Karl Flammer Ford - Service Center

I was have problems programming my home link for my garage door. Everything the owners manual said to do was not working, it told me to see the dealer. Denise my service specialist couldn't get it to w garage door. Everything the owners manual said to do was not working, it told me to see the dealer. Denise my service specialist couldn't get it to work,she said she would get back to me she never did. After trying for 2 months l called Ford in Deer Born Michigan they were very helpful they gave me the number and web site of home link they help me out and l got the car programmed. The owners manual was wrong in doing it. I called Denise to tell her about what l found out l left numerous messages for her l even text her and called her cell she even bothered to get back to me this shows me how much your service department cares.l don't thank l will be coming back for services. More

Everyone was nice but my car wasn’t serviced when they said it would be. I had to pay for a rental car for a warranty issue they said didn’t cover my car. said it would be. I had to pay for a rental car for a warranty issue they said didn’t cover my car. More

Had several issues with the car and a couple recall items that needed to be checked out. Christian gave me a clear explanation of what was going to be done and how long it should take. Got the car back less that needed to be checked out. Christian gave me a clear explanation of what was going to be done and how long it should take. Got the car back less than 48 hours later. Everything is working great. The honestly and professionalism was greatly appreciated. More

Amazing customer service. Robyn was very professional and I was In and out quickly. Thank you! Robyn was very professional and I was In and out quickly. Thank you! More

The tires are fine. Truck runs smoothly. I had also ordered an oil change. They didn’t do it. Shop called 2 days later asking about how the service was and I told the ca Truck runs smoothly. I had also ordered an oil change. They didn’t do it. Shop called 2 days later asking about how the service was and I told the caller about the oil change. She apologized and said they could get me in at noon that day. I said I was traveling out of town later that afternoon and she said they could get in no problem. I showed up at noon and was told it would be more than an hour and a half before they could get to it. Wasted trip and time More

Service advisor Mark N. was outstanding.Took care of the truck service on short notice. was outstanding.Took care of the truck service on short notice. More

Rachell in the Service Department and Mack were very helpful in getting my car in for repair and even bringing my car back to me when it was fixed. Above and beyond customer service at Karl Flammer Ford helpful in getting my car in for repair and even bringing my car back to me when it was fixed. Above and beyond customer service at Karl Flammer Ford! More

Chad was great at informing me of my services and options for repairs, I was pleased. thank you Chad for repairs, I was pleased. thank you Chad More

Great responsiveness, attention to detail, and overall good customer service. Problem issue was also resolved. good customer service. Problem issue was also resolved. More

We have purchased or leased 12 new Fords from Karl Flammer Ford and Neal Kaiser. With several Ford Dealerships in the vicinity to choose from, Neal and Karl Flammer Ford are why we keep coming back. Flammer Ford and Neal Kaiser. With several Ford Dealerships in the vicinity to choose from, Neal and Karl Flammer Ford are why we keep coming back. Big shout out to Robyn in the Service Department too! She is terrific. More