Karl Flammer Ford - Service Center

Do not go to Karl Flammer Ford for any service! Avoid the service department here at all costs! Not only is the work sub par, but they don’t take accountability for their mistakes and damage they ca Avoid the service department here at all costs! Not only is the work sub par, but they don’t take accountability for their mistakes and damage they cause. -Flammer Ford never properly fixed my sunroof and broke the shade during the repair -Flammer Ford did a brake job on the wrong brakes causing major damage to my car -Flammer Ford damaged my car during a repair and covered it up using a zip tie to hold parts together I had just bought my 2014 Ford Flex and it had stopped running three weeks later. I had it towed in to Flammer Ford and found out the sunroof had been leaking and had ruined much of the electric system including 2 modules. Flammer Ford did the work and told me I had a guarantee on the parts and labor for two years. After I had my repairs here the sunroof continued to leak. They “fixed” it once and from then on just told me the water coming in was a normal thing. Each time i would go through a car wash or it rained hard, water would come in. I showed them pictures and videos of this. My ceiling is stained from the water. In the process of fixing the sunroof, they broke one of the tabs that hold the shade in place. When I brought this to their attention they told me this couldn’t be fixed, and could only be replaced. They told me it would cost me between $200-$300. I argued with them that this was their fault. They finally agreed to fix it. I came back and they had bent the tab back and slid it on to the track. The tab is still broken to this day and often comes off the track when used. I brought my car in to Flammer Ford for a routine brake job. I spoke to the person I normally work with and told her I wasn’t sure which brakes were going bad but I could hear them. I mentioned I recently had the brakes done on either the front or the back but wasn’t sure She said she would check them and fix the old pads. I came back to get my car and the person I had always worked with no longer was employed there. They told me they were charging me for diagnostics on my car that I found out later were supposed to be done for a different client. My cars brakes hadn’t been worked on. I left and came back for the car again after they told me they had done the brakes. A week later my brakes started making bad grinding sounds. I spent the next couple months bringing the car back there many times complaining about the brakes grinding. They argued that nothing was wrong. Eventually I brought my car to a different mechanic and found out they had replaced the new pads and left my problematic pads on. I ended up needing new rotors since they were chewed up from not having the brake pads replaced. I paid for extra brake job and the new rotors. Karl Flammer fought me over the brake job and I ended up having to pay for it in addition to the corrective brake job and new rotors. Now my car is again not running. I found out it is because there was a zip tie holding the wiring harness together that one of the modules Flammer Ford replaced plugs into. I brought the car to another mechanic and eventually to another Ford dealership and was told it’s apparent Flammer must have used the zip tie to hide the fact they broke the harness. Flammer is refusing to take ownership of this and I am left with a $3000 bill to fix the car. More

Beat my car down. If you have a mustang do not take it here. When I dropped off my V6 Mustang (6 speed manual) the MPG showed 19.5 MPG. When I picked it up it was 13 MP If you have a mustang do not take it here. When I dropped off my V6 Mustang (6 speed manual) the MPG showed 19.5 MPG. When I picked it up it was 13 MPG. Does anyone know what you would have to do to a vehicle to take it from 19 MPG to 13 MPG? 10 miles were put on my car in their care. You would have to SEVERLY beat my car down to deplete the MPG that much in 10 miles. Stay away from this dealer!!!! More

service i took my ford excursion to your dealer and I was told to speak to rob and seen I have been there all I get is good service the is hard to find in the i took my ford excursion to your dealer and I was told to speak to rob and seen I have been there all I get is good service the is hard to find in the dealers at this time in age thank you for all you have done for me so far and my car More

Excellent Service for the second time Pete in Service was beyond helpful to me again for a second time. He is extremely professional, courteous and knowledgeable. I couldn't be happier to Pete in Service was beyond helpful to me again for a second time. He is extremely professional, courteous and knowledgeable. I couldn't be happier to have found Flammer Ford and Pete. He is certainly an asset to a great company that's provided me with stellar service once again, from getting our appointment to returning the vehicle back in a timely manner. Highly recommend! More

terrible service bought truck over easter weekend , got it home and my husband discovered a transfer case seal leaking. called monday morning and they said bring it do bought truck over easter weekend , got it home and my husband discovered a transfer case seal leaking. called monday morning and they said bring it down (2 hours) and they would see about taking care of it. so after 3.5 hours no lunch anf then finally asking how much longer they cant fix it xxxxxxxx , terrible serbice and public interaction. only had truck 2 days and instead of just fixing it we took it to a real shop and had it fixed at oir own cost 130.0 si now they get a bad review instead. they knew anout the leak said the truck was top notch, it didnt just start its been slinging transmission fluid for awhile, we will never go back to that dealer. shame on them. More

