Karl Flammer Ford - Service Center

I waited for 3. 5 hours with no explanation or apology from agent. I was charged for window service with no explanation why it wasn’t covered by my Expensive Ford Mai 5 hours with no explanation or apology from agent. I was charged for window service with no explanation why it wasn’t covered by my Expensive Ford Maintenance Contract or my Ford Warranty except that it wasn’t covered! This is second straight time I waited and waited and waited … I will find another Ford dealer who is properly staffed. More

Robyn was all about the customer experience. Super friendly I was worried having moved and losing such a great team from Westlake but she id not disappoint! Super friendly I was worried having moved and losing such a great team from Westlake but she id not disappoint! More

I have been taking my 2013 Ford Fusion here for the past seven years. I have always had a good experience. seven years. I have always had a good experience. More

Everyone was pleasant and service was quick. Enjoyed relaxing having coffee and watching TV which I never have time to do.Thanks for the wonderful day. You should be so proud of your staff. Enjoyed relaxing having coffee and watching TV which I never have time to do.Thanks for the wonderful day. You should be so proud of your staff. More

I was so busy, I hardly had to communicate with my advisor- she handled everything for me and was super courteous, even though I’m sure the lack of communication on my part was not normal. advisor- she handled everything for me and was super courteous, even though I’m sure the lack of communication on my part was not normal. More

These guys do a consistently good job. I don’t find anything wrong with the work they do and are friendly and helpful. I don’t find anything wrong with the work they do and are friendly and helpful. More

I like this dealer they are very professional and very fast. I can easily schedule appointments. fast. I can easily schedule appointments. More

the dealership is excellent. However the time it takes for service is excessive. On the last 2 visits, the wait time is 2 hours. The service rep (Christian) gave no updates on However the time it takes for service is excessive. On the last 2 visits, the wait time is 2 hours. The service rep (Christian) gave no updates on the status for the duration. That is frustrating to see the car "sit" without work being done - when the expectation was from Christian to come by to have the seat belt checked....but 2 hours is too long without any updates. Thank you for your service when we did get it. More

I have been going to Flammer Ford for over 25 years they are the best dealer in the area there service department is second to none. And the service writers Dale and Robyn are the best. are the best dealer in the area there service department is second to none. And the service writers Dale and Robyn are the best. More

Not organized, went 3 times for repairs , waited 4 weeks for the part before I called them to see how much longer ,you guys responded oh we have it sorry no one called you. for the part before I called them to see how much longer ,you guys responded oh we have it sorry no one called you. More