Karl Flammer Ford - Service Center

Beat my car down. If you have a mustang do not take it here. When I dropped off my V6 Mustang (6 speed manual) the MPG showed 19.5 MPG. When I picked it up it was 13 MP If you have a mustang do not take it here. When I dropped off my V6 Mustang (6 speed manual) the MPG showed 19.5 MPG. When I picked it up it was 13 MPG. Does anyone know what you would have to do to a vehicle to take it from 19 MPG to 13 MPG? 10 miles were put on my car in their care. You would have to SEVERLY beat my car down to deplete the MPG that much in 10 miles. Stay away from this dealer!!!! More

service i took my ford excursion to your dealer and I was told to speak to rob and seen I have been there all I get is good service the is hard to find in the i took my ford excursion to your dealer and I was told to speak to rob and seen I have been there all I get is good service the is hard to find in the dealers at this time in age thank you for all you have done for me so far and my car More

Excellent Service for the second time Pete in Service was beyond helpful to me again for a second time. He is extremely professional, courteous and knowledgeable. I couldn't be happier to Pete in Service was beyond helpful to me again for a second time. He is extremely professional, courteous and knowledgeable. I couldn't be happier to have found Flammer Ford and Pete. He is certainly an asset to a great company that's provided me with stellar service once again, from getting our appointment to returning the vehicle back in a timely manner. Highly recommend! More

terrible service bought truck over easter weekend , got it home and my husband discovered a transfer case seal leaking. called monday morning and they said bring it do bought truck over easter weekend , got it home and my husband discovered a transfer case seal leaking. called monday morning and they said bring it down (2 hours) and they would see about taking care of it. so after 3.5 hours no lunch anf then finally asking how much longer they cant fix it xxxxxxxx , terrible serbice and public interaction. only had truck 2 days and instead of just fixing it we took it to a real shop and had it fixed at oir own cost 130.0 si now they get a bad review instead. they knew anout the leak said the truck was top notch, it didnt just start its been slinging transmission fluid for awhile, we will never go back to that dealer. shame on them. More

too much telemarketing I was called 2 times in same day. I have never bought from Flammer Ford and would tell everyone I know not to go there. When I told the first person D I was called 2 times in same day. I have never bought from Flammer Ford and would tell everyone I know not to go there. When I told the first person DO NOT CALL ME AGAIN. LOW & BEHOLD, I was called again. RUDE & BAD BUSINESS. More

Very good I can't tell you how much I appreciate your service department. Everyone is so friendly and helpful. Jeremy has been my service adviser he has been s I can't tell you how much I appreciate your service department. Everyone is so friendly and helpful. Jeremy has been my service adviser he has been so helpful and really cared about my problems I can't say enough about him and his kindness. I would refer friends and family to this service department. More

Service Department is horrible, body shop did good work. Insurance company tows my Jeep Wrangler here after being broadsided in an accident. 3 weeks for the bodywork which looks good so far. Rear wheel that Insurance company tows my Jeep Wrangler here after being broadsided in an accident. 3 weeks for the bodywork which looks good so far. Rear wheel that was replaced was out of alignment and front and rear making a squealing noise. Took it back and it spent almost a week there. Assured it was fixed and noise gone - pulled out of dealer and still squealing. Took it back for another few days - said they fixed it again and noise gone-really? I drove around their lot and they heard the noises the first time. It spent last week in there (3rd trip) and they realized the axle was bent in the used rear end that was put in due to the accident. Replaced the axle apparently never checked the front axle area-gave it back to me said noises were gone. I pulled onto 19 and my hood was flapping-they did not lock down the exterior hood locks. In addition the front wheel is still squealing. Service mgr. Frank said he would give us status during the week-never did and we had to call to see if it was ready. Spoke with Megan and she was "sorry" about the hood not being latched (could have caused an accident but whatever) and sorry that they couldn't fix the noise and that she would "speak to Frank" about his lack of follow up. Numerous times I asked that maybe it should go to a Jeep dealer but Flammer apparently wanted to continue to bleed the insurance company dry. 6 weeks totsl time there and not properly repaired. I will be taking it elsewhere to get it repaired properly. There are no words to convey my disappointment in their handling of this situation. And we have purchased vehicles there in the past. No more. Thanks alot for all the aggravation you cost us instead of just admitting defeat. More

Bodyshop unprofessional and does not stand up to their work I brought my truck in for a door replacement from an accident. I did not quibble on the price or try and negotiate my deductible. My only request was I brought my truck in for a door replacement from an accident. I did not quibble on the price or try and negotiate my deductible. My only request was that my vehicle come out as clean as it came in, no orange peel and no over spray. When I was told my vehicle was ready, the paint did not match with the back fender. There w ere scuffs inside the door jam that was spotless and clean prior. The bed had to be shifted and as a result there were scratches by the bed bolts they attempted to touch up with a color that obviously was lighter. The estimator told me they weren't about to "chase the paint around in order for it to match. I was stuck there waiting for another rental and initially had to pay this additional out of pocket. The estimator later told me later on the phone that they couldn't come up to the standard I expected. I spoke to the body shop manger the next day who stated I was expecting custom work and I should go to a custom paint shop. All I asked I requested is no orange peel and the paint should match. This is a stock paint. This isn't a difficult request. When my vehicle was ready a week later everything looked good, they got extra supplemental money from the insurance company.....except for the new dent in my tailgate above the handle. I only went there because my insurance had recommended I take it there. I will NEVER do business again or deal with those disrespectful, condescending, inept and unprofessional people in that body shop. I also called and left a message for the "upper management" to convey this horrible experience, but never received any reply or correspondence. Stay far away from this pretend operation. More

Takes Care of our Custom Needs We love our Ford Trucks but sometimes we don't always love some of the finishing touches Ford puts on them. Jim is WONDERFUL to work with! Friendly, We love our Ford Trucks but sometimes we don't always love some of the finishing touches Ford puts on them. Jim is WONDERFUL to work with! Friendly, Reasonable with pricing for small custom paint jobs and treats our cars as if they were his own! Great attention to details and always compliments the finished product! Trust him to take care of our "kids" More

Great Experience with Purchase & Service We came here to purchase a car for our daughter for her 16th birthday. We bought her a certified Focus 1 year old and had a great experience with the We came here to purchase a car for our daughter for her 16th birthday. We bought her a certified Focus 1 year old and had a great experience with the salea department who were friendly, very accomodating and prepared everything for us as asked so we did not have to wait around. We arrived after they called and told us it was ready, signed, and got the keys. We felt they were fair, honest, and easy to work with. After a couple weeks we noticed the car driving rough, as if it were a stick shift not fully engaged in gear sometimes. Service center said these cars have a different engine, being manual with an automatic but they would check it out. After dropping it off and listening to what he said, I researched problems with this specific presentation and read hundreds of horror stories of what dealers have put customers through with no resolution. I thought for sure it would be a battle to have repaired and was ready for a fight when I checked on status. I was surprised after all I had read, to hear them say they had located the problem, ordered the parts and will have it replaced to ensure there are no safety concerns. They gave me a loaner vehicle, and an itemized print out of repairs and everything that was checked. I just picked it up and drove around to ensure it was running smooth for my daughter, and it is running perfect, a huge noticeable improvement with no jerking or jumping. I am very pleased, pleasantly surprised and will be back for any service needs. I have never had such a smooth repair with no "hidden" surprises at any servicer, dealer or repair shop. I would reccomend to all my friends & family. More