Karl Flammer Ford - Service Center

Friendly, not pushy, efficient. Chad kept me updated on the progress of work. Very clean service area. Chad kept me updated on the progress of work. Very clean service area. More

I had my vehicle dropped off w/o an appointment and Christian was unphased and worked it into his schedule within a reasonable amount of time Christian was unphased and worked it into his schedule within a reasonable amount of time More

I was have problems programming my home link for my garage door. Everything the owners manual said to do was not working, it told me to see the dealer. Denise my service specialist couldn't get it to w garage door. Everything the owners manual said to do was not working, it told me to see the dealer. Denise my service specialist couldn't get it to work,she said she would get back to me she never did. After trying for 2 months l called Ford in Deer Born Michigan they were very helpful they gave me the number and web site of home link they help me out and l got the car programmed. The owners manual was wrong in doing it. I called Denise to tell her about what l found out l left numerous messages for her l even text her and called her cell she even bothered to get back to me this shows me how much your service department cares.l don't thank l will be coming back for services. More

Everyone was nice but my car wasn’t serviced when they said it would be. I had to pay for a rental car for a warranty issue they said didn’t cover my car. said it would be. I had to pay for a rental car for a warranty issue they said didn’t cover my car. More

Everything went fine. No problems. Service rep was great. You want too many words, I don’t like surveys. No problems. Service rep was great. You want too many words, I don’t like surveys. More

Had several issues with the car and a couple recall items that needed to be checked out. Christian gave me a clear explanation of what was going to be done and how long it should take. Got the car back less that needed to be checked out. Christian gave me a clear explanation of what was going to be done and how long it should take. Got the car back less than 48 hours later. Everything is working great. The honestly and professionalism was greatly appreciated. More

Amazing customer service. Robyn was very professional and I was In and out quickly. Thank you! Robyn was very professional and I was In and out quickly. Thank you! More

The tires are fine. Truck runs smoothly. I had also ordered an oil change. They didn’t do it. Shop called 2 days later asking about how the service was and I told the ca Truck runs smoothly. I had also ordered an oil change. They didn’t do it. Shop called 2 days later asking about how the service was and I told the caller about the oil change. She apologized and said they could get me in at noon that day. I said I was traveling out of town later that afternoon and she said they could get in no problem. I showed up at noon and was told it would be more than an hour and a half before they could get to it. Wasted trip and time More

Service advisor Mark N. was outstanding.Took care of the truck service on short notice. was outstanding.Took care of the truck service on short notice. More

Pleasant, but cannot see what i am typing makes it tough to leave a review. Site issue to leave a review. Site issue More