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Karl Knauz BMW

Lake Bluff, IL

4.7
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,287 reviews

October 29, 2021

My car buying experience with Bob was very simple and smooth. He was very knowledgeable and understood our concerns. I really appreciate his help when financing dept made a mistake on finical term. His More

by Spring
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Karl Knauz BMW responded

Hi there, thank you for leaving this review. We're very glad to hear that Bob was such a pleasure to work with & that his personable approach helped make your experience so smooth & enjoyable! We always appreciate feedback & it's wonderful to receive your kind words. Congratulations on your new BMW! We appreciate you reaching out to us & we're looking forward to your next visit!

October 18, 2021

Bob was a fantastic resource for our buy. He was responsive, professional, and sat on our side of the table. More

by Christophermarierorick
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Karl Knauz BMW responded

Hi Christopher, thank you for leaving this review. We're thrilled to hear how much you enjoyed working with Bob throughout your last visit! Congratulations on your new BMW! We appreciate your feedback, as well as your business. Thanks again; we're looking forward to the next opportunity to work with you!!

October 18, 2021

They were very knowledgeable and understood what our concerns were throughout the CPO process. The car market is very difficult at this time, but they made it a seamless experience More

by keval.rajesh.shah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Karl Knauz BMW responded

Hi Keval, thank you for reaching out to us about your experience. It's wonderful to hear how much you enjoyed working with Sam to find the right car! We strive to make things as easy as possible, despite the current market, so it's wonderful to receive your comments. Congratulations on your new BMW & thanks again for leaving this review! We'll see you next time!

October 12, 2021

Knauz BMW’s staff was knowledgeable, helpful and transparent throughout the process. Sam was excellent to work with! More

by TB007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
Oct 12, 2021 -

Karl Knauz BMW responded

Hi there, thank you very much for reaching out to us. We're thrilled to hear how much you enjoyed working with Sam & Scott! We always appreciate feedback & comments like yours are always rewarding to receive. Congratulations on your new BMW & thanks again for leaving this review! We'll see you next time!

October 12, 2021

This dealership was completely transparent, friendly, and made purchasing our car quick and easy. The team even stayed late for us! Trustworthy dealership! More

by Sophia DeFrancesco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
Oct 13, 2021 -

Karl Knauz BMW responded

Hi Sophia, thank you for leaving this review. We're so glad to hear how much you enjoyed working with Sam, Bob, & Scott! Customer experience is very important to us, so it's wonderful to receive your comments. Congratulations on your new BMW & thanks again for reaching out! We'll see you next time!

October 09, 2021

Wow, after 25 years of purchasing BMWs, I have never had such a professional client advisor! Bob made the experience seamless. He answered all of my questions and gave me the best deal possible. I will de More

by droz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us. We strive to provide great service, so we're thrilled to hear how much you enjoyed working with Bob! Congratulations on your newest BMW! We appreciate your business, as well as your kind words. We're looking forward to your next visit!

October 09, 2021

Couldn't be HAPPIER!! We just leased our 3rd car with Bob Geisheker and he's the BEST. I usually hate everything about the car buying process, like everyone. BUT Bob walked me through everything like he's my More

by MA218
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Karl Knauz BMW responded

Hi there, thank you so much for sharing your thoughts. It's wonderful to hear that you're always met with friendly & stress-free service when you work with Bob! We strive to make every visit enjoyable & low-pressure, so we're thrilled to receive your comments. Congratulations on your newest BMW & thank you for your business! We appreciate hearing from you & we're looking forward to working with you again!

October 09, 2021

We've been working with Bob Geisheker for 8+ years, we've purchased multiple cars, and recently leased with him. Bob is without a doubt the best client advisor I have ever had the pleasure to work with. B More

by Burton1662
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Karl Knauz BMW responded

Hi there, thank you for taking the time to reach out to us. We're so glad to hear how much you've enjoyed working with Bob over the years! Providing friendly & customer-oriented service is very important to us, so it's wonderful to receive your comments. Congratulations on your newest BMW! We appreciate you taking the time to share your experience with us & we're looking forward to your next visit!

October 08, 2021

Is it possible to rate a dealership 0 stars? I had agreed to a price on a vehicle and also agreed to making a deposit of $1,000 to hold the car until I could pick it up over the weekend. Without my knowledg More

by draj
Recommend Dealer
No
Employees Worked With
Bob Geisheker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Karl Knauz BMW responded

Hi there, thank you for reaching out & making us aware of the situation. We strive to do business with honesty & transparency, so your comments were concerning to receive. Upon speaking with the management involved, we determined that the error was due to miscommunication, as our standard operating procedure is a $2,000 deposit. The mistake was immediately corrected & the card refunded upon clarification. with We apologize for any inconvenience. If you'd like to discuss this matter further, you can reach out to our store manager, Bob (847-283-6702.) Thank you for your feedback.

Oct 08, 2021 -

draj responded

Why do I need to call the dealership to ask why this happened and look for an answer. All I am asking for is for any one from management to call me and explain how this could of happened. Not a sole has called me to explain or to apologize. They expect me to call them. This is pure arrogance, no one cares enough to call and explain the situation. Again, realize this whole thing could of been resolved if someone had called to tell me that they needed $2,000 for a deposit. Instead they assumed they had the right to take another $1,000 off my card with no phone calls to alert me, just sent an email after the fact with no real explanation. Still, they refuse to call and apologize they expect me to call. Pure arrogance and a no give a darn about the client attitude. I can only imagine the type of service they provide after the car is sold. Hey Bob how about showing some leadership as a manager and call me to discuss this situation since the blame is on your side rather than me having to chase you down. Thank you.

Oct 08, 2021 -

Karl Knauz BMW responded

Again, we apologize for the misunderstanding & any inconvenience. As confirmed with management whom you have spoken with directly last night, as well as this morning, the issue has been corrected.

Oct 08, 2021 -

draj responded

You are incorrect no one from management called me last night or today. Though Bob told me last night that his manager was going to call me. In fact other than receiving an email that the credit was applied to my credit card no one has reached out to me. I have had to do all the reaching out. This is such a simple issue that never should have reached this point. We all own phones why can't someone at Knauz use one to call me?

October 08, 2021

An amazing experience! Bob was phenomenal and made everything super easy and pleasant. The management staff at Knauz were all amazing and everything was ready before I even walked in. Bob made the pro More

by BMWNK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Laczniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Karl Knauz BMW responded

Hi there, thank you for leaving this review. We're so glad to hear that you had a great experience working with Bob & the rest of our team! We strive to ensure that every visit is as efficient & enjoyable as possible, so we greatly appreciate your feedback. Congratulations on your new BMW! We appreciate hearing from you & we're looking forward to your next visit!

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