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Karl Knauz BMW

Lake Bluff, IL

4.7
1,287 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,287 reviews

May 19, 2024

Phenomenal service, courteous and knowledgeable sales people. I worked with Sam Picchitti and would highly recommend him More

by Elizabeth.wieneke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Karl Knauz BMW responded

Hi Elizabeth, thank you very much for leaving this review. We strive to provide great service, so we're thrilled to hear how much you enjoyed working with Sam! Congratulations on your new BMW! We appreciate your kind words, as well as your recommendation.

January 31, 2024

The transaction was very smooth and quick. The car was ready and all questions were answered. This is the 3rd car we've purchased from Knauz and we've always had excellent service. Bob Geis More

by rludwig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Karl Knauz BMW responded

Hi there, thank you very much for leaving this review. Providing great service is our top priority, so we're thrilled to hear how much you enjoyed working with Bob! Thank you for your business, & congratulations on your most recent BMW! We appreciate you reaching out to us & we're looking forward to your next visit!

January 09, 2024

Our addiction is automobiles. We've owned many vehicles over the years and are repeat customers with several dealers in the N.E. Illinois / S.E. Wisconsin area. Our latest trans More

by Ramona
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Karl Knauz BMW responded

Hi Ramona, thank you so much for taking the time to share your experience with us. Providing friendly, knowledgeable service in a low-pressure environment is our top priority, so we're thrilled to hear how much you enjoyed working with Bob! While we can imagine parting ways with your Countryman JCW must have been bittersweet, we hope you're loving your X3 M40i! Thank you for your business, as well as your kind words. We appreciate you reaching out to us & we're looking forward to your next visit!

January 07, 2024

Have worked with Bob Geisheker at Knauz BMW for over a decade and he has always been accommodating and responsive. I would not hesitate to recommend Bob to anyone shopping for a car. When i think about More

by psnlee
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Karl Knauz BMW responded

Hi there, thank you so much for leaving this review. Providing great service is our top priority, so it's wonderful to hear how much you've enjoyed working with Bob over the years! Thank you for your kind words, as well as your recommendation. We're looking forward to the next opportunity to work with you!

January 04, 2024

It was a pleasure working with Bob Geisheker at Knauz BMW. We found him to be extremely knowledgeable about the BMW offerings. He gave sound advice and worked on our behalf for trade-in value and final n More

by cindy.k.graham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Karl Knauz BMW responded

Hi Cindy, thank you very much for sharing your experience with us. Providing great service is our top priority, so we're thrilled to hear how much you enjoyed working with Bob! Thank you for your business, & congratulations on your new BMW! We appreciate your recommendation & we're looking forward to your next visit!

January 03, 2024

In 50 plus years of purchasing over 50 vehicles I've never had a better experience than my recent BMW purchase with Bob Geisheker & Doug Kamp at Knauz. Supremely professional, efficient, responsive and More

by rosch2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Karl Knauz BMW responded

Hi there, thank you so much for reaching out to us. We're thrilled to hear how much you enjoyed working with Bob & Doug! We always appreciate feedback, but comments like yours are especially rewarding to receive. Congratulations on your new BMW! We're looking forward to your next visit!

January 03, 2024

This is my 3rd BMW purchased from Knauz BMW and 2nd from Bob. The experience is amazing - no hustle, no arguing, no pressure, willingness to work on every aspect of the deal. The whole transaction was ver More

by bgoldberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Karl Knauz BMW responded

Hi there, thank you very much for taking the time to reach out to us. Providing friendly service in a low-pressure environment is our top priority, so we're thrilled to hear how much you enjoyed working with Bob! Thank you for your business, & congratulations on your newest BMW! We're looking forward to your next visit.

January 03, 2024

I recently bought my 4th BMW from Knauz and have always used Bob Geisheker as my salesman. I have found Bob to be very helpful and knowledgeable about the BMW product line and Bob has always gotten me the More

by Myles.greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Karl Knauz BMW responded

Hi there, thank you so much for sharing your thoughts with us. We strive to provide great service, so we're thrilled to hear how much you've enjoyed working with Bob over the years! Thank you for your loyalty, as well as your kind words. We hope you're loving your new BMW & we're looking forward to your next visit!

December 31, 2023

Buyer beware he or his appraiser offered only 40k on my trade that KElly Blue Book valued between 54K to 61K. Another BMW dealer valued it at 57K. Needless to say I decided to work with a reputable dealer More

by sskambal9
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Bob Geisheker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Karl Knauz BMW responded

Hi there, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

Jan 02, 2024 -

sskambal9 responded

Hi, This review is in reference for the insane appraisal of my trade which is in mint condition. Bob and I came close on the price for the car I wanted to buy. All that was left was to get a fair appraisal on my car hat KBB had a trade in range of 54K to 61K. What Bob came back with from whoever did the appraisal was 40K, which was ridiculous. Only a con man or complete moron appraiser would make a completely inaccurate appraisal like that. Now, as for Bob, I realize he did not develop he appraisal. However, in every BMW dealership I've dealt with the Salesperson, Appraiser, New Car Sales Manager and Used Car Sales Manager and maybe even the GM would work together to develop a compromise that works for me and all of them, so a fair deal can be developed. It is obvious that, in the case of my situation, this kind of teamwork did not occur at Knaus. So I gave the review to Bob since I can't review the entire list of folks who dropped the ball. When in reality the review is for the entire dealership Not just Bob.

Jan 05, 2024 -

sskambal9 responded

Just an update. No response as promised by owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

Jan 05, 2024 -

sskambal9 responded

Just an update. No response as promised by the owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

Jan 05, 2024 -

sskambal9 responded

Just an update. No response as promised by owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

Jan 05, 2024 -

sskambal9 responded

Just an update. No response as promised by owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

December 08, 2023

I can't express enough how positive my experience was with Knauz, and specifically my sales consultant, Spencer. I purchased an X3 on Thanksgiving Eve. From the stress-free pre-sale experience to the pos More

by memillh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Karl Knauz BMW responded

Hi there, thank you very much for taking the time to share your experience with us. Providing great service is our top priority, so we're thrilled to hear how much you've enjoyed working with Spencer! Congratulations on your new X3! We greatly appreciate your business, as well as your kind words. Safe and happy driving!

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