Karl Flammer Ford - Service Center

this could have easily been a 4-5 star review, however unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was dam unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was damage done to it that i was not notified about in advance and damage which the service department was supposed to have checked already. when i called over to Doug, the guy who sold me my vehicle, he ghosted me for 4 days and didn't respond at all, nor did anyone else. finally after calling in and getting another day of no responses, i drove back up there and was treated like a nuisance for indicating a problem with my vehicles tires (which were supposed to be new) and a damaged rim. the vehicle had been in an accident, which also no one bothered to tell me. finally when i went to the service department, i was taken care of fairly well by Lisa, but they replaced 2 tires (with cheap replacements) instead of top of the line tires to match the other pair. i have also been waiting on a second set of keys for over a week and surprise surprise, contacted Doug with no response. kind of nice to see how a customer is a priority until they buy a car, then they are treated like they don't exist when there is a problem. Ford motor company makes great vehicles. If their customer service matched their machinery at this dealership, it would be the best in the area! More

Friendly, work performed as needed. It would be nice to provide a complimentary car was that I got from the other local Ford dealer and the one I get from MB dealer. provide a complimentary car was that I got from the other local Ford dealer and the one I get from MB dealer. More

Great job, in and out quickly. Busy, lots of vehicles in line, but handled efficiently. good job to the team! I'll be back in the future . line, but handled efficiently. good job to the team! I'll be back in the future . More

Karl Flammer Ford provides Great Service! In and out in 1 hr. during a very busy time.. Staff was well qualified and friendly. We miss the donuts!! 1 hr. during a very busy time.. Staff was well qualified and friendly. We miss the donuts!! More

Service was fast and easy. A basic wash included would be nice. I can not complain about the service though. Tampa Bay Bucs Superbowl Champs! nice. I can not complain about the service though. Tampa Bay Bucs Superbowl Champs! More

The team was very nice, professional and help me with all the things I asked for to service my vehicle I love bring my vehicles the service. all the things I asked for to service my vehicle I love bring my vehicles the service. More

David did a great Job! He kept me informed, arranged for a ride home and communicated professionally! The entire Team at Karl Flammer Ford always addresses my service needs. a ride home and communicated professionally! The entire Team at Karl Flammer Ford always addresses my service needs. More

Richard took good care of my car and kept the cost of repair low. It was also done in less time than expected. Thanks, Richard repair low. It was also done in less time than expected. Thanks, Richard More

The service rep, Darlean W. Is very good and is easy to work with. She tells things the way they are. You would never know when she is stressed out or having a bad day. work with. She tells things the way they are. You would never know when she is stressed out or having a bad day. More

Darlene has been my go-to service representative for a few years now. She is knowledgeable, efficient, and pleasant to work with – A+ in every way. few years now. She is knowledgeable, efficient, and pleasant to work with – A+ in every way. More