. Marek was great to deal with. This is the 2nd vehicle I have purchas More

by bobreiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Gryc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig
Mar 19, 2021 -

Karl Knauz BMW responded

Hi Bob, thank you for taking the time to leave your thoughts with us. It's wonderful to hear how much you enjoyed working with Marek & Brandon today! We always appreciate feedback, but comments like yours are especially rewarding to receive. Thank you for your business & congratulations on your newest BMW! We're looking forward to your next visit!

March 12, 2021

I had a great experience working with Sam Picchietti. I purchased a certified pre-owned BMW. Sam was personable, knowledgeable and even put up with my puppy who I couldn’t leave at home. Sam also helped ar More

by M H Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig
Mar 12, 2021 -

Karl Knauz BMW responded

Hi there, thank you so much for leaving your feedback. We're very glad to hear that your experience working with Sam & Brandon went so smoothly! Customer service is extremely important to us, so we're very glad that everyone was so accommodating. Congratulations on your first BMW!! We appreciate you reaching out to us & we're looking forward to the next opportunity to work with you!

March 11, 2021

Sam and Kurt were both so helpful through out the entire process! Highly recommend them there. From the process in getting the perfect car, to explaining all the features once the car came in, the whole pro More

by Aluskin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Wojtas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Laczniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us. We're glad to hear that your experience working with Sam, Curt, & Luke was so enjoyable from start to finish! Congratulations on your new BMW! We greatly appreciate your feedback, as well as your business. Thanks again for the wonderful rating; we'll see you next time!

March 10, 2021

KnausBMW made buying a BMW enjoyable and easy. Marek Gryc was great - no pressure and patient. Scott made the close easy and efficient. Simply great! More

by PhilS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Gryc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
Mar 10, 2021 -

Karl Knauz BMW responded

Hi Phil, thank you for leaving this review. We're so glad to hear about your experience working with Marek & Scott! Customer service is extremely important to us, so it's great to hear that they were both so easy & enjoyable to work with. Congratulations on your new BMW! We appreciate your feedback & we're looking forward to your next visit!

March 09, 2021

Sam Picchietti was extremely helpful when I started the buying process... I originally went in thinking I wanted a 4 series coupe, a real 2 door, not a sedan called/marketed as a coupe... It is a great c More

by JimS60031
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Karl Knauz BMW responded

Hi Jim, thank you for taking the time to reach out to us about your experience. We're very glad to hear that Sam was a pleasure to work with & that he helped you find the perfect replacement for your old 330i. We're sorry to hear about the production delays due to COVID, but it's wonderful to hear that Sam was helpful all the way up to the delivery of your new 2 Series! Congratulations on your new BMW; we're thrilled to hear that it's awesome! Thanks again for leaving your thoughts with us; we're looking forward to your next visit!

March 04, 2021

Bob was a great person to work with. He worked with me everything I had wanted and made it easy. Very attentive, good knowledge of the cars and was flexible with my need. He and the Knauz team (shout ou More

by fox30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Karl Knauz BMW responded

Hi there, thank you for leaving this review. We're glad to hear that Bob & Doug were such a pleasure to work with! We strive to make things as easy & enjoyable as possible, so we're very excited to receive your feedback. Congratulations on your new BMW! We greatly appreciate your recommendation & we're looking forward to the next opportunity to work with you!

March 01, 2021

Karl was great to work with. He did a super job expediting our purchase. The entire process was made quick and easy and we love the car. More

by Lee W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Adduci
Mar 01, 2021 -

Karl Knauz BMW responded

Hi Lee, thank you for leaving this review. We're thrilled to hear that you had such a great experience working with us & that everything went so smoothly! We appreciate your kind words, as well as your business. Congratulations on your new BMW! We're looking forward to the next opportunity to work with you!

February 26, 2021

I was recently in looking to purchase a 2021 X5 Xdrive40i, Marek was very rude and unhelpful, will take my business elsewhere because of how unprofessional he is. More

by Akram H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marek Gryc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Karl Knauz BMW responded

Hi Akram, thank you for reaching out to us. We're terribly sorry to hear that your experience was anything less than enjoyable. We take customer complaints very seriously, but we've looked into our records & there's no one under your name in our database. If you'd kindly reach out to our store manager, Bob, (rgraziano@knauz.com or 847-283-6702) he'd be more than happy to discuss this matter further with you & work towards a resolve. Thank you for bringing this to our attention.

February 25, 2021

Well worth the trip & Hassle Free ! Bob understood what I wanted and had the cars I was interested in waiting for me upon my arrival. Bob gave me my space to inspect cars and had the answers to my questions More

by Bob Delany
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Karl Knauz BMW responded

Hi Bob, thank you for leaving this review. We're so glad to hear that you had a great, hassle-free experience working with Bob! We strive to make things as easy & straightforward as possible, so we're thrilled to receive your comments. Congratulations on your new BMW! We appreciate you taking the time to reach out to us & we're looking forward to the next opportunity to work with you!

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