Karl Flammer Ford - Service Center

Darlene always take good care of me and my truck. She is a pleasure to deal with. Always tries her best to make sure all problems are addressed and communicated during the process with phone calls. I don't a pleasure to deal with. Always tries her best to make sure all problems are addressed and communicated during the process with phone calls. I don't know how she has the time to do all the juggling she has to do. The loaner department is very friendly and helpful too. I have been taking my truck there for almost 5 years. Thanks Paul More

The service, as usual, was excellent! I was estimated an hour and a half but my service was done in 40 mins. As I maneuver in society I can see "customer service" is a dying art. But, I have only had PO hour and a half but my service was done in 40 mins. As I maneuver in society I can see "customer service" is a dying art. But, I have only had POSITIVE experiences with Flaammer Ford to this point. Keep up the good work! More

It took a couple of times to figure out the problem but now all seems to be fine. As always, working with Darlene is a dream - she does what she says she will do. now all seems to be fine. As always, working with Darlene is a dream - she does what she says she will do. More

This is the 2nd time I had my 2018 Ford Explorer in for service at Karl Flammer Ford and it's also the 2nd time they've exceeded my expectations. I'd be remiss if I'd write this review without mentioning D service at Karl Flammer Ford and it's also the 2nd time they've exceeded my expectations. I'd be remiss if I'd write this review without mentioning Darlene's (Service Technician) name. Not only is she pleasant, cordial and proficient at what she does... she's what I call an "extra-miler". Simply implied... Darlene makes every effort to exceed expectations of the customer. It's apparent, at least to me, it's not only her professional business acumen that she's committed to but even beyond that, Darlene makes it personal. She's dedicated to driving both professional and personal satisfaction that both speak volumes of herself as well as the dealership. All I can say is... "a big thank you" for what you do and who you are! More

I pulled in no appointment, representative was friendly and got me right in for a quick oil change. Very good service and friendly atmosphere and welcoming staff and got me right in for a quick oil change. Very good service and friendly atmosphere and welcoming staff More

Great check in and ask oil change. Darlene my service advisor is always cheerful and most attentive. Never have a problem or pressure to buy something I do not need. Trustworthy dealership advisor is always cheerful and most attentive. Never have a problem or pressure to buy something I do not need. Trustworthy dealership More

Service advisor Richard was great, provided detailed and timely updates on my vehicle. Quality of work was fantastic, problem was diagnosed and fixed the first time! Work was done in timely manner, I was dr timely updates on my vehicle. Quality of work was fantastic, problem was diagnosed and fixed the first time! Work was done in timely manner, I was driving my truck the next day. Thank you all! More

Always get my vehicles serviced here and Darlene my service advisor is awesome, friendly and always on top things ...Always service with a smile. Try them you will be happy you did. service advisor is awesome, friendly and always on top things ...Always service with a smile. Try them you will be happy you did. More

Quick and efficient service. Great communication from the staff to customer. There is never a problem and always a good experience and service at Karl flammer. staff to customer. There is never a problem and always a good experience and service at Karl flammer. More

Darlene was professional kind and hard working She was thoughtful of the time I spent waiting but I brought work and got it accomplished. Thank you thoughtful of the time I spent waiting but I brought work and got it accomplished. Thank you More