Karl Flammer Ford - Service Center

My first experience with this dealership was in October of 2013. It was extraordinarily great; I told my friends at work that it was wonderful. My experience in February of 2014 was the exact opposite. of 2013. It was extraordinarily great; I told my friends at work that it was wonderful. My experience in February of 2014 was the exact opposite. The interior hood release was broken, so I took it in for repair. I arrived at my appointment time (7:30 am) and was ignored for 10 minutes. "Service" individuals walked all around me, yet no one asked if I had been helped. One individual stated "they are coming in droves today". Nothing like hearing that to make a customer feel like she is an annoynance rather than a valued customer. When I finally found someone to help me, my "service advisor" was rude, even suggesting that I had abused my car resulting in the broken part. Despite being a previous customer, my name was spelled wrong, making it difficult to find my reservation for service. After 2 1/2 days, the appropriate part finally was acquired and my car was released to me. The windshield wiper fluid had not been replaced as I had requested. The car was dirty. At least I wasn't charged, for the repair was covered by warranty. Will I return? Maybe, but only for the convenient location of the dealership. At least this time, I know to expect poor service and won't be disappointed. More

We have been a customer of Karl Flammer Ford since 2002, and have had all our service work done on our 2002 Thunderbird and our 2013 Edge. As always every body there have been friendly, courteious and genu and have had all our service work done on our 2002 Thunderbird and our 2013 Edge. As always every body there have been friendly, courteious and genuinely appreciative of our patronage. I always go into the show room to talk to may salesman Doug Gerhart at each visit. I did so this time, and also requested to speak to Mehgan Flammer which I did. She not only came out of her office to meet me, but spent probably 10 minutes chatting with me on a variety of issues, as well as the dealership and Ford cars in general. We really like dealing with Flammer, as it is a smaller dealership, so the feeling of being not only a customer, but part of the gang is awlays prevelant. Thank you to all for taking care of our service needs, and rest assured our continued patronage will be for many years to come. Sincerely, Ted and Marci Paige More

What a nice surprise to work with a dealership and employee who cared about the service they were given you. I will go back to Karl Flammer Ford for all my service on my Ford. The service manger retu employee who cared about the service they were given you. I will go back to Karl Flammer Ford for all my service on my Ford. The service manger return my car and explained all the service and results. More

My last purchase was a new 2012 Ford Escape Limited. I have my service done at Karl Flammer Ford in Tarpon Springs. You can purchase a car or truck anywhere but great service after the sale is what' have my service done at Karl Flammer Ford in Tarpon Springs. You can purchase a car or truck anywhere but great service after the sale is what's important. Service at Karl Flammer Ford is excellent and working with Rob Bender in the service department is always a pleasure. Having professional sales people such as Tom Saffero on their staff to assists with your buying decision is a real added bonus. Their finance department is invaluable when it comes time to select a finance plan that is best suited to your budgetary needs. Follow up after the sale as well as after each service visit is excellent. Over the past twelve years I have purchased three vehicles from Karl Flammer Ford. In each case I was always treated professionally and with respect. I have purchased many vehicles in my lifetime however, the most pleasurable transactions were with Karl Flammer Ford. The sales experience is always a pleasure but the service is what keeps me coming back. Oh, yes there really is a Karl Flammer. I have met him and had lengthy conversation on a variety of subject matter. If you have the pleasure of meeting him you'll understand why his dealership operates the way it does. All of the aforementioned reasons are why I prefer to do business with Karl Flammer Ford and also why I will continue to go there for my future purchases and service. P. Dove, Hudson, FL More

Starting at the front door with Rob Bender right on into Starting at the front door with Rob Bender right on into the actual service department is a very good experience. Very knowledgeable, considerate an Starting at the front door with Rob Bender right on into the actual service department is a very good experience. Very knowledgeable, considerate and friendly employees. Your employees make you feel very comfortable about being there. As far as we are concerned Karl Flammer Ford should definitely be at the top of the Ford dealerships. More

My truck was left there over memorial day weekend. When i received it back, there was a crack in my windshield & they spun my new tires which caused a flat spot. No apology. Horrible service! Stay away!! Ser received it back, there was a crack in my windshield & they spun my new tires which caused a flat spot. No apology. Horrible service! Stay away!! Service mgr was extremely rude & called me a liar. Very unprofessional. More

I bought my car from Karl Flammer Ford, and I would not think of taking it anyplace else for service. To date, I am very pleased with the service and would not change a thing! Mary think of taking it anyplace else for service. To date, I am very pleased with the service and would not change a thing! Mary More

Karl Flammer Ford and service department rep Jeff Durso are fantastic. Professional, friendly and they provide great service. This was my fourth visit and I will continue to bring my 2008 Ford Crown Victor are fantastic. Professional, friendly and they provide great service. This was my fourth visit and I will continue to bring my 2008 Ford Crown Victoria to them when ever there is a problem or for regular service. Thanks guys and all the best..................... Chance More

I highly recommend Karl Flammer Ford for their service department. I recently had my F150 serviced at the dealership and once again was very pleased with the service performed and rapid turn-around time. department. I recently had my F150 serviced at the dealership and once again was very pleased with the service performed and rapid turn-around time. Rob Bender, the service advisor, is always professional, listens closely to the description of the problem and keeps me informed on the status of the repair and cost. My truck was ready when promissed and the repairs were done correctly. I will continue to go to Rob and Karl Flammer Ford for any future repairs, (however the F150 rarely needs it). KC More

Let's just say I was told my car was ready at noon, when I went to pick it up, I waited an hour for someone to bring it to the finished area. My opinion is that customer's shouldn't have to go and ask every I went to pick it up, I waited an hour for someone to bring it to the finished area. My opinion is that customer's shouldn't have to go and ask every 5 minutes if their vehicle is done. More