Karl Flammer Ford - Service Center

I have never been happy with Flammer ford service. I made at least three phone call to get paperwork from my last two mobile service units. Im not sure why that is so difficult because I still have I made at least three phone call to get paperwork from my last two mobile service units. Im not sure why that is so difficult because I still have not received them. Communication between service and customer is very poor. More

Robin and Denise are wonderful to reach out to. They are helpful and knowledgeable. They got back to me quickly and help me with my situation. I would highly recommend the service center there. They are helpful and knowledgeable. They got back to me quickly and help me with my situation. I would highly recommend the service center there. More

Great dealership they have always taken care of of my vehicle. Why go anywhere else? vehicle. Why go anywhere else? More

Everyone was helpful and very easy to work with! Would defiantly go back to have them work on my car again Would defiantly go back to have them work on my car again More

Honest. Fair. Helpful and Timely and Attentive and Good work and Clean repair and functional estimate. Thats about it Fair. Helpful and Timely and Attentive and Good work and Clean repair and functional estimate. Thats about it More

Poor service recommendations. I took my vehicle here for an oil change. I bought my vehicle new from Ford and now that it has 130k miles I thought it would be good to come here v I took my vehicle here for an oil change. I bought my vehicle new from Ford and now that it has 130k miles I thought it would be good to come here vs a random service center for recommendations on necessary service. When I asked about certain services I was offered $200+ diagnostic options. They advertise multi point inspections but they told me they basically throw the vehicle up on the jacks, change the oil and it’s done. I just wanted peace of mind that if belts or something needed changed they could let me know. I also felt my vehicle making noises after having breaks done last service and against they just offered diagnostic services with no guarantee. Lastly, I noted the horn was broken and they said they didn’t have a technician to inspect while my vehicle was in the shop. What is the point of making an appointment multiple weeks in advance if they can’t plan to have a necessary technician available? I have 3 car seats with children riding in my vehicle on a daily basis and brought it to this Ford dealership to get good peace of mind I was safe on the road and I did not get that feeling upon completion. I’m not sure if I will be returning. Chad was the service person I spoke to. More

Robyn was terrific and keep me updated - service much faster than I anticipated- great service faster than I anticipated- great service More

Waited in guess area for a couple hours, asked a three different employees to get tv ‘s turned on and was informed, it had to be done by sales representative. Never happened! Truck was returned with black different employees to get tv ‘s turned on and was informed, it had to be done by sales representative. Never happened! Truck was returned with black finger marks from service guys(I took pictures) . Paperwork said (red) action needed for oil leak told attendee to get it down as it’s under warranty- was then told it’s not that bad and to just watch for oil leak. Also, had wipers blades replaced ($50 & 30$ for labor) around there price absolutely an insult when you can fly to auto zone and they replace with no labor charge and less expensive. Disappointed!! More

Excellent experience! !! Christian Collich in the residential service department has been extremely helpful and has gone "above and beyond" as my vehicle service manager. I !! Christian Collich in the residential service department has been extremely helpful and has gone "above and beyond" as my vehicle service manager. I would highly recommend him and the dealership. More

Service with Karl Flammer Ford has always been great. Just wish Ford had not got rid of their cars. As I am not interested in a truck or SUV. Just wish Ford had not got rid of their cars. As I am not interested in a truck or SUV. More