too much telemarketing I was called 2 times in same day. I have never bought from Flammer Ford and would tell everyone I know not to go there. When I told the first person D I was called 2 times in same day. I have never bought from Flammer Ford and would tell everyone I know not to go there. When I told the first person DO NOT CALL ME AGAIN. LOW & BEHOLD, I was called again. RUDE & BAD BUSINESS. More

Very good I can't tell you how much I appreciate your service department. Everyone is so friendly and helpful. Jeremy has been my service adviser he has been s I can't tell you how much I appreciate your service department. Everyone is so friendly and helpful. Jeremy has been my service adviser he has been so helpful and really cared about my problems I can't say enough about him and his kindness. I would refer friends and family to this service department. More

Service Department is horrible, body shop did good work. Insurance company tows my Jeep Wrangler here after being broadsided in an accident. 3 weeks for the bodywork which looks good so far. Rear wheel that Insurance company tows my Jeep Wrangler here after being broadsided in an accident. 3 weeks for the bodywork which looks good so far. Rear wheel that was replaced was out of alignment and front and rear making a squealing noise. Took it back and it spent almost a week there. Assured it was fixed and noise gone - pulled out of dealer and still squealing. Took it back for another few days - said they fixed it again and noise gone-really? I drove around their lot and they heard the noises the first time. It spent last week in there (3rd trip) and they realized the axle was bent in the used rear end that was put in due to the accident. Replaced the axle apparently never checked the front axle area-gave it back to me said noises were gone. I pulled onto 19 and my hood was flapping-they did not lock down the exterior hood locks. In addition the front wheel is still squealing. Service mgr. Frank said he would give us status during the week-never did and we had to call to see if it was ready. Spoke with Megan and she was "sorry" about the hood not being latched (could have caused an accident but whatever) and sorry that they couldn't fix the noise and that she would "speak to Frank" about his lack of follow up. Numerous times I asked that maybe it should go to a Jeep dealer but Flammer apparently wanted to continue to bleed the insurance company dry. 6 weeks totsl time there and not properly repaired. I will be taking it elsewhere to get it repaired properly. There are no words to convey my disappointment in their handling of this situation. And we have purchased vehicles there in the past. No more. Thanks alot for all the aggravation you cost us instead of just admitting defeat. More

Bodyshop unprofessional and does not stand up to their work I brought my truck in for a door replacement from an accident. I did not quibble on the price or try and negotiate my deductible. My only request was I brought my truck in for a door replacement from an accident. I did not quibble on the price or try and negotiate my deductible. My only request was that my vehicle come out as clean as it came in, no orange peel and no over spray. When I was told my vehicle was ready, the paint did not match with the back fender. There w ere scuffs inside the door jam that was spotless and clean prior. The bed had to be shifted and as a result there were scratches by the bed bolts they attempted to touch up with a color that obviously was lighter. The estimator told me they weren't about to "chase the paint around in order for it to match. I was stuck there waiting for another rental and initially had to pay this additional out of pocket. The estimator later told me later on the phone that they couldn't come up to the standard I expected. I spoke to the body shop manger the next day who stated I was expecting custom work and I should go to a custom paint shop. All I asked I requested is no orange peel and the paint should match. This is a stock paint. This isn't a difficult request. When my vehicle was ready a week later everything looked good, they got extra supplemental money from the insurance company.....except for the new dent in my tailgate above the handle. I only went there because my insurance had recommended I take it there. I will NEVER do business again or deal with those disrespectful, condescending, inept and unprofessional people in that body shop. I also called and left a message for the "upper management" to convey this horrible experience, but never received any reply or correspondence. Stay far away from this pretend operation. More

Takes Care of our Custom Needs We love our Ford Trucks but sometimes we don't always love some of the finishing touches Ford puts on them. Jim is WONDERFUL to work with! Friendly, We love our Ford Trucks but sometimes we don't always love some of the finishing touches Ford puts on them. Jim is WONDERFUL to work with! Friendly, Reasonable with pricing for small custom paint jobs and treats our cars as if they were his own! Great attention to details and always compliments the finished product! Trust him to take care of our "kids" More