Karl Flammer Ford - Service Center

Robyn delivers amazing customer service! She goes above and beyond to provide excellent service. I wish all people understood customer care like she does! She goes above and beyond to provide excellent service. I wish all people understood customer care like she does! More

The maintenance staff and the support staff were extremely helpful and courteous. In particular, my service representative Mark Niquette and the nice folks in the car loaner department were most hel extremely helpful and courteous. In particular, my service representative Mark Niquette and the nice folks in the car loaner department were most helpful and kind, in helping me process my vehicles and getting a rental car, due to the loss of both my Ford vehicles from flooding from Hurricane Helene. More

We purchased a 2024 Limited Expedition MAX but within a week or so the battery died from sitting on the lot for quite some time and the audio stopped working. Robyn in the service department had the techni week or so the battery died from sitting on the lot for quite some time and the audio stopped working. Robyn in the service department had the technicians identify the issue quickly. They were unable to fix 1 other issue but it’s not a huge concern. It can be looked at when I need my first oil change. Thanks Karl Flammer for getting my Ford into service quickly and giving me a loaner! Other dealers had a very long wait time. More

The work was done professionally, on time and on budget, the service advisor was courteous, knowledgeable and friendly the service advisor was courteous, knowledgeable and friendly More

The reception person was very courteous and prompt in returning calls. The service was done professionally returning calls. The service was done professionally More

Mark was great and made sure that everything went smoothly. Mark ensured I had transportation to and from the dealership once I dropped my Explorer off for maintenance. This is honestly the best cu smoothly. Mark ensured I had transportation to and from the dealership once I dropped my Explorer off for maintenance. This is honestly the best customer service experience I’ve ever had and it all centralizes on Mark’s commitment to go the extra mile. Thank you Mark! I really appreciate it. You reflect credit upon yourself and Flammer Ford for the outstanding job. Truly the tip of the spear in customer service relations. More

I love that the dealership is minutes from my work. I utilize the pickup and return service. My advisor, Robyn, is the best. She goes above and beyond. She is very personable and on top of things. I utilize the pickup and return service. My advisor, Robyn, is the best. She goes above and beyond. She is very personable and on top of things. Always gets my vehicle back to me in the time requested. Katina was very personable when she picked up and delivered my vehicle back to me. Thank you. More

Great service and working with Christian collich the service Advisor was great experience and he explained everything was done to my truck service Advisor was great experience and he explained everything was done to my truck More

As a whole the dealership is very inviting, all the employees are courteous and friendly. Robyn, my service advisor is on top of everything. She keeps me apprised of everything going on with my vehicl employees are courteous and friendly. Robyn, my service advisor is on top of everything. She keeps me apprised of everything going on with my vehicle, by email and text messages. Upon arrival she greets me with a warm smile. You feel like you are with family, who is looking out for your best interests. The most pleasant service advisor i have ever worked with. More

I’m not satisfied with this service because they not doing everything I’m asking for doing everything I’m asking for More