Karl Klement Ford

Karl Klement Ford Extremely helpful and courteous. I was so impressed at their service. Awesome! I would highly recommend this dealership and I will definitely conta Extremely helpful and courteous. I was so impressed at their service. Awesome! I would highly recommend this dealership and I will definitely contact them when I decided to purchase a new vehicle More

The most painless purchase of a vehicle from a dealership I ever had. No complaints! I came in right before they closed for the day. I picked up the vehicle the next morning. I ever had. No complaints! I came in right before they closed for the day. I picked up the vehicle the next morning. More

Beware of buying USED from the people DO NOT BUY USED FROM THESE PEOPLE. They do not check their vehicles out before selling them. Before I left lot the AC wasn't working. They fixed af DO NOT BUY USED FROM THESE PEOPLE. They do not check their vehicles out before selling them. Before I left lot the AC wasn't working. They fixed after I drove an hour back to get it fixed. Then the check engine light was coming on when the vehicle set for a period of time. I called my salesman. He no longer works there. Surprise surprise. Tells me to talk to JOE in used cars. Joe would takes days to call us back. When he finally did he said yes, you just purchase bring it in we will take care of you. We had to got out of town for 3 weeks. When we got back we brought it in. I had to take off work because they wouldn't give us a loaner. We drive an hour there again and was told it was $411.50 to fix. We told Scott in service Joe was taking care of it. Two days later I am told no they aren't. I called and talked to Joe again and he tells me he never said he would pay to fix it. We were putting words in his mouth. I have drove and hour each way twice already, taken off work for things that should have been taken care of before I purchased it. Don't call me a liar, I know what you said and I do not appreciate it. Your customer service is terrible and you know it. I will not say anything good about these people. Joe you need to get another job that isn't customer service. More

Lug nuts stripped All the lug nuts were stripped on my car making changing a flat almost impossible. Karl Klememt Ford was the only place to touch my tires since it was All the lug nuts were stripped on my car making changing a flat almost impossible. Karl Klememt Ford was the only place to touch my tires since it was new and I paid extra for the tire warranty. I told them that my lug nuts were stripped and needed to be changed since they messed them up and the service tech said that they changed them. I went to the tire shop today to buy my first set of new tires and had to buy new lug nuts because the Ford dealership had put the stripped out ones back on my car. More

Excellent A top notch dealership worth the drive no matter where you are in DFW. You just aren't going to get the level of sincere service this dealership provi A top notch dealership worth the drive no matter where you are in DFW. You just aren't going to get the level of sincere service this dealership provides in the inner metropolis. My wife loves her Expedition Limited, thanks Darin Cooley and gang! More