Karl Knauz BMW

My husband and I have been working with James Matus, our Service Advisor, for over four years. We highly commend James and the BMW Knauz service team and engineers/technicians for providing us the most out Service Advisor, for over four years. We highly commend James and the BMW Knauz service team and engineers/technicians for providing us the most outstanding personalized service and customer experience we have experienced, and we have owned and serviced BMW's in various cities in the US and around the world. James and the Service Team have consistently demonstrated the highest level of professionalism, personal integrity, knowledge, quality, and honesty with us and towards all we have referred. We greatly appreciate the positive relationship and high level of trust which James and Knauz have fostered with us - this has been a key factor in our continued loyalty to BMW and to Knauz, and we congratulate Knauz management for placing the highest priority on customer satisfaction and care. We will continue to recommend James and Knauz to our friends, family, and colleagues. More

Gus and James knowleageable and very friendly service professionals. Both are very professional in their dealings with customers and takes time to obtain the details of the service needs and explain the professionals. Both are very professional in their dealings with customers and takes time to obtain the details of the service needs and explain the next steps. Both never fails to follow-up and provide updates. I always look forward in bringing my car for service because I know they will take good care of me as a customer. I developed friendship with Gus and James in a just a very short period of time. They are awesome. I highly recommended Knauz BMW to my friends and relatives. By the way, my 3 kids who also own BMWs feels the same way to these wonderful individuals. More

James Mattus is responsible for the exceptional ratings that I provided. His attention to detail, proactive problem solving, and helpful advice consistently goes above and beyond my expectations. He is the that I provided. His attention to detail, proactive problem solving, and helpful advice consistently goes above and beyond my expectations. He is the reason that I keep coming back to Knauz for service on my car. I actually look forward to my service appointments with James - he is that good! More

Great dealer and great customer service!! James is extremely knowledgable and honest!! Best service advisor I have ever had!! The sales department is fantastic as well as there body shop!! extremely knowledgable and honest!! Best service advisor I have ever had!! The sales department is fantastic as well as there body shop!! More

I've been taking my car to Knauz for the past 6 years and Jeremy has been fantastic. He has helped us with everything and is all all around great advisor. He is prompt, pleasant, friendly and pays attention Jeremy has been fantastic. He has helped us with everything and is all all around great advisor. He is prompt, pleasant, friendly and pays attention to our needs. We really appreciate everything that he has done for us. I'm extremely happy with the service he has provided. More

Excellent service and parts knowledge I have known these folks for quite a few years and their attention to detail and customer satisfaction is unparalled folks for quite a few years and their attention to detail and customer satisfaction is unparalled More

My 2001 750iL developed several vexing problems, one of which was an intermittent electrical issue that was causing my alarm to go off and the battery to drain. After taking my car to another (much more pr which was an intermittent electrical issue that was causing my alarm to go off and the battery to drain. After taking my car to another (much more proximate) BMW dealership for a diagnosis and estimate of repairs, I was floored at their diagnosis and potential cost to repair. I decided to get another opinion, and took my car to Knauz for their analysis. My Service Advisor, James Matus, carefully explained what would be done to ascertain my car’s problems, and each step of the process Knauz would undertake to make the repairs. It did take a while, but Knauz was able to identify the problem, which was totally different from what the other dealer said needed to be done, and not nearly the cost. James Matus is one of the most professional and knowledgeable Service Advisors I have ever encountered. James's careful analyses and thorough explanation of what was being done to my car every step of the way was of constant reassurance. He treated me as if my car was his car, and constantly made sure that I was satisfied. I would highly recommend Karl Knauz Service Department in general, and James Matus in particular. More

The service representative I prefer to interact with at Knauz is James Matus. He has always been extremely professional and excellent with every aspect of service at Knauz. He has made servicing the vehi Knauz is James Matus. He has always been extremely professional and excellent with every aspect of service at Knauz. He has made servicing the vehicle at Knauz hassle free and convenient. Chad Holland the sale representative for Knauz has made the purchase's of our last three BMW's extremely stress free and as always very cordial. More

Anytime I bring my car in for service with Gus I am reminded why I do business with Knauz BMW. Gus is not only friendly and knowledgeable but he gets me in and out of as fast as humanly possible. Gus e reminded why I do business with Knauz BMW. Gus is not only friendly and knowledgeable but he gets me in and out of as fast as humanly possible. Gus exhibits something a lot of us wish we had - a true passion for their job and he displays it proudly on a superior level. I will continue to bring my car to Knauz BMW for service to work with him because of how excellent his service is compared to anywhere I have gone in Chicagoland. Gus is not only a great asset to Knauz Motors, but also the BMW brand as a whole. More

I can't say enough about the high level of customer service provided by Karl Knauz BMW. Everyone there has exhibited exemplary levels of care for my vehicle's needs. The service director Dave Rolain ha service provided by Karl Knauz BMW. Everyone there has exhibited exemplary levels of care for my vehicle's needs. The service director Dave Rolain has repeatedly gone above and beyond what even a demanding client would expect. James Matus writing in the service drive has always been at the top of his game explaining my vehicles needs and building value in their work. I am a customer for life. More