Karl Flammer Ford - Service Center

Always get my vehicles serviced here and Darlene my service advisor is awesome, friendly and always on top things ...Always service with a smile. Try them you will be happy you did. service advisor is awesome, friendly and always on top things ...Always service with a smile. Try them you will be happy you did. More

Quick and efficient service. Great communication from the staff to customer. There is never a problem and always a good experience and service at Karl flammer. staff to customer. There is never a problem and always a good experience and service at Karl flammer. More

Darlene was professional kind and hard working She was thoughtful of the time I spent waiting but I brought work and got it accomplished. Thank you thoughtful of the time I spent waiting but I brought work and got it accomplished. Thank you More

In and out fast. Great service ! I was in from out of town and loved the smaller store setting and the personalized service that comes with that. town and loved the smaller store setting and the personalized service that comes with that. More

Service department very good. Darlene very efficient and keeps us up to date on how the repair is coming along. Very good to have her as our Service Advisor keeps us up to date on how the repair is coming along. Very good to have her as our Service Advisor More

Very disappointed that employees in the Service Office Area weren’t wearing masks. Didn’t feel safe so tried to stay outside in a cold rain for as long as I could. I almost went to the showroom to wait b Area weren’t wearing masks. Didn’t feel safe so tried to stay outside in a cold rain for as long as I could. I almost went to the showroom to wait but they weren’t wearing masks either. As for the service, my pick up has reached 150000 miles and no one even tried to explain what the recommended service should be. I don’t want to flush the trans but was willing to change the fluid and filter but not flush is all I spoke about but still no follow up. The service personnel are not what they use to be. I also was overcharged for a tire rotation on my last visit and instead of refunding me or discounting my service I was told the checks in the mail. More

Very friendly and answered all my questions and all recalls that that needed to be done and very reasonable price service,I will be going back in the future recalls that that needed to be done and very reasonable price service,I will be going back in the future More

Came in after making an appointment the day before...dropped off my truck for a quick check...found the issue and was able to get it taken care of...took a couple of extra days and was offered before...dropped off my truck for a quick check...found the issue and was able to get it taken care of...took a couple of extra days and was offered a Loaner. Thank you for Everything. More

this could have easily been a 4-5 star review, however unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was dam unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was damage done to it that i was not notified about in advance and damage which the service department was supposed to have checked already. when i called over to Doug, the guy who sold me my vehicle, he ghosted me for 4 days and didn't respond at all, nor did anyone else. finally after calling in and getting another day of no responses, i drove back up there and was treated like a nuisance for indicating a problem with my vehicles tires (which were supposed to be new) and a damaged rim. the vehicle had been in an accident, which also no one bothered to tell me. finally when i went to the service department, i was taken care of fairly well by Lisa, but they replaced 2 tires (with cheap replacements) instead of top of the line tires to match the other pair. i have also been waiting on a second set of keys for over a week and surprise surprise, contacted Doug with no response. kind of nice to see how a customer is a priority until they buy a car, then they are treated like they don't exist when there is a problem. Ford motor company makes great vehicles. If their customer service matched their machinery at this dealership, it would be the best in the area! More

Friendly, work performed as needed. It would be nice to provide a complimentary car was that I got from the other local Ford dealer and the one I get from MB dealer. provide a complimentary car was that I got from the other local Ford dealer and the one I get from MB dealer. More